Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“13/02/2017 Time 20:31 - Hrs NEVER EVER USE THIS COMPANY !! Valentines Day Card for a very special lady I simply wanted to amend the card on my order as I had mistakenly signed the card with my name twice. Their is no integrated facility on their website, the Edit Button does NOT Edit, their customer service provide unhelpful automated responses Despite me being well within the Editing Time Frame they refused to help me. I am absolutely disgusted, I expect a full refund and an apology.”

Helpful Report

Posted 8 years ago

“Easy to use website, delivery excellent, flowers were lovely. All in all an excellent service will recommend and definitely use again. Keep up good work Serenata !”

Helpful Report

Posted 8 years ago

“Unfresh flowers delivered! The look of the bouquet today morning was appalling! We received them yesterday afternoon! Since yesterday we have been complaining,sending numerous photographs ,today and with undeniable evidence of poor quality of the product,they agree to a refund,that previously had been denied,as they argue the quality was as per advertisement!!!!terrible!!!”

Helpful Report

Posted 8 years ago

“Absolutely Disgusting I never write reviews for companies good or bad, But i feel a huge need to do so now based on such a disgusting attitude of Serenata Flowers!! I had ordered flowers to be delivered for Valantines day Tuesday. And all was well..until i found out the recipient would not be in from mobday evening onwards. I had hoped to speak to Serenata flowers to get delivery rescheduled from valantines day tuesday back a day to a monday when i knew she would be in. I gotva very prompt unhelpful email back saying no this couldnt be done as the order is with thier product team..It is a saturday today so i am not sure why they should be doing anything with the flowers today. Even the website are still taking orders for a Monday delivery. As a result of such terrible help i requested the flowers be cancelled and i would re order from another company. To which they replied they were not prepared to do this. And refuse to give me any number as they are online only. Please please please Anyone that reads this. STAY AWAY from this company as they are a downright sham! I have the emails back and forth for further clarity.”

Helpful Report

Posted 8 years ago

“I paid extra for my flowers to be delivered before 12 as it was a charity launch startingat11.At 15.00 it still hadn't been delivered and still had 17 deliveries to make !!!!”

Helpful Report

Posted 8 years ago

“Basket of flowers was meant to have four plants in it but arrived with three plants only and the gap was filled with moss. When taken inside the house it inevitably fell over. The plants had to be re-potted. Spent ages trying to complain. There is no customer telephone complaints. The e-mails were all stored on the website but not easy to find. They kept saying they could not open the pictures for security reasons etc. The only company who can't open a 'jpg' file, really?. They offered to send another basket free of charge. Second basket had same problem, unbalanced and only three plants. Neither basket looked like the picture on the website. Don't use this company or you will also learn the hard way not to trust them a second time.”

Helpful Report

Posted 8 years ago

“I placed an order for my daughter's birthday for delivery yesterday. I was texted to say the flowers had been delivered , but none had arrived at my daughter's! It transpired that the delivery was made to another house. After a couple of texts, Serenata offered to redeliver the order the next day which I agreed to. However, no flowers have arrived today and when I try to track my order it says it has been delivered Arrrgh!!! No texts have been sent to me to inform me of the order's progress and I don't seem to be able to get in touch with Serenata. I shall not be using this site again and I urge other potential clients to look elsewhere. I now am faced with a struggle to get any response to get flowers or a refund!! In such a competitive market, Serenata cannot afford to offer this poor service. 0 out of 10 from me????”

Helpful Report

Posted 9 years ago

“Same story as all the other poor people who have been conned by this "company". rubbish quality etc etc . They will only accept contact by their on-line form. If you try to reset your password - the link doesn't work......they do not want any contact apart from your money. Criminal and upsetting for the recipients. They must be laughing their socks off when they read these complaints....conned by a glossy web-site. Any tips on how to get a refund please ? Good luck to my fellow honest customers !”

Serenata Flowers 1 star review on 4th January 2017

Helpful Report

Posted 9 years ago

“Commande passée le 29/12/2016 pour une livraison le 30/12/2016. Sommes le 1er janvier 2017 et toujours aucune livraison. Quant au montant de la prestation celui-ci a bien été débité. Merci pour ce service. C'est la première et dernière fois que je fais appel à vos services.”

Helpful Report

Posted 9 years ago

“My Mothers flowers for her 70th birthday didn't arrive and as it was New Years Eve we couldn't purchase anymore as we had stupidly waited until 9pm as we were told they deliver up until that time. The only thing my mom asked for was flowers for her birthday and this appalling service meant she didn't get this. The family are so very upset, angry and disappointed. Do not use this service as they cannot deliver”

Helpful Report

Posted 9 years ago

“Flowers and gift were not delivered on the day - in fact arrived 3 days later - I am very disappointed with this company as this was an 18th birthday. Will not use them again”

Helpful Report

Posted 9 years ago

“I ordered xmas flowers and chocolates for my elderly unwell parents, requested Dec. 24th delivery, nothing arrived, contacted Serenata online, received an apologetic email, I requested re-delivery for today Dec. 28th and still nothing has arrived. This is extremely disappointing, I have requested a full refund as the moment has now passed and I just don't trust them. This is not the kind of service I expect when spending almost £50. I will not be using them again or recommend anyone I know use them.”

Helpful Report

Posted 9 years ago

“Terrible experience with this awful company! Ordered same day delivery yesterday (23/12/2016) they did not arrive, speaking to the staff they had to get in touch with the florist. I had to change the address as they were supposed to be delivered to my mother in work on the Friday! They changed the address and still no flowers, they are telling me someone will deliver them up to 9pm tonight on xmas eve? Are they actually serious??? I sent these to my Mother to cheer her up as 2 of her friends have passed away! The moment has gone now!? If I do not get a refund asap I will be taking this further. I do not have £41 to throw down a drain!!!”

Helpful Report

Posted 9 years ago

“I have had very terrible experience with this serenataflowers company today (21.12.2016) as I was expecting a little more effort to ensure that customer expectaions are met at highest possible level! I am so much disappointed how my kind requests were dealt with ignorance, and tatally unprofessional as every time someone was replying me with automated robotic responses! I was begging customer service agents numerous times to ensure my flowers are delivered on time as it was important occassion and unfortunately It didnt happen! The only reason I chose this company was positive customer feedback! I thought these people would deliver excellent service!!! I was so wrong! It was embarassing 5/6 hours of me trying to get hold of simple request! Eventhough after an epic failure of flowers delivery, I requested to rearrange delivery for the next day and I was given pathetic robotic/automated responses! I was told by someone called Katie Upton that PARCEL will be left with neighbours or outside of building somewhere safe?! You must be freaking joking!!! Common, are you people delivering flowers or POTATOES??? Really, Parcel will be left outside somewhere overnight?! That is totally unacceptable!!! Dont you people should have a little bit of common sense telling you that it is a different type of bussiness where flowers are given as a surprise gift! Calling card will be left, really?? Do you really want us to tell our oved ones that " hey love, do you mind to pop in to neighboirs to pick up your flowers?!" It was greatest disappointment just before the christmas!!! Thank you very much Customer service team of "FaithJ", Franceska, Katie Upton for Ruining such a great day meant to be occassion!!! You truly failed with your mission of delivering customer service!!! Shame on you! I do really hope that this message finds right member of management and will be looked into to avoid such a great disappointing experience going forward if you looking forward to keep your customers within. Guess what happened when I tried to leave feedback on their facebook - they have blocked me! That is greatest way of dealing with customer requests! Way to go! It seems that there is no really looking into quality control within business! I do suggest make a wise choice and don not waste your money with serenataflowers Order number: 2271 63623.”

Helpful Report

Posted 9 years ago

“I ordered flowers for my wife. They supplied old flowers, especially the roses were brown. You are con and take people's money and supply old and out of date flowers. Advise everyone to report you to trading standards. Avoid !!!!”

Helpful Report

Posted 9 years ago

“I've ordered here before and been more than satisfied however after confirming the occasion was for a birthday they have been delivered 20:18pm. Whilst I may overlook that I had co formation on the track my order that the flowers had already been delivered after checking it at 18:00 after still no deliver. After contacting them they confirmed they hadn't been delivered despite the track my order update. I'm glad my mum can enjoy them for the 4 hours that's left of her birthday”

Helpful Report

Posted 9 years ago

“Flowers did not look anything like the picture on the website. We saw them the next day and were extremely disappointed with both the quality and amount of flowers. Would not use your company again.”

Helpful Report

Posted 9 years ago

“Box was all wet the card inside was wet and flowers looked dead was not happey has thay was a gift for someone”

Helpful Report

Posted 9 years ago

“My husband was sent some flowers as his Dad passed away last week. They had been left on our doorstop since Saturday, today is Wednesday - we don't use the front door and as no card had been left to say there was a delivery, we had no idea they were there. When we opened them, they were well past their best - pretty poor especially considering these had been sent as condolence flowers.”

Helpful Report

Posted 9 years ago

“I had lilies sent for my birthday by my daughter who lives in China, well packaged, right on date 24th October and are still blooming with the most beautiful white and pink flowers and lovely perfume, thank you Serenata.”

Helpful Report

Posted 9 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews