Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flowers for my sister on behalf of our mother that passed away. The flowers were supposed to arrive yesterday and state with the courier and didnt show up. They were very expensive and I’ve basically been told they’ll arrive when they arrive so when the half dead flowers show up from our deceased mum I’m sure they’re bound to make a difficult situation worse - zero help from customer service. I’ve basically been told to ‘do one’ after being thanked for my ‘continued correspondence’ which wreaks of sarcasm. Ruined my day, wouldn’t order again - used a different cheaper site for my flowers to my sister and they arrived first thing yesterday ! Will go there everytime now.”

Helpful Report

Posted 4 years ago

“If I could give zero stars, I would. Sent flowers to a funeral that we could not attend due to Covid. What arrived was a tiny bunch in cellophane compared to the stunning arrangement that we selected based on the photographs on their website. Customer service didn’t even acknowledge or respond to my complaint, clearly they got their money and couldn’t care less. Subsequently ordered from eflorist for another occasion, similar price bracket and they were AMAZING. Don’t waste your money on Serenata!”

Helpful Report

Posted 4 years ago

“This has to be the weariness bunch of flowers I have seen for a while. I could have bought a bouquet of better quality for a third of the price from my local petrol station...”

Serenata Flowers 1 star review on 24th September 2021

Helpful Report

Posted 4 years ago

“I ordered a £50 bouquet for a family member who sent me a pic of what had arrived. She allowed 4 days for flowers to open but the bouquet was so poor, looked like one they advertise for £30. No luxury at all which I would expect for £50. I complained to Website and was told the bouquet was what they would expect and asked me to send more pics from someone who has just come out of hospital. Poor poor service. Do not use this company. See picture attached. Is this worth £50!!”

Serenata Flowers 1 star review on 17th September 2021

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY !!!! Last Saturday evening, we ordered flowers to be delivered to my sister in Scotland for her birthday. We gave the correct address , plain as, as we have done with several other deliveries to the same address. Within hours, on Sunday, we received an email stating the Chauffeur had delivered the flowers and an accompanying photo of the home to prove delivery. Finding it very strange to have such a delivery on a Sunday, with the Scottish city being under Covid Closure on a Sunday coupled with a photograph of a strange dwelling not even resembling my sisters home, we immediately became suspicious. Emails began between us and this flowers company, 12 in total. They claimed the address to be wrong. We supplied the correct address again and again and so on and on, wrong address. Eventually they said the address was wrong as it had no Post Code attached. We responded that the address was correct and blind freddie could understand it. Sorry they said, no correct delivery address, delivery failed and order void. They invited us to reorder with full amount to be paid. We have since discovered their head office to be in MALTA and since then have found this site where we are "encouraged" that many others have experience same or similar experience. Needless to say we will not be touching this company again and encourage everyone to do the same. Trouble is few read this BEFORE ordering. I think British expression is "NOT HAPPY JAN !!" G”

Helpful Report

Posted 4 years ago

“So angry with this company.... Ordered my step mum some flowers on the anniversary of my step brothers death and was told they would be delivered the next day. I then emailed on the day to make sure and I got a reply saying yes they will be delivered today... it got to 6pm and still no delivery .... I then emailed to say are they being delivered and I got a half arsed apology and my flowers weren’t being delivered!!! Said I wasn’t happy and wanted to make a complaint.... then got another half arsed email and £5 refund.... not happy and definitely been fobbed off!!! Won’t be ordering from here again as it’s the 2nd time it’s happened!!! Awful company ..... false advertising and should be reported!!!!!!”

Helpful Report

Posted 4 years ago

“I have never written a negative view before but I am utterly disgusted, initially with the flowers and subsequently with the appalling customer service from Serenata. I am convinced they are a scam company. I have just received a sparse and very cheap looking bouquet, ordered by my mother and intended to be a gift. Nothing like the image on the website and nowhere near the number of stems in the description list. She paid £39.99 for them. £5 at a supermarket would have been a more appropriate price. It could not have been further from the image or description on the website. There are two variety of flowers completely missing (and no substitution made). The roses arrived looking brown around the edges while the only lily stem they deigned to send was closed and tiny. The white foliage flowers also arrived brown. It is upsetting that my mother sent the bouquet as a gesture to support me at a difficult time and it has backfired as now I am just feeling upset that she has been taken advantage of. Customer service have been entirely useless, there is no contact number. I have sent pictures and detailed the stems provided to show that it doesn’t meet the quota. They have ignored this entirely with stock cut and paste responses and no resolution offered. Shocked and disappointed does not even cover it!!!! Do not give this company your money!”

Helpful Report

Posted 4 years ago

“Ordered my mum the most beautiful bouquet of flowers. They arrived on time and in perfect condition. They smelt beautiful. Will defo order again”

Helpful Report

Posted 4 years ago

“Absolute rubbish. DO NOT ORDER FROM THIS POOR EXCUSE FOR A COMPANY. Flowers arrived 8 hours late, were nothing like the picture on the website. One open bloom (which was almost dead) and 3 lillies all sealed. Only awarding one star because it is the lowest I can give. Customer Services about as much use as a chocolate fireguard. Inept, incompetent and downright useless.”

Serenata Flowers 1 star review on 12th September 2021

Helpful Report

Posted 4 years ago

“Cheap looking bunch of flowers really disappointed. Worth about £5”

Serenata Flowers 1 star review on 8th September 2021

Helpful Report

Posted 4 years ago

“I ordered flowers for a special friend due to a bereavement. I requested next day delivery, they did not arrive! I felt compelled to contact my friend to ask her to advise me when she had received them which was very disappointing! I had to email customer service twice before being advised the flowers had been damaged in transit and that they could either try to redeliver or I could have a refund! Even though they did apologise I felt I had lost faith in the service and requested a refund. No gesture of good will was forthcoming which after taking the time myself as the customer to contact them about my order I believe this would have been the least they could have done! I will not use this service again!!!”

Helpful Report

Posted 4 years ago

“Ordered birthday flowers for our granddaughter for Saturday delivery this is Monday morning and still nothing arrived!! to say we are disappointed is an understatement, she is in school now so won't be there to get them if they arrive. We will not use this company again.”

Helpful Report

Posted 4 years ago

“Do not buy from this company the most disappointing flowers i habe recieved in my life on top of that a disappointed husband who feels he let me down”

Helpful Report

Posted 4 years ago

“I hadn't used Serenata flowers before but was happy to use them because they did next day deliveries. I picked the flowers I wanted to send and went to write the gift note. They were flowers for congratulations but there were no congratulations cards available - the only cards that were available were an additional £3 on top of the flowers. I thought this was steep. I emailed customer service and asked if someone could write my message on a white card - as used to be done - as I didn't want to pay the extra £3. They didn't want to do this - everything has to be done by the usual channels. I then asked if they had any congratulations cards then as my friend had neither died, passed her driving test, got married or needed thanking. They did not. The only option was a card with their Serenata logo splashed across the front which was unpleasant and not what I wanted. I was going to take my order elsewhere as I felt it was unnecessary to charge the extra £3 but in the end I stuck with the order because they had said they would deliver the next day. The next day came and went and no flowers had been delivered. They were finally delivered the following day but by which time it was too late. I contacted customer services again and they didn't want anything to do with it. I hope the flowers were OK because the effort in getting them there was not worth it and the customer service was derisory.”

Helpful Report

Posted 4 years ago

“Flowers arrived a day late for a friends birthday and when I emailed about the issue was told nothing can be done. Not happy with this service”

Helpful Report

Posted 4 years ago

“Flowers arrived a day late for a friends birthday and when I emailed about the issue was told nothing can be done. Not happy with this service”

Helpful Report

Posted 4 years ago

“This is my 2nd order and I’m sure they get more beautiful fast delivery and delivered in perfect condition. Will defo be ordering again”

Helpful Report

Posted 4 years ago

“One of the most beautiful bouquets I have ordered from SerenataFlowers. The colours are incredible and the flowers are long lasting.”

Serenata Flowers 5 star review on 1st September 2021

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Posted 4 years ago

“Ordered flowers for my daughter in law who's just had a baby. They arrived with what was described as a FREE vase although I'm pretty sure that would have been included in the £40 cost of the flowers. Anyhow the vase was smashed to pieces when she opened the box. I'm trying to complain to Serenata but can't without a picture of the vase which I havn't got as I don't live near them which was the whole point of sending the flowers. Anyhow anyone could just smash the vase and then take a photo so can't see the point. So my complaint won't even go to Serenata without the vase photo. What a disappointment and complete waste of money. Wish I'd just used a local florist”

Helpful Report

Posted 4 years ago

“The flowers looked nothing like the photograph supplied on the website. Even after left to bloom, they were sparse and cheap-looking - they looked less like a £30 bouquet and more like something you'd grab for a fiver from the petrol station. I was pooh-poohed by the customer service team who refused to cop up to their false advertising, hiding behind a get-out clause of the stem description on the website to avoid giving me a refund. Who buys flowers based on a clinical bullet point list rather than impression given by photos? The photo on the website doesn't even match the description either, which is a joke. Strongly urge against buying with Serenata Flowers.”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews