Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to order. The flowers were wonderful & the recipient was overjoyed with them. I would certainly reccommend Serenata Flowers to my friends. Thank you so much.”

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Posted 8 years ago

“Lovely spray”

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Posted 8 years ago

“Does exactly what it says on the website! Easy to order with various options to add extra things to your choice of flowers. All done online with minimal fuss.”

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Posted 8 years ago

“Purely by coincidence I was on the phone to my friend wishing her 'Happy Anniversary' when she took delivery of the flowers I sent. She was absolutely thrilled at the 18 red roses that were delivered. This was a bit of a puzzle to me because I had ordered 12 yellow roses for her Golden Wedding Anniversary. The communication was excellent - an email when the flowers left for delivery & another to confirm they had been delivered. A very good service, I would use Serenata again.”

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Posted 8 years ago

“This was the first time I had used Serenata Flowers, I had left it say late in the day to order for next day delivery and was limited for choice. Having read a mix of reviews decided I had little choice but to put my faith in them. I am pleased to say that they fulfilled my expectations. I regularly received email updates as to the progress of my order which arrived early morning of the day requested. I am pleased to say that on arrival they looked like the picture, the only downside to this being that I paid the extra for a bigger bunch and was glad I had as it looked exactly like the picture, if I had not paid the extra I may have been left feeling slightly underwhelmed”

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Posted 8 years ago

“As promised beautiful flowers delivered as promised and stunning blooms ????”

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Posted 8 years ago

“Sorry - that should be 5* - beautiful flowers delivered as promised x”

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Posted 8 years ago

“Turned up on time. Nice bouquet. Receiver loved them.”

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Posted 8 years ago

“Able to deliver beautiful bunch of flowers within 24 hrs.”

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Posted 8 years ago

“Great service thank you”

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Posted 8 years ago

“Always kept me fully up to date - brilliant service”

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Posted 8 years ago

“I sent my friend a bouquet of the Blue Dendrobium flowers for her birthday. Although I didn't see them, she sent me a photo, and said how beautiful they were. From looking at the photo, I have to agree!! They looked gorgeous ????????”

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Posted 8 years ago

“Flowers arrived on time. Looked lovely nice and fresh. Good value. Good service . Will use Serenata Flowers again. Thanks again. Barry.”

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Posted 8 years ago

“Great service, cannot find any fault at all with your service and beautiful flowers”

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Posted 8 years ago

“Flowers were fantastic- lots of buds. Also they kept me fully informed of the progress of my delivery. Greta value too.”

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Posted 8 years ago

“Flowers were lovely. Delivered on time. Very good service. Kept me informed when flowers were dispatched and delivered. Would definitely use this service again. Very satisfied”

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Posted 8 years ago

“Good service, delivered on time and bouquet was as ordered.”

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Posted 8 years ago

“Sister in law was pleased with her flowers and they arrived promptly as promised. Thank you”

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Posted 8 years ago

“Order arrived on time and were well packaged. Although they were smaller than expected the "blue" orchids were beautiful and my Mum was thrilled with them. Many thanks.”

Serenata Flowers 5 star review on 5th August 2017

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Posted 8 years ago

“I went for the 'Deluxe' option of their 'Aztec Sun' display. On receiving it, I dread to think what the 'regular' option would have been like ....”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews