Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,927 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,927 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good selection. But two days after supposed delivery, no delivery confirmation. I still don't know if item was delivered.”

Helpful Report

Posted 6 years ago

“The delivery process was fine, the valentine flowers arrived half dead but a free replacement was offered and arrived two days later which has helped so thanks for your understanding”

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Posted 6 years ago

“Delivered on time and well packaged. The roses weren't in the best condition but got more than I paid for so over all pleased”

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Posted 6 years ago

“Only grumble would be flowers were far fewer than that on the site Otherwise well packaged and in perfect condition”

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Posted 6 years ago

“Could have got better flowers from Tesco to be honest for cheaper”

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Posted 6 years ago

“Communication a nightmare. No way of actually getting a phone number and speaking to someone. Be warned they will not give you a delivery time slot on valentines day. Thankfully it worked out this time but could have been a disaster if my valentine had returned to London early”

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Posted 6 years ago

“Delivery was on time and nice flowers, BUT very expensive for the quantity.”

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Posted 6 years ago

“The colours and type of flowers delivered were not as ordered. My wife likes mixed vibrant colours the ones sent were not.”

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Posted 6 years ago

“Most of my deliveries arrive very late in the day. Valentine’s Day, they arrived so late that my gf had gone home. Disappointing.”

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Posted 6 years ago

“Ordered 24 roses for valentines. Flowers had already started to turn on delivery, not worth the money paid. I would think about buying flowers from supermarket etc? As the value and quality is better in my opinion, the flowers were not worth what was paid.”

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Posted 6 years ago

“Arrived on time at destination intended”

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Posted 6 years ago

“very expensive for what you get”

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Posted 6 years ago

“The Yodel delivery man knocked, dropped the box on the outside floor and ran off... really unhappy with the service but the flowers were ok, was disappointed as didn't match local florist quality or delivery.”

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Posted 6 years ago

“Bought two lots of flowers one delivery fine but the second delivery as I have already informed they were damaged the wooden stick was broken and 4 rose heads had been broken off. I have been asked for photos for proof but I am unable to do this as the person whom received them has gone to London for a few days. The flowers were just fine it was the delivery”

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Posted 6 years ago

“I have used serenata previously and have never been disappointed. However the flowers I ordered for my mum this week were not as good as usual. They looked tired and listless. I ordered them on behalf of my father who passed away 6year's ago. I do feel let down.”

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Posted 6 years ago

“You did what I expected and paid for”

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Posted 6 years ago

“Fast delivery and fantastic customer service.”

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Posted 6 years ago

“The information received regarding despatch and delivery was brilliant But flowers were very disappointing”

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Posted 6 years ago

“It did not! Suggestion: state height and width of basket or flowerspray! What we got was less than half the size we had expected! Extremely disappointing!”

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Posted 6 years ago

“Flowers were lovely but paid £9.99 for delivery before 10:30 but didn’t get delivered till about 12:30”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,927 reviews