Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were lovely but paid £9.99 for delivery before 10:30 but didn’t get delivered till about 12:30”

Helpful Report

Posted 8 years ago

“Average. Flowers were ok but for the price I would have expected higher quality/more flowers, I could have done better from the supermarket. Also they delivered to reception and not to the ward I put on the address, luckily a staff member brought them up from reception otherwise they would have sat in a post room all weekend.”

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Posted 8 years ago

“I particularly wanted yellow flowers so ordered a display called Aztec Sun that as shown on the web site were predominantly that colour. I was disappointed to see that the flowers delivered were a burnt orange colour, not at all similar to the image. Furthermore some of the blooms appeared to be wilting even on the day of delivery. Quite disappointed. Ordering was easy and it was nice to be kept informed about the delivery arrangements.”

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Posted 8 years ago

“I was dissapointed that I was only told after my card details had been taken that they told me they couldn't deliver next day. Other companies were more transparent.”

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Posted 8 years ago

“Flowers delivered in time for a birthday. I ordered the Aztec Sun, deluxe, first reaction, disappointed with the amount of flowers in the bunch which looked very minimal and looked more like a standard bunch rather than a delux 🙁.”

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Posted 8 years ago

“They did not make me happy because they could/would not change delivery date with half hour to an hour of placing order|||||||”

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Posted 8 years ago

“The flowers came bruised”

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Posted 8 years ago

“I have ordered from Serenata a few times now and always been happy. However, the flowers I ordered this weekend for my sisters birthday were left on her doorstep in very cold weather (she was out overnight which I didn’t know when I sent them) subsequently the roses were not fresh and looked as though they were wilting. This was really disappointing as I had requested they be left with a neighbour if there was no answer.”

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Posted 8 years ago

“Lots of choice and delivered the following day”

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Posted 8 years ago

“Quite expensive for what you get. Paid a lot extra to ensure delivery before 10:30 while my bride was getting ready on our wedding day and this didn’t happen when requested unfortunately. Still nice flowers and a good surprise but not what it should have been.”

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Posted 8 years ago

“Left outside the door. Without giving to the neighbour as requested. Flowers were in bad condition. Less flowers were sent”

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Posted 8 years ago

“Disappointed. The flowers I ordered were for a family with a new baby. I chose this company because they used couriers rather than the post, and I did not want my flowers sat in a sorting office over the weekend. The flowers were lovely but a 9.30pm delivery was very late !!”

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Posted 8 years ago

“Flowers were nice but a very small boxof chocolates were delivered with them when i had ordered luxery prailin cakes. Left a message to let tgem know and it was ignored . Very disappointing”

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Posted 8 years ago

“The flowers were lovely but the vase was smashed. Pretty disappointed.”

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Posted 8 years ago

“My wife is decidedly unhappy. Her bouquet especially the roses started wilting after two days.”

Serenata Flowers 3 star review on 30th January 2018

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Posted 8 years ago

“They kept me informed the recent order. But, when I tried to place another order it wouldn't let me place it.”

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Posted 8 years ago

“Was a bit surprised the flowers did not match the picture on the site . Hoping the recipient decanted the flowers to another vase otherwise not worth the money”

Serenata Flowers 3 star review on 25th January 2018

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Posted 8 years ago

“It was ok. Average performance”

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Posted 8 years ago

“Slightly disappointed with number of blooms and presentation.”

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Posted 8 years ago

“Always been happy with the service , however was disappointed that they were delivered a day after they should have been . Lovely flowers though.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews