Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, reply to your queries very quickly. Flowers arrived on time. I am in Glasgow and got flowers delivered to Aberdeen - made this job a lot easier.”

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Posted 8 years ago

“Great service and beautiful flowers Thank you”

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Posted 8 years ago

“A most enjoyable transaction; the web site is easy to navigate. I was kept informed ot the progress every step of the way. The recipient was delighted with the flowers.”

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Posted 8 years ago

“Purchased a medium bunch for my friends anniversary and included a small cake. They were beautiful and she was very pleased with them.”

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Posted 8 years ago

“The dozen luxury red roses were not in water, were badly presented and lasted all of 2 days. Delivered on a Wednesday, by Friday they were crumpled and drooping.”

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Posted 8 years ago

“Flowers lovely. Although I paid £9.99 for guaranteed delivery before 10.30am as birthday girl was going out. Flowers didn't arrive until just after 11am. If I had known that I would have paid the cheaper option for guaranteed delivery before noon!! Probably still would have arrived at the same time. Even though they were late, I got an email when they were dispatched (that arrived before 10.30am funnily enough!) and also when they had been delivered.”

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Posted 8 years ago

“The roses in the bunch of flowers looked dead/dying and these for my mum on her 60th Birthday and now the Daisy's are dropping and it's only been 5 days (photos attached were taken day of the delivery)”

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Posted 8 years ago

“The flowers I ordered for a funeral on Saturday did not arrive at the crematorium until Monday. I was emailed by Serenata on Saturday afternoon to inform me the flowers had not been delivered due to there being no one to leave them with. I then requested a refund as the flowers were required on Saturday and any time after would be pointless. No refund was given and the flowers delivered 2 days later, which by then, had completely lost their point.”

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Posted 8 years ago

“THEY WERE FRIST CLASS i WOULD USE YOU AGAIN”

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Posted 8 years ago

“the delivery was very prompt and my daughter-in-law said they were beautiful”

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Posted 8 years ago

“Lovely flowers and gifts, very efficient and great communication. Very happy with my experience.”

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Posted 8 years ago

“Delivered on time with a good quality fresh plant”

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Posted 8 years ago

“Very pleased with flowers and delivery. Unfortunately, the card in the box was very wet when delivered and the message was difficult to read because the font size was tiny compared with the size of the card!”

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Posted 8 years ago

“Pleased with speedy and professional service and even more pleased that my friend who received the flowers was more than delighted.”

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Posted 8 years ago

“The flowers are beautiful, fresh and delivered exactly when I wanted.”

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Posted 8 years ago

“Gorgeous flowers. Good quality”

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Posted 8 years ago

“Value and delivered on time,no fuss”

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Posted 8 years ago

“My Wife's birthday was Friday and I needed the flowers then, which was perfect timing...thanks”

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Posted 8 years ago

“These flowers were excellent really beautiful .will definitely be ordering again,”

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Posted 8 years ago

“Super service and lovely flowers”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews