Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,002 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the order was promptly delivered, the flower arrangement was disappointing. (My friends sent me a picture) I purchased the "Beautiful smile - grandisssimo" arrangement and it was not "grandissimo". There were only 5 roses (which is the same as the standard), no fresia, very little greenery, all diasies (no gerber daisies), and no alstromeria. The arrangement looked like it was placed together by someone who had no flower experience. This was my first experience with Serenata Flowers and will probably be my last.”

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Posted 7 years ago

“Very disappointed with the flowers, they were wilting and looked past their best. Definately not good value for money. Will not be using Serenata Flowers again.”

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Posted 7 years ago

“I was advised by the recipient that the box containing the flowers arrived damaged and, as a result, they had to make some 'repairs" to the wreath to be acceptable -- particularly unfortunate as these were for a funeral”

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Posted 7 years ago

“You couldn't change delivery address.. As my wife couldn't go to work she stayed at home which is a couple minutes away. A special occasion dampened. Won't be using your services again. Flowers were fine.”

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Posted 7 years ago

“Roses beginning to wilt this morning!!”

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Posted 7 years ago

“This was the third time I've used Serenata but the first time I'd actually seen the flowers ordered. The size and quantity of the flowers provided for £40 was extremely disappointing although I am hoping that the display will improve as some of the buds come into bloom. The admin and organisation was - as previously - very good.”

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Posted 7 years ago

“Having used your services in the past with no problems I have been left a bit disappointed by the latest delivery to my work colleague who turned 50. The head of one of the sunflowers had come off and had been wrapped in the vase cellophane and the yellow roses were tinged with brown, past their freshest.”

Serenata Flowers 2 star review on 27th April 2018

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Posted 7 years ago

“I sent flowers to my daughter in law and they arrived in good time on Saturday, by Monday two of the roses were dead and by the Wednesday all the roses were dead as well as the greenery”

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Posted 7 years ago

“Flowers were not delivered or any representation to follow up & deliver to an alternative location. I even went to check that they were delivered to said location when the time they stated & no flowers were there!?”

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Posted 7 years ago

“Although the communication and delivery were both excellent, the "deluxe" bouquet of flowers themselves were a real disappointment. They are advertised as being in bud ( i.e. fresh and with plenty of life in them). However- none were in bud and many, including the lilies and roses (the key components) were already showing signs of withering, with browning of the petals . The bouquet will not last any time as they are already well past their best after 3 days. In addition, the birthday cake , at £3:99, was tiny (maybe a couple of mouthfuls) was far smaller than anticipated for the cost and very disappointing as well. It is a shame that the flowers and extras do not match the service provided.”

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Posted 7 years ago

“The bouquet was nothing like what I’d actually ordered and I was disappointed with the quality, but they were delivered on time! Contacted customer services who responded quickly but they refused to acknowledge the issue even though photographic evidence given.”

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Posted 7 years ago

“Wrong flowers, was sopposed to be roses and no food.”

Serenata Flowers 2 star review on 20th April 2018

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Posted 7 years ago

“Flowers delivered upside down in a water damaged box and plant food sachet had split covering flowers in a sticky coating”

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Posted 7 years ago

“So sad to see when I arrived at Mums that white roses within bouquet were brown and wilting. Ordered these as working till 19:00on her 70th. Such a huge disappointment.”

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Posted 7 years ago

“I have purchased flowers before from Serenata and their flowers are ok. This time I was very disapointed with the size of the bunch. For the price I paid I could have got a bunch from the supermarket for double/triple the size”

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Posted 7 years ago

“The delivery was very late. I think it’s wrong to have to pay so much to have guaranteed delivery in the morning. In the past next day delivery from other companies has always been by 3pm.”

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Posted 7 years ago

“The flowers arrived with no water dehydrated and dieing very disappointed Refilled the flowers and thir was a leak”

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Posted 7 years ago

“Flowers ordered via mobile phone. It added a card to my order at an exorbitant £2.99 but as I didn't want to it and cancelled it it didn't allow me to write a message. There was no check of order, it charged me for the card, as I had said they were for get well soon it gave me the choice of two cards only, both at the same price. I saw this on the email so responded immediately to cancel the order, claims 24/7 customer service. No reply until following day and claimed it could not be cancelled. I find sending anonymous flowers peculiar and from asking colleagues, everyone else agrees with me. Valentines day is different perhaps but these were for a colleague who is sick. I choose this company as a smaller business and due to next day delivery but will not do so again. The flowers arrived on the correct day, I will submit the 2 photos and I was able to text the recipients that evening but do not always have phone numbers. I was disappointed by the website and response from the company. This definitely marred my experience as at least the Lilies arrived in bud...”

Serenata Flowers 2 star review on 7th April 2018

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Posted 7 years ago

“First time using company, and picked because of next day delivery. Flowers arrived 4 days late. Technically not Serenata's fault as the box says they were shipped on the day they were supposed to, but that means the flowers have been sitting in a Yodel Delivery van for 3 days as the delivery guy said this was the first attempt of delivery today. These flowers were not cheap, and were meant as a gift, so not only am I giving them late now, but they will also die sooner because they've spent 3 days in a box in a van. Not encouraged to use again.”

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Posted 7 years ago

“I was personally dissapointed with the bouquet I sent. It looks much fuller on the photo and arrived looking very sparse. I contacted customer service and was told this was because some of the flowers were still buds and had not yet opened. I do not believe it was worth the money I paid, I will not be using this company again. Delivery was also not in the time period I specified.”

Serenata Flowers 2 star review on 1st April 2018

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 6,002 reviews