Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivered promptly.”

Helpful Report

Posted 8 years ago

“Very pleased with the service, ordered in the afternoon for delivery next day. The recipient was very pleased with the delivery of a beautiful bouquet of flowers the next day. Thankyou.”

Helpful Report

Posted 8 years ago

“Kept me informed of progress during delivery”

Helpful Report

Posted 8 years ago

“very happy with the service and updates”

Helpful Report

Posted 8 years ago

“Good communication, prompt delivery and a very nice product.”

Helpful Report

Posted 8 years ago

“Beautiful flowers - very reasonably priced and free delivery ! You will be my supplier of choice from now on - Thank you”

Helpful Report

Posted 8 years ago

“My friend was over the moon with the flowers I chose to send her from Serenata when she moved into her New Home. She called me to say the flowers were beautifully presented and came in a boxed base and she loved the various types of flowers in the bouquet. Would recommend Serenata.”

Helpful Report

Posted 8 years ago

“The service given from the time of placing my order until it was delivered to my friend was nothing other than first class.”

Helpful Report

Posted 8 years ago

“I had the flowers delivered to my husband's aunt for her 80th Birthday as we couldn't be with her. She told me they were beautiful. I paid extra to have delivery before 12 noon and they were delivered about 11.45. I would certainly recommend this company.”

Helpful Report

Posted 8 years ago

“Easy to use website, competitive prices and loved the communication keeping me in the loop. The content of your emails were both informative and entertaining. Will use again for sure!”

Helpful Report

Posted 8 years ago

“The plant arrangement was a birthday gift for my mum. The orderinh process was quick and easy and the arrangement was delivered on time. However the comments from my mum were "it was a bit battered, obviously been knocked around in the van", so a little disappointing in the end.”

Helpful Report

Posted 8 years ago

“quick and easy to buy and they give you updates on delivery of your flowers from when its been sent out to when is been delivered. would use again”

Helpful Report

Posted 8 years ago

“Serenata flowers is an excellent service. I love the quirky emails they send to tell you your flowers are on there way. My mum sent me a picture of the flowers she received and they looked lovely and just like the flowers in the picture. I look forward to being able to use Serenate Flowers again and would not hesitate to recommend them to my friends.”

Helpful Report

Posted 8 years ago

“Beautiful flowers for my Mums birthday. Arrived in brilliant condition and she was over the moon.”

Helpful Report

Posted 8 years ago

“Flowers and service was excellent ????????”

Helpful Report

Posted 8 years ago

“Very happy. Myself and mum organised two sets of flowers to go to my Dad's two sisters in sympathy for their other sister passing away. They were very pleased with the thoughtfulness of them. Thank you very much.”

Helpful Report

Posted 8 years ago

“Excellent!....communication first class and flowers arrived dead on time and were beautiful! Will definitely use again!”

Helpful Report

Posted 8 years ago

“The recipient was absolutely delighted. Beautiful flowers and arrived on the alloted day, thank you, we will use you again.”

Helpful Report

Posted 8 years ago

“Delivered the next day. Recipient was delighted with them. Have sent and received Serenata Flowers several times. Love the personal touch that goes with them: The delivery notification, after care info and enticements to buy again!”

Serenata Flowers 5 star review on 6th August 2017

Helpful Report

Posted 8 years ago

“They were delivered on time, fresh and beautiful. They made my friends day which made me very happy.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews