Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong??? Everything went wrong! Not only were the flowers I ordered 3 days late! The glass vase was broken and the flowers had wilted!! How embarrassing and upsetting not only to the recipient but for me. To make matters worse by enquiry regarding the missing flower delivery was not answered. I would definitely not recommend Serenata Flowers. Appalling customer service and quality of the flowers and receiving a broken vase too!!! I am demanding a full refund and an apology.”

Serenata Flowers 1 star review on 29th June 2021

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Posted 4 years ago

“Flowers ordered for standard next day delivery but never arrived. Contacted them and was given a standard email blaming covid. Asked them to cancel and issue a refund. Again a standard email hiding behind ts and Cs suggesting they are used to letting customers down”

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Posted 4 years ago

“On Thursday i ordered what i thought was a stunning bouquet of flowers to be delivered the following day for my mum's 60th birthday. When the flowers (if you can call them that) were delivered i was absolutely disgusted with what was delivered. In the image on their website it shows a beautiful bouquet of white/cream flowers, perfect for a special occasion, but what was actually delivered was a bouquet with 70% foliage and a very small amount of flowers. I totally understand that bouquets have some foliage in them but the amount we got was ridiculous ! When i contacted customer services i was told that this was in fact the bouquet i ordered. NEVER ORDER FROM THIS COMPANY !”

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Posted 4 years ago

“I ordered flowers on Tuesday 22nd for delivery on 23rd June 2021. It is Saturday 26th June today and my relative has still not received it! Customer contact is terrible! I am still waiting for my issue to be solved. Please don’t order from this company.”

Helpful Report

Posted 4 years ago

“Ordered £50 flowers and a £10 vase, they delivered the flowers which weren't in the best condition and forgot to send the Vase meaning the flowers got wasted anyway. Spoke to support who said they can't send the vase out seperately so would refund me the cost of the vase for the inconvenience (even though it wasn't delivered) - There support team has been terrible, they haven't acknowledged any of the issues I raised and have simply said they can't help me. I would not shop here again or recommend it to anyone else, there are plenty of other places that do it better and have a much better response to issues.”

Helpful Report

Posted 4 years ago

“Ordered flowers for my 94 year old friend for her birthday, I got an email saying it would delivered that day and did not turn up, no good the day after, will not cancel order and return my money. Very disappointed in service. Just heard my friends neice used the same company and hers not delivered.”

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Posted 4 years ago

“Purchased their Scarlet Pimpernell bunch as my partner loves Lily flowers. Their photo shows 3 Lily Heads but what you actually get is only 1. Contacted their Customer Service which was a complete waste of time. I will not be a returning customer and I would not recommend them to anyone.”

Helpful Report

Posted 4 years ago

“Extremely poor service, delivery not even attempted on agreed date and using excuses as to why it wasn't delivered. Please use another provider for delivery. Would not recommend.”

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Posted 4 years ago

“Do not use this company, terrible customer service. Flowers delivered a day late, even though I paid for overnight delivery, and when I complains they blamed it on Covid. Flowers that eventually arrived looked absolutely nothing like the ones on the website, hardly any stems and the flowers looked old and poor quality. When I complained and sent a photo they basically said the photo looked fine to them and offered no apology. Shocking service”

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Posted 4 years ago

“What turned up is nothing like the photo This is mis description, they said read how many stems you are getting but it does not show on the mobile site. These were a thank you to my daughter in law who helped me to organise my husbands funeral, it was a thank you to someone, I wish I had bought them in sainsbury myself they would been much better. DONT GIVE THEM YOUR MONEY ITS DISGRACEFUL”

Helpful Report

Posted 4 years ago

“Flowers ordered for my daughters 50th birthday. Didn’t arrive. Contacted them (which is not easy) and said next day delivery sometimes didn’t work due to covid. I ordered on the Sunday for a Tuesday delivery. They eventually came the following afternoon. They were the orchid stems and were all squashed together. Will never use this company again”

Helpful Report

Posted 4 years ago

“Ordered the Sapphire Galaxy bouquet and received plain tulips for my wife on our anniversary, some of which died after only a day or two. Have emailed customer service with my order number and not received a reply. Also requested them to resend the correct ones using their automated system and these weren't received either. Poor service.”

Helpful Report

Posted 4 years ago

“I am disguisted with this company. I ordered flowers for my girlfriends birthday to arrive on the morning before we went out. I bought this most expensive bunch and paid for the guaranteed delivery. The flowers did not show up so i contacted support. Did not get an apology but an excuse blaming covid on late deliveries that could take up to 48 hours extra. If you can't deliver for occassions then you're in the wrong business as flowers are heavily occassion led. I got an offer of the late delivery cost, however we are not able to receive these flowers as they did not arrive at the time i paid for and was guaranteed. Terrible company, terrible customer service, terrible attitude. Can't comment on the flowers as I never received them on time. Thanks for ruining my girlfriends birthday you bunch of amateurs.”

Helpful Report

Posted 4 years ago

“I ordered some flowers for a friend coming out of hospital as a nice surprise to cheer her up. I was led to believe I was buying a beautiful bouquet. The purchase process even asked me about delivery instructions. What was actually delivered was a flat pack bunch of flowers posted through the letterbox. I complained and initially Serenata Flowers failed to address my specific concerns. Finally, they admitted to causing confusion but offered nothing beyond an apology. Kinda takes the wind out of the sail when you want to treat someone to a lovely surprise. My advice, look elsewhere. Terrible product and terrible company to deal with.”

Serenata Flowers 1 star review on 3rd June 2021

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Posted 4 years ago

“Absolutely disgusting customer service. I ordered a £50 bouquet (Bella) with beautiful pale pink roses, white lith, some pretty pink spiky flowers and lots of gorgeous eucalyptus and pale green foliage. What arrived was five dark pink roses, three white lith and the contents of the Amazon rainforest in dark green. £50 not a chance and NOTHING like what I ordered. Disappointed as this was for the anniversary of my Mum (so VERY important to me) I contacted them. The response was cold and rude saying THEY felt the substitution was fine. I explained I was unhappy about the colours and the pale flowers were very important to me. They couldn't have been LESS interested. They sent me the SUBSTITUTION policy in bold capitals and basically said tough. Substitutions I can understand, when it is maybe a rose or something but HOW a company can get away with advertising a specific bouquet and then have NONE of it in stock is beyond ridiculous. Would you order a brand new mini and accept a Fiesta as it was a fair substitute? I doubt it!!!!! Appalling customer service - they made the hardest day of the year EVEN worse for me :-( totally gutted. Wouldn't use this lot if my life depended on it, not with the bad attitude. When you see the photo - EIGHT branches of the rainforest have been removed from this £50 bouquet as you actually couldn't see the roses. It is not the quality of the flowers that I dispute - it is the COLOUR scheme.”

Serenata Flowers 1 star review on 1st June 2021

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Posted 4 years ago

“The most beautiful flowers and vase. This bouquet is called Peace and comes with the high quality thick glass vase included. Its now one of my favourites.”

Serenata Flowers 5 star review on 1st June 2021

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Posted 4 years ago

“Terribly disappointed. I would have achieved a better display myself, for less than half the price, doing a DIY job with co-op flowers. Don't give this company your money. Go elsewhere.”

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Posted 4 years ago

“Very disappointed with the actual flowers that arrived. Not as advertised.”

Serenata Flowers 1 star review on 25th May 2021

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Posted 4 years ago

“Fantastic service. The flowers were received the next day as stated . I would highly recommend.Thank you”

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Posted 4 years ago

“It's unfortunate that I write this review, as I previously had good service. However, I ordered flowers on Thursday, for delivery on Saturday. No delivery was attempted (no calling card left), meaning the flowers would be delivered on Monday. Despite contacting the company over the weekend to ask for fresh flowers to be delivered on Monday as I knew they were likely to be dead, they ignored my request. As expected, the flowers arrived. The box looked like it had been kicked down the road and the flowers and foliage were dead. After several emails later, it was agreed that a further bouquet would be sent, delivered today (Wednesday). No email was sent to say they had been delivered, as its normal practice having used them before. The box was again battered and half of the flowers and foliage dead. Whilst the customer services department offered me a 20% discount on my next order, a cheek to say the least, I would have expected better customer service given the current economic climate and social media influence on company reputation. It's everything ! I won't be using them again.”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews