Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, gorgeous flowers”

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Posted 8 years ago

“Prompt delivery. Feed back from recipient was"beautiful flowers" And so easy to order Would def use again,and recommend.”

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Posted 8 years ago

“Everything was super efficient and awesome, the flowers were gorgeous”

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Posted 8 years ago

“Ordered on Sunday night arrived Tuesday morning lovely arrangement and packaged well will definitely order again”

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Posted 8 years ago

“Ordered Sunday night arrived Tuesday morning lovely arrangement and packaged well will definitely order again.”

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Posted 8 years ago

“I sent Orchids to a friend and she says they are beautiful which pleases me. I did not see them myself so you should really ask recipients.”

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Posted 8 years ago

“Flowers were delivered on time and communication from Seranata was great”

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Posted 8 years ago

“Delivered to the wrong address so i had to go and collect them myself, there was a birthday card inside which was sopping wet and crumpled and the flowers looked nothing like the picture that i ordered.”

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Posted 8 years ago

“My friend was extremely happy with her flowers, it cheered up and put a lovely smile on her face. Thank you very much. I shall make sure to pass your name around”

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Posted 8 years ago

“This was the first time I had used Serenata Flowers so was slightly apprehensive, however, the service was excellent and I will definitely be using them again! Very efficient, friendly service. My friends who received the flowers say that they are lovely, really fresh and plenty of them. They were delivered exactly when I asked and I was contacted to confirm that the delivery had been made. Couldn't be happier. Highly recommend!”

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Posted 8 years ago

“My sister was thrilled with her flowers, a very good service too.”

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Posted 8 years ago

“They provide a great product; keep you advised and simply "do what they say they will". What more can you ask??”

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Posted 8 years ago

“Very good. Brownie points scored.”

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Posted 8 years ago

“Excellent value, beautiful flowers and such an easy website to use”

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Posted 8 years ago

“Amazing service super fast delivery quality flowers!! Will be returning ????”

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Posted 8 years ago

“Great quality flowers and reliable delivery”

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Posted 8 years ago

“I am pleased to be able to write an honest and personal 'review' of my experience of your services to the public, Ordered flowers to be delivered to a property, I entered the door and learned the delivery was made only 10mins before. Magic! Thanks for making my day and yours I am sure. Regards Mr w. Reed.”

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Posted 8 years ago

“Lovely flowers. I know you pay extra for what time they get delivered but I think after 5 too late a service. This meant my gf didn't recieve her birthday flowers until the next day. The balloon was completely deflated.”

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Posted 8 years ago

“As I entered my card details the site froze and went back to homepage. I should have realized then this was a mistake! Very disappointed by the quality of flowers I ordered for our anniversary they did not look fresh and overall the bouquet was sub-standard. I could have bought a £2.99 bunch from the Aldi supermarket, containing more and fresher flowers, and lasting longer than 2 days. They don't match any flowers on the website. Flowers from Aldi definitely last longer. Would not order from you again, now off to Aldi!”

Serenata Flowers 1 star review on 9th August 2017

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Posted 8 years ago

“From other reviews I was afraid that my order was not wise. However I must have been fortunate as the transaction was perfect, and communications first class.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews