Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,972 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers are great. The checkout service requires improvement. It's the second time I have experienced issues whilst attempting to redeem a discount voucher code and needed to contact customer services.”

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Posted 6 years ago

“Hi I ordered flowers to be sent for a funeral. They arrived on time etc and were beautifully wrapped with a card containing my message. However some of the roses were really wilted which was disappointing.”

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Posted 6 years ago

“Delivery arrived AFTER my wife had left work at 4.15pm!! This is after Yodel called me at around 10.00am to say that Brentford County Cour didn't exist?? You state that delivery is between 8am and 9.pm, how many businesses are open until 9pm????”

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Posted 6 years ago

“Surprised the delivery came in a box not very presentable for a bunch of flowers! They were also much smaller than the picture on the website Service and ease of ordering was all fine just final product slightly disappointing for the recipient”

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Posted 6 years ago

“Bought for new home welcoming. Ordering service good but driver left them by the bin with previous occupants rubbish and as recipient wasn’t expecting them, it was meant to be a surprise, she obviously didn’t look by the bin. We thought they had been stolen as driver took a photo of them on the doorstep and they were not there. Why did he take a picture of them on the doorstep and then move them next to the rubbish. The instruction was to leave with a neighbour if recipient not home but driver didn’t do that and recipient was actually in at time of delivery but he didn’t knock very much if at all. When flowers were found it was lunchtime the day after delivery so they had been in the heatwave for about 8 hours. To be fair when found and opened the flowers were still in water and quite healthy. The whole experience was meant to be a lovely surprise but was spoilt by not being able to find the flowers as no card was put through and having to tell the recipient she should have received something so overall I am disappointed with the service but the flowers are quite nice”

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Posted 6 years ago

“Flowers were really nice but delivered to the wrong address”

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Posted 6 years ago

“They were able to deliver some beautiful orchids to my father in his care home for Father's Day. He was really thrilled to receive them. The people I usually order from were unable to meet the delivery date I required.”

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Posted 6 years ago

“There was a lot of foliage and few flowers”

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Posted 6 years ago

“Great service though bouquet was supposed to include a Lily... the pic I was sent by recipient didn't appear to have a Lily.... disappointed with that.”

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Posted 7 years ago

“Lovely flowers but arrived a day late”

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Posted 7 years ago

“Prompt delivery but order not to usual quality apparently”

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Posted 7 years ago

“She loved the flowers. Lovely surprise thank you. Con: the bunch looked small. Perhaps you can specify how many stems on the website. Thanks”

Serenata Flowers 3 star review on 10th May 2018

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Posted 7 years ago

“Nice but quite sparse not as picture showed , website is terrible to try to make any changes to order no one to actually speak to”

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Posted 7 years ago

“Not a good service this time. Ordered same day flowers on 08/05 - not delivered. You suggested an email went to my junk folder - no it did not. Flowers finally delivered 24 hours late - 09/05. This has caused me grief. Check all the emails I sent chasing this order.”

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Posted 7 years ago

“ordered 2 bunches of flowers the lilly's were fab, the other bunch i got were like a bunch of weeds the price i paid did not reflect the flowers i got!”

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Posted 7 years ago

“Flowers good, delivery shambolic”

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Posted 7 years ago

“Although the flowers were as described I was informed by the Funeral Director the heart shaped “wreath” had partially fallen apart on delivery and it was necessary to place it on a tray to maintain it in one piece.”

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Posted 7 years ago

“MY SISTER DID ENJOY RECEIVING THE FLOWERS BUT AS THEY WERE DYED BLUE THEY WERE DRIPPING BLUE DYE ONTO HER FLOOR WHEN SHE TOOK THEM OUT TO PUT IN A VASE!”

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Posted 7 years ago

“The flowers were sent to a very special friend for her birthday. I haven't seen them but she told me whilst the flowers were nice there were 45 pieces of greenery!! I felt this was a bit excessive..... is this normal? Not sure I want to order from you again if this is so.”

Serenata Flowers 3 star review on 30th April 2018

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Posted 7 years ago

“I absolutely love Serenata and have used them for years, but I was very disappointed on the recent flowers. 2 x £24.99 and they looked like I'd spent £4.99 at the local supermarket.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,972 reviews