Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Great easy online ordering. Frequent updates about delivery. And beautiful fresh flowers.”

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Posted 7 years ago

“My sister was delighted with her flowers! I received info by text on the progress of the order and the free next day delivery was perfect Thankyou”

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Posted 7 years ago

“""Everyone who has seen them have how great they look including the person they were meant for.”

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Posted 7 years ago

“The level and mood of correspondence was sublime - my girlfriend was overwhelmed by all aspects of the gift, including the delivery driver + the the fact that this was the first time I'd ever ordered her flowers!!! - having said that Yvonne was also very taken with the wording - great little touches that added to how personal the whole experience was. From buying to receiving - thanks”

Serenata Flowers 5 star review on 1st September 2017

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Posted 7 years ago

“Great customer help”

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Posted 7 years ago

“fast response fast deliver and good communications great service”

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Posted 7 years ago

“My friend was very happy with the roses.”

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Posted 7 years ago

“The flowers arrived exactly on date. The receiver was delighted with the bouquet which was large enough for her to split into two arrangements fitting for the memorial occasion. Many thanks”

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Posted 7 years ago

“The service and constant updates were amazing. definitely be using this site again.”

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Posted 7 years ago

“SERVICE WAS ACE FANTASTIC. FLOWER ARRIVED UNDAMAGED AND FRESH. SO LOVE, LOVE, LOVE THE SERVICE THAT EVEN MY MUM WAS IMPRESSED.”

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Posted 7 years ago

“The recipients thought they were beautiful, the customer service from Serenata was ace and I will gladly use them again and spread the word. Thank you. Unlike some other 'next day' service online florists, Serenata really was next day delivery. Well done to all at Serenata.”

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Posted 7 years ago

“Bought flower display for my aunt and uncle's Diamond Wedding Anniversary (Gift of Love). They were absolutely delighted, very beautiful flowers and excellent quality. Will definitely use you again.”

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Posted 7 years ago

“They were for a friend who said they were lovely - they certainly looked unusual.”

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Posted 7 years ago

“Very nice flowers, good delivery timing”

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Posted 7 years ago

“EASE OF ORDERING,UPDATES ON DELIVERY,ARRIVED ON TIME,VERY NICE FLOWERS WELL PRESENTED,FIRST CLASS !!”

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Posted 7 years ago

“Super easy to order, reasonable compared to others and the customer was happy! A+”

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Posted 7 years ago

“They keep in touch, we know delivery has been made and recipient delighted. Thank you”

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Posted 7 years ago

“Delivered on time and flowers were just as described. Would highly recommend”

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Posted 7 years ago

“Brilliant service flowers were superb and communication amazing”

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Posted 7 years ago

“Beautiful bouquet with NZ connections will definitely use again”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews