Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. If you have an issue you cannot call anyone. I ordered flowers, a vase and chocolates for 2 different friends. One received the flowers but the vase was shattered to pieces and the chocolate wrapper opened! The other never received the order even though I received a confirmation that the order had been delivered. It was obviously given to the wrong person. I am yet to get to the bottom of the problem”

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Posted 4 years ago

“2 Christmas bouquets absolutely rubbish neither looked anything like the photos worst company ever dealt with”

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Posted 4 years ago

“Flowers failed to arrive on my daughter’s birthday . No explanation, no apology. No response to query, no phone number supplied. Flowers then arrived next day after refund demanded. Avoid.”

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Posted 4 years ago

“Absolutely appalling service, my dearest family member, sent me some flowers for my birthday, they were not even fit for the bin, dead flowers, heads fallen off, the greenery was crisp to touch & crumbled to nothing.Then I had the upsetting job to tell her about them & what her hard earned cash had paid for.”

Serenata Flowers 1 star review on 13th April 2021

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Posted 4 years ago

“Shocking bouquet for £40 (£51 with delivery and card) m, looked like it was done by a child ,costumer service is disappointing, apparently nothing wrong with that bouquet, even with the missing lilies and funeral style greenery..🤮”

Serenata Flowers 1 star review on 12th April 2021

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Posted 4 years ago

“Worst “florist” ever Flowers ordered for delivery on a specific date. Didn’t arrive. Recipient was only at the property until the specific date and then away for weeks thereafter. Clowns delivered them at a later date to a neighbouring property, despite me specifically selecting the ‘do not deliver to neighbour’ option. Now they refuse to have the courier collect and return the flowers to them. Recipient is now miles away in another city and cannot retrieve the delivery. I am out of pocket for over £40 for something the recipient will never receive. Whole bunch of excuses from them but refusing to refund. Making a claim through my credit card company. Absolutely DO NOT order from these liars and cheats.”

Serenata Flowers 1 star review on 11th April 2021

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Posted 4 years ago

“A terrible customer service and packaging!! On delivery the cardboard box was completely broken, both the sides and the top. Items were damaged inside, - the chocolates' seal was opened (an issue as to whether they'd been tampered with) and a birthday card with a personal message from my husband wasn't inside. The items had no protection inside the box and the heavy chocolates would have moved around, breaking some of the flowers. When complaining to Serenata, all we received was a 'goodwill' gesture (emphasised by the company) of reimbursing the money for the missing card! The total order was nearly £50! Although photographs had been sent, there was no mention from customer services of the condition of the box or the items inside on receipt. A terrible response from a company that claims it has a first class service for occasions.”

Serenata Flowers 1 star review on 7th April 2021

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Posted 4 years ago

“Can't deliver on the day of the occasion, still blaming Covid 12 months later. Customer service appalling, cannot provide updates just excuses.”

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Posted 4 years ago

“Appalling service. Avoid at all costs. Ordered flowers on a Tuesday, to be delivered in the Saturday but they didn’t arrive. Spoke with customer service and they said I need to allow 48hours after my selected day for delivery.... Still haven’t arrived and it’s now 72 hours. Like many companies, they are blaming the pandemic for a bad service. Avoid.”

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Posted 4 years ago

“The vase was smashed, the flowers were dead, there was half the flowers on the advertisement, customer service have been quick and helpful. They were so so so poor - I wish I had read the reviews first”

Serenata Flowers 1 star review on 5th April 2021

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Posted 4 years ago

“Avoid avoid avoid! Take your money but don’t fulfil the order. Leave it to the customer to check if the order has been delivered and then take 3 days to agree you are telling the truth during which time they miss the occasion for the gift in the first place. Computer says no quality of customer service’s only resolution available was to redo the order ‘at no extra charge’! Exactly why there could possibly be any extra charge for not fulfilling an order in the first place is just incredulous. Believe all the negative reviews here, they are absolutely correct.”

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Posted 4 years ago

“THIS REVIEW DOES NOT EVEN DESERVE 1 STAR I bought 3 bouquets of expensive flowers and they arrived DEAD. Congratulations to the photograph though who does a professional job at making those flowers look stunning though... Many people like me fell for it!!!! £107 was a lot of money spent to Serenata for dead flowers!!!”

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Posted 4 years ago

“I bought 3 bouquets of expensive flowers and they arrived DEAD. Congratulations to the photograph though who does a professional job at making those flowers look stunning though... Many people like me fell for it!!!! £107 was a lot of money spent to Serenata for dead flowers!!!”

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Posted 4 years ago

“This company is not anywhere near the quality of inter flora and definitely have extremely bad customer service using Covid as an excuse for non delivery. It is not my concern that they deliver 98% on time it is my order that suffered because of their poor logistics. As Seranata have not completed the delivery regardless of the terms and conditions quoted, my request for a refund was not unreasonable. I also highly recommend staying away from these cowboys, if I could rate them zero I would!”

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Posted 4 years ago

“I received the most incredible bouquet called Felicity from Serenata flowers. The flowers arrived fresh, on-time and pre-arranged. They are as beautiful if not more so than on the image on the Serenataflowers website.”

Serenata Flowers 5 star review on 1st April 2021

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Posted 4 years ago

“For the money, flowers are pathetic and the message card they put in the box is just made of paper and ugly design.”

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Posted 4 years ago

“I chose a delivery date like you do with flowers, as that’s the point of sending them, and they haven’t arrived for my friends 50th Birthday, I’ve been told I have to give them 48 hours, sorry!!!!!! you have totally missed the reason people send flowers, and they blamed Covid when M&S, Moonpig and Interflora have ALL delivered on time for me in the last 3 months!!! Never again, I’d advise everyone not to use tgem if you want them delivered on a “special day” as they haven’t quite worked out the point of sending flowers, even though they are a flipping florist 😡😡😡😡”

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Posted 4 years ago

“I have used serenata several times before without problems. Unfortunately I Placed 2 orders last week 1 on 22nd and the other on 25th both to be delivered on 26th march as it was my mum's 100 birthday. Unfortunately both of them didn't arrive till 27th which caused a lot of stress. Quite disappointed this time. The flowers were nice as per photos sent to me”

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Posted 4 years ago

“Delivery was on time, the flowers were awful, broken and squashed. Complained, they needed photos and were very missunderstanding. They made it sound as though it was my fault. Offered 15% off the price which was an insult. Never again Serenata.”

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Posted 4 years ago

“Received a bouquet from a friend as a surprise to cheer me up and whilst the thought was lovely I was disappointed by the quality of the flowers, they were already turning brown and if I had picked these up in a shop i would have put them straight back.”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews