Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serenata was great, easy ordering, competitive prices, great customer service however whatever florist they subcontracted locally in Stowmarket for the bouquet is absolutely AWFUL. Flowers represented on Serenata's website looked nothing like the atrocity that was delivered to my friend. Ordered a bouquet of pink orchids....they arrived with no greenery just 6 or so stems of wilted, sickly looking, dull, pink orchids. I was embarrassed at what was delivered. HOWEVER, I contacted Serenata, sent them a photo and they immediately offered to redeliver a a fresh bouquet or to refund my money. That's an example of great customer service. Shame that the local supplier didn't measure up to their standards however I give them 4 stars for their customer service and effort they made to correct the mistake. Would definitely give them another try.”

Serenata Flowers 4 star review on 10th August 2017

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Posted 8 years ago

“Oh they are amazing quality arranged with care good customer service as I put down the incorrect house number and customer service department amended it straight away I also bought an add on purchase a small birthday cake it was amazing value.”

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Posted 8 years ago

“Amazing raspberry deluxe basket and I also added a small birthday cake, my mother was extatic when the flowers were delivered by lunchtime. Best flower basket ever she has had, the price was amazing and free delivery I couldn't believe it! Will be using your amazing website in the future, I have a new grandchild due very soon and will be getting some flowers then Thank you once again”

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Posted 8 years ago

“Flowers were very poor quality and the petals of the flowers were Browning on the edges at delivery. When I contacted customer services, I was robbed off with a generic response, which did not even relate to the message I had sent. Thoroughly disappointed and would never buy from them again; in fact I will in all likelihood a lovely discourage people from using serenata flowers.”

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Posted 8 years ago

“Very pleased with the service. Arrived in perfect condition”

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Posted 8 years ago

“The flowers arrived on time. And were lovely”

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Posted 8 years ago

“Delivered on time and the person they were sent to was thrilled with how beautiful they were.”

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Posted 8 years ago

“my sister was very pleased with the quality of the flowers”

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Posted 8 years ago

“I wanted a friend to know I was thinking of her after a bereavement. I was really happy to find out the flowers arrived the next day as promised and my friend has told me they are beautiful.”

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Posted 8 years ago

“Recipient was pleased with the flowers received and arrived on specicified date.”

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Posted 8 years ago

“Simply the best floral and gift service I have ever used. I booked the (apparently superb)package of flowers and goodies from Sydney Australia to be delivered near Sherborne Dorset. Serenata updated me every step of the way before and after delivery. They estimated 3.30-4.30pm delivery and knocked on my punctual Sister's door at exactly 3.30pm! These guys deserve to be an incredibly successful business!”

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Posted 8 years ago

“It was on time every think and am very happy for your service”

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Posted 8 years ago

“Very disappointed, as the bouquet I chose looked nothing like the one that arrived. The roses drooped the next day and there were a lot less flowers”

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Posted 8 years ago

“I liked the witty updates and my mum was pleased with her flowers”

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Posted 8 years ago

“Beautiful flowers and delivered before lunch on my day of choice. Very happy with the orchids and service.”

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Posted 8 years ago

“Very good service delivered on time too”

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Posted 8 years ago

“Really quick and easy to order online with great prices. I ordered on a Sunday and my friend had them delivered to her the next day and they were beautiful. I will use Serenata flowers again without a shadow of a doubt.”

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Posted 8 years ago

“Sister in law delighted with flowers, vibrant colours and very exotic just as described.”

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Posted 8 years ago

“Really quick and efficient service for a reasonable price. The flowers were still in bud and they were well wrapped. Thanks”

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Posted 8 years ago

“Excellent, price,quality,delivery.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews