Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and products wowed the recipient so thank you :-)”

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Posted 8 years ago

“Excellent service would definitely recommend”

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Posted 8 years ago

“Fast delivery and my grandmother was thrilled with the flowers she received!”

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Posted 8 years ago

“They were delivered on time although I am not sure if the courier knocked or rang the bell as my sister-in-law only found them on the doorstep when she came out of the front door to go shopping...She described them as lovely and the yellow roses were her favourite colour.The card was also very lovely-Bear Hugs.”

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Posted 8 years ago

“Excellent choice available and delivered on time all at a very reasonable price. Will definitely use Serenata again. Well done Serenata team.”

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Posted 8 years ago

“As Always---very pleased!”

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Posted 8 years ago

“Beautiful floral arrangement, packed with colour. Delivery in good time too. Certainly excellent value for money.”

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Posted 8 years ago

“Good, no problem at all, they arrive on time and in perfect order.”

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Posted 8 years ago

“Very quick prompt service at a great price for the flowers”

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Posted 8 years ago

“Excellent service and my sister was over the moon with the flowers. I was actually talking to her on the phone when they were delivered. I shall certainly use you sgsin”

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Posted 8 years ago

“The display wasn't as big as I thought it would be the cheaper flowers must have very small”

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Posted 8 years ago

“Water dried out in stem holder. Package battered. Customer service set up as an catch 22 email box brick wall. Flowers dying or past it. Why they operate like this hard to understand- why no quality control? Worst I have ever come across.”

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Posted 8 years ago

“Ordering and paying online was easy. Chosen bouquet was delivered as promised next day. Good communication letting me know by email progress of order. Flowers were fresh and still looking good 5 days later. Suppose experience depends on what florists they use as partners but I can't complain.”

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Posted 8 years ago

“I am very happy with Serenata Flowers I live in Sri Lanka and ordered some flowers for my friends birthday, they arrived on the right date and time and she is over the moon with them. Good all round easy ordering and great delivery service.”

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Posted 8 years ago

“Flowers were ordered for a friend who was just out of hospital after an operation. I received an email confirming that the flowers had been dispatched but they were never received. No card was put through the door saying they had been left somewhere else. My friend was in all day as she was recovering from the surgery. My total frustration is that the response to my query suggests I phone customer service but of course no phone number is given. I have now spent a very frustrating 30mins Googling possible contact numbers with no success. I am extremely upset on so many levels and will not be using this service again. Anne”

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Posted 8 years ago

“Initially the bouquet mum sent was beautiful, however, as previous reviewers have stated, the flowers didn't last, and without an order number you cannot contact the company. As these were a gift from my mum, i don't want to upset her by asking for the order number, so despite having photographs, i can't complain to the company! I'm also presuming that they arrived later than mum was anticipating, as when i called her to thank her, she was surprised that they'd only just turned up.”

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Posted 8 years ago

“Quality of flowers and delivery service absolutely appalling. Flowers dumped outside front door by DPD (despite us being inside the house). They didn't even bother ringing the doorbell. Once opened, half the flowers were found to be dead and the rest wilting. Complaining to Serenata is impossible. They have no contact phone number and only an email address which you cannot use if you don't have an order number, which I don't because they were a present from a friend. I don't want to upset my friend by trashing her generous gesture and am therefore not willing to ask her for the order number. DO NOT USE THIS COMPANY.”

Serenata Flowers 1 star review on 17th July 2017

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Posted 8 years ago

“very poor quality. late delivery and customer service shocking...”

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Posted 8 years ago

“shocking service, post messed up and generally didn't care! flowers average at best...”

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Posted 8 years ago

“Arrived on time but dead”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews