Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good luck if you are trying to send flowers and paying from Canada - I have tried using three different payment cards through three different browsers and every time I get an error message. I have brought up the issue with the company but they say the issue is with my cards. I called the card companies and everyone of them said that the issue lies with Serenata. Pathetic customer service. I always used this company, but then as of late last year I have been unable to pay for the flowers online. They changed something in their payment system but will not even have the decency to find out what was changed. My suggestion - Steer well clear of Serenata flowers.”

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Posted 3 years ago

“I received my lovely bouquet of roses from Serenata Flowers and I can say that the flowers are fresh and exactly like on their website http://www.serenataflowers.com/ 1 happy customer here”

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Posted 3 years ago

“Didn’t arrive on day it should have and Next day they claimed it had been delivered with no photo evidence no description and no where to be found . I now I’m supposed to wait while they investigate with the courier. I’m going to put my neck on the line and say I bet it was yodel!!! I have no tracking info except their own tracking to prove it and they won’t admit who delivered (or claimed to deliver) . They have been responsive on email which is good but they can’t resolve it because they have to find out what the courier says and in the mean time I’m out of pocket, embarrassed as the recipient now knows about their surprise because I had to ask them if they could check everywhere . Will never use again!”

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Posted 3 years ago

“Ordered from this company for my sisters birthday. When she received the delivery, she sent me a picture, I was so embarrassed as the flowers looked like a £5 bunch from the supermarket. When I complained customer service asked for stem number and pictures, as the website states that there are 15 stems in the bouquet and my sister received 15 stems, they said there is nothing they can do. Save your money and the embarrassment do not order from this company! I will be speaking to the bank for a charge back as item received was not the same as what I ordered .”

Serenata Flowers 1 star review on 19th August 2021

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Posted 3 years ago

“If I could give 0 stars I would! Appalling experience, lost flowers and abysmal customer service. Avoid this company!!!”

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Posted 3 years ago

“Complete and utter disaster. Poor delivery, poor product, poor "friendly" but useless customer service from the... get this... "Customer 'Delight' Team" who only reply with stock cut and paste answers. The only delight I'd get would be to receive a full refund or a replacement bunch of flowers. Never again. Save your time and avoid!”

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Posted 3 years ago

“I'm being told that these two pictures are the same bouquet! You must be blind! I am SO embarrassed and £50 down!”

Serenata Flowers 1 star review on 18th August 2021

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Posted 3 years ago

“The flowers were not what were advertised, extremely disappointing, not worth the money. I would not recommend this company to anyone. I replaced the Serenata flowers with a much larger, prettier and better quality flowers that cost me a fraction of the Serenata cost.”

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Posted 3 years ago

“I have received 3 lots of there flowers within the last nine months. All have faults roses that don’t open on two occasions. Carnations one broken 2 half dead . More foliage than flowers . The person who sends them was here to see two lots they were very disappointed. The last lot could have been bought from a supper market. Don’t use them .”

Serenata Flowers 2 star review on 17th August 2021

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Posted 3 years ago

“Terrible customer service and product, they must be posting fake reviews. Flowers were not at all what I ordered, vase for ten pounds couldn’t even hold flowers. They did nothing to rectify this just gave me the run around to send photos. My advice, do not use.👎”

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Posted 3 years ago

“Absolutely appalling, do not buy from this company. I wish I hadn't. Forty pounds plus delivery and they were dead in a couple of days. Complained only to be told they needed a photo of the flowers up until five days of delivery. Who sits and takes photo's of sympathy flowers when visiting the deceased's family. We were able to get a photo but it was after the five days which the company said they needed. So they only think the flowers should last five days!!! What was supposed to be a kind gesture turned out to be a complete embarrasment.”

Serenata Flowers 1 star review on 14th August 2021

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Posted 3 years ago

“Disappointed I ordered flowers for my granddaughters birthday Delivery stated between 8am and 8pm Flowers never arrived. Tracking system was saying they had arrived when they had not. Checked later ..tracking system said still out for delivery. Emailed the customer service team to be told them woukd be delivered by 9pm 9.15pm flowers still not arrived tracking system said still out for delivery Emailed customer service team again They then tell me that the driver cannot deliver that day and that they woukd be delivered the next day and that they would refund me 25%. My granddaughter waited all day for her flowers. Just not good enough. Flowers did eventually arrive. Very disappointed”

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Posted 3 years ago

“Really disappointed. The next day delivery took 6 days and numerous emails. And when it wasn’t delivered the first time (their error) I was told they’d resend ‘with no extra charge’ to me!!! They wouldn’t even upgrade the bouquet as an apology for missing the recipient’s special day, nor offer me any compensation. Hardly the ‘customer delight’ they advertise.”

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Posted 3 years ago

“Would just like to say my husband ordered from you last valentines, ordered 12 red roses. Only 11 were in the pack, we were both VERY disappointed in receiving the wrong amount as he had ordered 12 not 11 !!! Not happy customers😢😢”

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Posted 3 years ago

“Paid 30 pounds for flowers which when arrived looked like a 5 pound bunch from a supermarket. Customer service rubbish .saying it was what paid for .flowers look nothing like what they advertise. Stay clear of this company .BIG RIP OFF”

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Posted 3 years ago

“Sorry! So disappointed! Not what you advertised! Literally a £5 petrol station bunch of flowers for £32”

Serenata Flowers 1 star review on 5th August 2021

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Posted 3 years ago

“DO NOT order from this company! Their flowers/bouquets are nothing like they advertised, not even half the amount of flowers were in the bouquet I sent to a family member. Their customer service is shocking. AVOID at all costs! Complete and utter waste of money. The picture shows the flowers I ordered (right hand side) and what was delivered (left hand side) Absolute cowboy company!!!!”

Serenata Flowers 1 star review on 4th August 2021

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Posted 3 years ago

“Very disappointing bouquet for wedding anniversary. Not much like the pic on web site. More greenery than flowers. Suggestion- cut out the flowery language, eg ‘chauffeured to our door”, turned out to be DHL!) and improve the product. Tbh pretty much of a rip off”

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Posted 3 years ago

“If I could leave no stars I would!! Avoid at all costs. I ordered some flowers for my Great Aunt after her brother passed away. Firstly they said they have been delivered when they hadn't. When I contacted them they arranged another delivery. The flowers arrived dead, with no petals or flowers attached. They had been ripped to absolute bits. The driver handed them over knowing the state then ran off!! This is not what you want when you are sending flowers to a bereaved family. The stress and further upset it has caused is unacceptable!!”

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Posted 3 years ago

“The most beautiful peonies flowers. They always arrive fresh and on time.”

Serenata Flowers 5 star review on 1st August 2021

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews