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Serenata Flowers Reviews

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

Serenata Flowers 2 star review on 30th January 2023

Serenata Flowers 1 star review on 9th January 2023

Serenata Flowers 5 star review on 10th December 2022

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were ok and the rest was good also. The arrival time wasn't !!! It kind of ruined the surprise. The delivery driver was poor attitude and just grunted and ran off back to his van. I could have got a guaranteed earlier delivery had I known you weren't able to achieve this. The other delivery was on time and all good”

Posted 6 years ago

“Have ordered a few times this was first I have been disappointed. Ordered 2 lots of orchids to be delivered to me (they were gifts) but came in same box. They were also smaller than the last ones ordered (orchids blue and pink).”

Posted 6 years ago

“I ordered a bouquet of Gerberas and Roses as they are my mums favourite for mother’s day and I wasn’t overally impressed. Although the customer service was great and friendly and they refunded me 20% the flowers came with 1 broken and most of the gerberas looked battered. I will only be using again if I need to but won’t be rushing back.”

Posted 6 years ago

“They refunded my order money, because of adverse weather conditions as they could not guarantee the delivery”

Posted 6 years ago

“Ordering the flowers was straightforward on my PC but impossible on the iPhone as the box to add a discount code does not show on the mobile version of the website. Frustrating as I tried three times but could never get the discounted price. Worked first time on the PC. Not really good enough in today's mobile tech savvy world. Can't comment on th flowers as they were delivered elsewhere.”

Posted 6 years ago

“The flowers I ordered were lovely but thought there were too much greenery i.e. leaves. Otherwise happy.”

Posted 6 years ago

“They didn't, flowers deliverd 1st time were nothing like advertised. Seceond delivey was much better”

Posted 6 years ago

“Online ordering was easy, free delivery and great updates. Slightly disappointed that the roses started to loose some petals on the 2nd day and a few arrived a bit droopy.”

Posted 6 years ago

“They bright and arrived on time but felt as I up graded to the grand they were onthe small side”

Posted 6 years ago

“The rose Had wilted after one Day!”

Posted 6 years ago

“Flowers arrived on the correct day although giving a delivery time of 8am to 8pm is quite vague. Flowers looked great when they were delivered but 2 days later and they are almost dead. In my opinion these were expensive flowers and to go in the bin after 3 days is really poor.”

Posted 6 years ago

“Flowers arrived on time but with no notification as to who sent them.was expected to pay £3 more for a card which is normally included.”

Posted 6 years ago

“The package arrived 1 day earlier... I was not to happy. Please keep in mind the delivery date!!!”

Posted 6 years ago

“Arrived in great time and was left as stated in the instructions. However, flowers did not look 'fresh' or rather they looked a few days old which was a little disappointing as they were a valentines gift.”

Posted 6 years ago

“Nice Flowers arrived 4 days early for my wife’s 60th Birthday I gave the correct date surprise wasted. Will not use again. Paid for extra blooms should not have bothered.”

Posted 6 years ago

“The delivery was on schedule, however the flowers appeared old and not as in the picture.”

Posted 6 years ago

“My wife was pleased with the roses I ordered for her, but there were only 11 instead of the 12 I had ordered.”

Posted 6 years ago

“Flowers great But delivered to wrong address 😂😂 200 yards away.... lucky there honest and brought to my mrs Deliver to the postcode address. ——- gardens Not ——- road”

Posted 6 years ago

“did not make me happy I know it was valentines day bu t flowers did not arrive till nearly 7 oclock somebody banged on front door did not wait for a response dumped on front doorstep and left very poor service,”

Posted 6 years ago

“One knock on the door and before my wife could even answer was dumped on the door step. Also flowers looked a little tired”

Posted 6 years ago

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Serenata Flowers is rated 3.4 based on 5,923 reviews