Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received flowers as a present,didnt want to tell friends who sent them how bad they were ,tried to complain direct,but cannot contact the company without an order no ,therefore you cant complain,absolutely terrible customer service”

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Posted 8 years ago

“Great selection of bouquets and cards to go with them. Prompt and timely delivery. Most importantly the recipient was over the moon with them which says everything.”

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Posted 8 years ago

“Good price, delivered as promised and the lady in question said the roses were beautiful.”

Serenata Flowers 5 star review on 5th August 2017

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Posted 8 years ago

“You failed to deliver on the date requested. It was for my daughter's wedding anniversary...”

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Posted 8 years ago

“A very nice arrangement, just a little on the small side. looks good and colourful Delivery was excellent, and I was kept advised on despatch etc.”

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Posted 8 years ago

“Order dealt with Received email to say flowers delivered had no thankyou from recipients which would no be like them obviously we cannot ask them if received flowers I emailed customer support the day before delivery due as I was confused as to whether the message I had written would be enclosed Still waiting for reply today 5/8/2017 Feel wasted £54 as the result was not achieved Would never use them again”

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Posted 8 years ago

“Very easy to order.”

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Posted 8 years ago

“Easy to order and delivery next day as requested. I have not seen the flowers myself but the people I sent them to said they were very pleased with them. I would definitely use Serenata Flowers again.”

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Posted 8 years ago

“Fabulous quality, unique flowers with excellent ordering and delivery service Great job”

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Posted 8 years ago

“Delivered beautiful flowers right on time”

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Posted 8 years ago

“Flowers came in a box upside down. Chocolates were overpriced, balloon very small. Flowers are dieing after two days ! All very expensive but quality of service very poor ! Disappointed!”

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Posted 8 years ago

“First time I've used Serenata- but most Certainly won't be the last! Absolutely the most gorgeous flowers, way exceeding any of the other online florists I've ever used. Really recommend to others!”

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Posted 8 years ago

“Everything was great,ordering,delivery and keeping me informed !”

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Posted 8 years ago

“When trying to place my order which included choclates, flowers a teddy and card the system would not let me do this but I sent a message with the info and the customer services were very helpful but it was a little frustrating ,,, what was not good was the delivery service ,,, my order was being delivered to my daughters office and the delivery person could not even be bothered to go to reception and left the order outside, if it had not been for a colleague seeing the flowers they may have been missed or anyone could have just walked off with my order. We place our orders and trust with Serenata and to find that their delivery service cannot even be bothered to find someone in a large company to be very frustrating and well below the service expected. Suggest this is looked into as it is not good customer service and will put people off from buying their products.”

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Posted 8 years ago

“Ordered a bouquet for my mother - what arrived were nothing like what they advertised on their website & were looking very old. They agreed to send another bunch to my mum numerous emails and several photos later. When the replacement bunch arrived, the box was battered and wet & the flowers were of equal poor quality. Serenata flowers suggested peeling off some of the dead petals & then in their opinion they were of good quality. DO NOT USE!!”

Serenata Flowers 1 star review on 5th August 2017

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Posted 8 years ago

“Arrived exactly when they should have. Recipient really happy with the flowers.”

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Posted 8 years ago

“Excellent flowers & delivery. Big Thanks”

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Posted 8 years ago

“Beautiful flowers but we had real problems with delivery, as the Post Office did not recognise their postcode. Seranata went out of their way to solve the problem with a series of four e-mails back and forward to me. Successful delivery in the end and my friend was very pleased.”

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Posted 8 years ago

“the flowers are beautiful and they come in a box and well displayed when out the box Gorgeous i would recommend them to friends and the prices are worth it xxx”

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Posted 8 years ago

“Delivered a beautiful flower arrangement to my recently widowed aunt.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews