Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivered on time in excellent condition. Much appreciated by the receiver. Thank you”

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Posted 8 years ago

“Great communication, fast delivery would Use again”

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Posted 8 years ago

“I was disappointed with my recent purchase of flowers. I was expecting a bigger bunch and didn't feel I got value for my money.”

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Posted 8 years ago

“Competitive prices. Friendly delivery staff and delivered on time.”

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Posted 8 years ago

“Made sure the beautiful flowers arrived on time and nothing was too much trouble!”

Serenata Flowers 5 star review on 10th August 2017

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Posted 8 years ago

“Excellent both the recipient and myself thought the flowers were unusual and beautiful!!! Service was excellent”

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Posted 8 years ago

“Very pleased. Flowers and birthday cake well received. Thanks.... nothing went wrong, meant to press five stars, not one!”

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Posted 8 years ago

“I live in Portugal and I know I can rely on Serenata flowers when I want to send greetings back to family in the UK.Your service is second to none.”

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Posted 8 years ago

“Good service. Very satisfied”

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Posted 8 years ago

“Really happy with the service and the updates regarding your delivery and when the recipient has received them”

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Posted 8 years ago

“Serenata was great, easy ordering, competitive prices, great customer service however whatever florist they subcontracted locally in Stowmarket for the bouquet is absolutely AWFUL. Flowers represented on Serenata's website looked nothing like the atrocity that was delivered to my friend. Ordered a bouquet of pink orchids....they arrived with no greenery just 6 or so stems of wilted, sickly looking, dull, pink orchids. I was embarrassed at what was delivered. HOWEVER, I contacted Serenata, sent them a photo and they immediately offered to redeliver a a fresh bouquet or to refund my money. That's an example of great customer service. Shame that the local supplier didn't measure up to their standards however I give them 4 stars for their customer service and effort they made to correct the mistake. Would definitely give them another try.”

Serenata Flowers 4 star review on 10th August 2017

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Posted 8 years ago

“Oh they are amazing quality arranged with care good customer service as I put down the incorrect house number and customer service department amended it straight away I also bought an add on purchase a small birthday cake it was amazing value.”

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Posted 8 years ago

“Amazing raspberry deluxe basket and I also added a small birthday cake, my mother was extatic when the flowers were delivered by lunchtime. Best flower basket ever she has had, the price was amazing and free delivery I couldn't believe it! Will be using your amazing website in the future, I have a new grandchild due very soon and will be getting some flowers then Thank you once again”

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Posted 8 years ago

“Flowers were very poor quality and the petals of the flowers were Browning on the edges at delivery. When I contacted customer services, I was robbed off with a generic response, which did not even relate to the message I had sent. Thoroughly disappointed and would never buy from them again; in fact I will in all likelihood a lovely discourage people from using serenata flowers.”

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Posted 8 years ago

“Very pleased with the service. Arrived in perfect condition”

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Posted 8 years ago

“The flowers arrived on time. And were lovely”

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Posted 8 years ago

“Delivered on time and the person they were sent to was thrilled with how beautiful they were.”

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Posted 8 years ago

“my sister was very pleased with the quality of the flowers”

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Posted 8 years ago

“I wanted a friend to know I was thinking of her after a bereavement. I was really happy to find out the flowers arrived the next day as promised and my friend has told me they are beautiful.”

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Posted 8 years ago

“Recipient was pleased with the flowers received and arrived on specicified date.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews