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Serenata Flowers Reviews

3.4 Rating 5,926 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

3.4

Based on 5,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th May 2024

Serenata Flowers 1 star review on 28th May 2024

Serenata Flowers 1 star review on 28th May 2024

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 1 star review on 21st August 2023

Margaret Wilson

Serenata Flowers 5 star review on 18th June 2023

Serenata Flowers 1 star review on 18th April 2023

645

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. Flowers came and it’s more than less than half the size of the stock photo and half of the flowers are already wilting. Very disappointed - will not be ordering again or recommending to any friends or family.”

Serenata Flowers 1 star review on 22nd December 2021

Posted 2 years ago

“Absolutely Miserable ¡! SHAME ON YOU SERENATA FLOWERS !!! This company should be reported. Do you have a better business bureau there? If yes, I’m going to report them there and hopefully that will stop them from ripping off people.”

Posted 2 years ago

“Please, do not waste your time and money with this company. The flower bouquet was a joke, like buying flowers from a market and put them in water at home. I’m attaching photos of what I ordered and what was delivered. First of all, I got a message that said Delivery Failed, when I contacted them to let them know that there was no calling card left, as they are supposed to do, I was told that the product was damaged in transit, they resent them free of charge. It was delivered 2 days later. When I complained that the bouquet was not of acceptable quality, I was told that they could not refund my money because it contained the right number of flowers. I guess Serenata Flowers doesn’t know what good quality nor what a satisfied customer mean.”

Serenata Flowers 1 star review on 22nd December 2021

Posted 2 years ago

“Unfortunately I have been forced to review with 1 star as there is no option to review with no stars they do not even deserve the 1 star. Bought a bouquet of Snowflake Sparkle for my sister who had been ill in hospital. The flowers arrived almost dead and absolutely nothing like the photo! Was told to follow the care instructions and give time to bloom. They will be in the bin before a week passes. Was offered a meagre 10% discount on the £30 bouquet of flowers which is an absolute insult. Added a get well card to the order which was not with the flowers just the stick it was meant to be attached to! I really wish I had read the reviews before wasting my money on diabolical, revolting, wilted, useless flowers. I could have bought a better bouquet from the supermarket! Save your money do not buy from Serenata because I wish I didn't!”

Serenata Flowers 1 star review on 22nd December 2021

Posted 2 years ago

“This the most disgusting bunch of flowers I have ever received they were a special present from my very dear friends on my Birthday I shall not use or recommend Serenata Flower 😡”

Serenata Flowers 1 star review on 22nd December 2021

Posted 2 years ago

“Disgusting joke of a bouquet, just dumped on my doorstep with the driver quickly driving off. The box was half open with a feeble amount of tape holding it together. Inside was mostly shrubbery foliage covered with white (toxic?) mould, with a couple of roses which were turning brown, and a few smaller flowers wilting fast. In the base of the box, not even put into its envelope was the gift card - all bent up and also damp from just being roughly shoved under the flowers. The bouquet was a gift from an elderly relative, to cheer me up as I've been ill and I didn't want to upset her by telling her how terrible it was. Disgusting company and product.”

Posted 2 years ago

“The flowers I have just received today from my mother who can ill afford to waste such a large sums of money for her on her limited pension are a joke ! Over 60 % of the bouquet is cheap fill greenery which can be toxic as it’s Linus and Lelandia and some other cheap rubbish from a shrub that has seen better days ! Who ever designed this bouquet is no florist ! Cheap nasty material and the 3 roses and broken carnations are better value in any supermarket ! If this bouquet lasts more than 2 days I will be surprised and as for colour matching! Well since when was a mis match pink carnation acceptable in a red bouquet ! It really would be a good idea to make it clear for elderly people EXACTLY a HOW MANY FLOWERS ARE IN A BOUQET for the MONEY !”

Posted 2 years ago

“Do not use this company they are a con spent over 50 on flowers they are disease and dead”

Serenata Flowers 1 star review on 17th December 2021

Posted 2 years ago

“Ordered a Christmas bouquet. When it arrived it had 3 white carnations, a couple of long stalks with tiny flowers, and 2 twigs sprayed with glitter. Very, very poor quality and nothing like what was in the photo i ordered from. Would have cost abiut £6 to buy the flowers in a store. It cost almost £40 for tatty, meagre bouquet!! Never order from Serenata!”

Posted 2 years ago

“Box had been opened left at front door , flowers dumped back in ,Yodel stuck a piece of tape over box saying it had to be resealed. Didn't look anything like photo not even a bonnie ribbon just a length of grey tape . Tried phoning just cuts off , so much for customer service.”

Posted 2 years ago

“The flowers I received as a gift were incredibly poor. The P&P label had been stuck on the box upside down so the flower heads had been squished against the bottom of the box in transit. On arrival, a large proportion of the flower heads had fallen off and were sitting in the corner of the box. The remaining heads were browning because they had been squished and bent under the bouquet weight. Some of the stems had identification stickers still on them. I did not receive the chocolates that had also been ordered. I took photos and a video and sent them off to the customer service team. The team did come back almost straight away and advised they would resend, including the chocolates. The second box arrived in the same condition as above. The quality was incredibly poor. This time I also had mouldy flower heads within the bunch. It looked as though a spider had nested in them and wrapped the flower heads up in cobweb. But it was in fact just dead mouldy flower heads. I have asked for a refund and would not recommend using Serenata Flowers for a special occasion.”

Serenata Flowers 1 star review on 14th December 2021

Serenata Flowers 1 star review on 14th December 2021

Serenata Flowers 1 star review on 14th December 2021

Serenata Flowers 1 star review on 14th December 2021

Posted 2 years ago

“Terrible. Flowers look nothing like the scam advertisment. 30 pound wasted. Will never order flowers online again.”

Posted 2 years ago

“Non delivery on birthday, refused refund because of imaginary adverse weather.”

Posted 2 years ago

“I ordered flowers for my sister's birthday only to discover she would not be there on the date. I emailed from my home in NZ 2 days before and to re-schedule the order. Not possible appparently - I had asked to change re-schedule the order 2 hours from original order!! TERRIBLE!”

Posted 2 years ago

“Very good, the flower delivery the next day and received a nice confirmation message.”

Posted 2 years ago

“Avoid at all cost. Paid over £40, and the pictures are the end product. Ruined my mum and dads anniversary gift that I get them flowers every year”

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Serenata Flowers 1 star review on 6th December 2021

Posted 2 years ago

“What an absolute disgrace! We ordered flowers and a vase for my 87 year old Morher-in-law’s Birthday. Payment was promptly taken from our account and two days after her birthday the flowers still hadn’t arrived. You are unable to speak to customer service by telephone, it is all via e-mail or live chat which is frustrating. They blamed the courier and said it was a difficult to find address (it isn’t). Then said they would investigate. They offered to resend the order at no additional cost to ourselves!! I suggested as we had been embarrassed, inconvenienced and disappointed a resend and a refund or voucher would be more appropriate but customer service said this wasn’t possible. Eventually, I was offered a refund and the ordered was cancelled. Several hours later, the flowers were delivered - unbelievable! This company doesn’t know what it is doing. It really isn’t acceptable to promise delivery on a certain date and let customers down in this way.”

Serenata Flowers 1 star review on 6th December 2021

Posted 2 years ago

“Do not waste your money by giving this rip off merchant your business. First bunch arrived DEAD. Second bunch was thrown together by someone I can only assume was wearing a blindfold. If the thousands of other bad reviews are not enough to put you off, see attached photos. I’ve also included a picture of what they’re supposed to look like, just for a laugh.”

Serenata Flowers 1 star review on 4th December 2021

Serenata Flowers 1 star review on 4th December 2021

Serenata Flowers 1 star review on 4th December 2021

Posted 2 years ago

“Flowers never came in time and when delivered nothing like advertised on website. Will not use this company again very disappointed.”

Serenata Flowers 1 star review on 2nd December 2021

Serenata Flowers 1 star review on 2nd December 2021

Posted 2 years ago

“Flowers did not arrive on date they were ordered for, the reply from serenata was you can expect your delivery up to 24 hours after your selected delivery date, I do not think this is good enough in my opinion, when it's for a special celebration what good are they arriving a day later,”

Posted 2 years ago

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Serenata Flowers is rated 3.4 based on 5,926 reviews