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Serenata Flowers Reviews

3.4 Rating 5,938 Reviews
57 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,938 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 1 star review on 25th October 2024
ALeesha
Serenata Flowers 1 star review on 25th October 2024
ALeesha
Serenata Flowers 1 star review on 25th October 2024
ALeesha
Serenata Flowers 1 star review on 18th August 2024
Masha
Serenata Flowers 1 star review on 18th August 2024
Masha
Serenata Flowers 1 star review on 12th July 2024
Anonymous
Serenata Flowers 1 star review on 26th June 2024
Anonymous
654
Anonymous
Anonymous  // 01/01/2019
Easy to order, good selection. But two days after supposed delivery, no delivery confirmation. I still don't know if item was delivered.
Helpful Report
Posted 6 years ago
The delivery process was fine, the valentine flowers arrived half dead but a free replacement was offered and arrived two days later which has helped so thanks for your understanding
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Posted 6 years ago
Delivered on time and well packaged. The roses weren't in the best condition but got more than I paid for so over all pleased
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Posted 6 years ago
Only grumble would be flowers were far fewer than that on the site Otherwise well packaged and in perfect condition
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Posted 6 years ago
Could have got better flowers from Tesco to be honest for cheaper
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Posted 6 years ago
Communication a nightmare. No way of actually getting a phone number and speaking to someone. Be warned they will not give you a delivery time slot on valentines day. Thankfully it worked out this time but could have been a disaster if my valentine had returned to London early
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Posted 6 years ago
Delivery was on time and nice flowers, BUT very expensive for the quantity.
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Posted 6 years ago
The colours and type of flowers delivered were not as ordered. My wife likes mixed vibrant colours the ones sent were not.
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Posted 6 years ago
Most of my deliveries arrive very late in the day. Valentine’s Day, they arrived so late that my gf had gone home. Disappointing.
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Posted 6 years ago
Ordered 24 roses for valentines. Flowers had already started to turn on delivery, not worth the money paid. I would think about buying flowers from supermarket etc? As the value and quality is better in my opinion, the flowers were not worth what was paid.
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Posted 6 years ago
Arrived on time at destination intended
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Posted 6 years ago
very expensive for what you get
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Posted 6 years ago
The Yodel delivery man knocked, dropped the box on the outside floor and ran off... really unhappy with the service but the flowers were ok, was disappointed as didn't match local florist quality or delivery.
Helpful Report
Posted 6 years ago
Bought two lots of flowers one delivery fine but the second delivery as I have already informed they were damaged the wooden stick was broken and 4 rose heads had been broken off. I have been asked for photos for proof but I am unable to do this as the person whom received them has gone to London for a few days. The flowers were just fine it was the delivery
Helpful Report
Posted 6 years ago
I have used serenata previously and have never been disappointed. However the flowers I ordered for my mum this week were not as good as usual. They looked tired and listless. I ordered them on behalf of my father who passed away 6year's ago. I do feel let down.
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Posted 6 years ago
You did what I expected and paid for
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Posted 6 years ago
Fast delivery and fantastic customer service.
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Posted 6 years ago
The information received regarding despatch and delivery was brilliant But flowers were very disappointing
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Posted 6 years ago
It did not! Suggestion: state height and width of basket or flowerspray! What we got was less than half the size we had expected! Extremely disappointing!
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Posted 6 years ago
Flowers were lovely but paid £9.99 for delivery before 10:30 but didn’t get delivered till about 12:30
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Posted 6 years ago
Serenata Flowers is rated 3.4 based on 5,938 reviews