Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,923 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,923 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 21st August 2023

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient was very happy with the flowers”

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Posted 6 years ago

“Unable to alter date of delivery from Sunday to Monday despite 12 hours notice”

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Posted 6 years ago

“Flowers were nice. But, in error I selected the wrong date but had written a Mother’s day message. I was contacted to ask if I wanted them delivered in time for mother’s day - I said yes. The reply was they couldn’t be as they weren’t Mother’s Day flowers? Why ask them? Ended up delivering 3 days after mother’s day - really disappointed.”

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Posted 6 years ago

“order confirmed, followed by next morning message flowers were on way. Later tracking said 'failed delivery'. Enquiry said courier could not find property. Further enquiry- answer was ' they did not have full address. It WAS on the order, apart from this why did they put it on a van for delivery if they could not find the address. Very nice flowers were delivered today, but a day later than wanted. Not too impressed.”

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Posted 6 years ago

“Delivery was perfect but sadly the flowers didn’t live up to our expectations. We thought the image looked lovely and that was why we chose them but very expensive for what was really just a bunch of flowers that we could have purchased in a supermarket !”

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Posted 6 years ago

“I had one bouquet arrive in great time and beautifully presented and arranged. I loved it, its why I wanted to use the service again. But I recently brought a second one for mothers day and it arrived upside down, with broken flowers. Half of the bouquet died before the other half opened and I was really disappointed in it. So I can't give them 1 star or 5 stars, but I will not be using their service again. Like many things, it is a really good service if nothing goes wrong, but if you have an issue, they are quite unhelpful and struggle to understand.”

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Posted 6 years ago

“I have used Serenata Flowers on many occasions, and have never been disappointed. However on Mothering Sunday I was very disappointed with the flowers delivered to my mother. There were five stems of lily's of which three of them were broken and the chocolates had been thrown into the box on top of the flowers thus crushing them. Very disappointed indeed considering the cost of flowers these days.”

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Posted 6 years ago

“They dont look like the photo advertised. There is so much green foliage it looks more like a bunch of leaves than flowers. Alot of leaf for the money i paid”

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Posted 6 years ago

“Great delivery service but the stems were quite short, some were broken and a good number of rose petals were brown. Have used Serenata in the past and not had these issues so will probably use them again but just not at a busy time of year, like Mothers Day when quality appears to have slipped.”

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Posted 6 years ago

“I love the delivery system you have. My mother received her flowers very early the day after I bought them. But some of the petals on some of the flowers were dying. But all in all great service. Thank you x”

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Posted 6 years ago

“Great that they delivered actually on Mothering Sunday. However, I paid extra for a large bouquet and when my mum sent me a photo it did not look like a large bouquet. Also roses so far open that they will not last long.”

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Posted 6 years ago

“Although my mother in law really liked them, I feel that they lacked ‘volume’”

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Posted 6 years ago

“I was slightly disappointed that these flowers, for Mother’s Day, were delivered at 3pm, quite late in the day. Fully appreciate this would be a busy day, and that no time was quoted but other florists I have used in the past have always delivered by midday. I’m sure the flowers were beautiful, just a shame about the late delivery.”

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Posted 6 years ago

“Order was a day late so my Mum thought she got nothing for mother’s day from me. ☹️ Lovely flowers as always though!”

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Posted 6 years ago

“Flowers were good however they were just left on the doorstep and no effort made to knock or ring the bell!”

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Posted 6 years ago

“Flowers I am told were OK (Mothers Day) I never saw them as I do not live with my Mother. I will say that the delivery was bad as they were left on the front step, I ordered them to be delivered on Mothers day as I knew she would be in all day so I have no idea why they were just left there, anybody could of taken them..not great service.”

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Posted 6 years ago

“Varied prices on website which is good depending on budget. Flowers were delivered on selected delivery date in the morning and put a smile on my sisters face. She said she loves them so thank you very much.”

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Posted 6 years ago

“The flowers were beautiful, though unfortunately they were left on the doorstep upside down, even though I specified to be patient and it clearly stated “this way up “ on the box the flowers were in”

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Posted 6 years ago

“Flowers were lovely but delivered to the wrong address...got them in the end....I believe they were delivered by Yodel...??!”

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Posted 6 years ago

“Weel first of all, because I did not pay extra to get a early delivery the flowers turned up early evening even with ordering the flowers weeks ago. Then I have been onformed by the receipent that all of the flowers are quite open rather than in bud as previous bouquets I have ordered, so therefore they probably will not very long??”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,923 reviews