Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No option to pick 0 stars. Ordered sameday flowers. Never arrived. Emailed the next day. Told at 1pm (24hours after order placed) that they dont deliver there.”

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Posted 8 years ago

“Many of the flowers were dead or very close to being past their best Very very disappointing”

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Posted 8 years ago

“DeliVered on time - generous bunch of healthy flowers.”

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Posted 8 years ago

“Cheer the person uo”

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Posted 8 years ago

“Lovely fresh smelling flowers”

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Posted 8 years ago

“Same day service was fabulous - thank you”

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Posted 8 years ago

“Lovely flowers and delivered on time”

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Posted 8 years ago

“Beautiful flowers great value”

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Posted 8 years ago

“They were on time . Flowers were as described and lovely and fresh.”

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Posted 8 years ago

“I just wanted to say thank you to my neice for letting us stay with them”

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Posted 8 years ago

“The beautiful flowers and get well balloon cheered my sis-n-law up after her operation she was delighted with them.”

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Posted 8 years ago

“I ordered the flowers around 9pm and they arrived early the following morning as requested. The flowers were even better than the ones shown in the photo. Very pleased with the whole process”

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Posted 8 years ago

“My friend said that the colour of the flowers were stunning and very pretty.”

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Posted 8 years ago

“My plant arrived damaged so I asked for a new one. Although next day I received a new plant, it was a late delivery and the plant itself was much smaller in size. Also, they advertise message cards on high quality paper. Absolutely not. It's a folded sheer piece of paper with low quality print, not worth a penny. I was refunded for not being happy with my plant, but it's the principle that matters. Next time I'll buy it in a local supermarket for much cheaper and still better quality. Disappointed.”

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Posted 8 years ago

“I have customed serenata for many years. Previous custom from Serenata resulted in delayed delivery. I decided to give it another chance as I was provided with an acceptable explaination. This custom was worse than before. Not only that Serenata did not honour their Flower Policy where they would provide a full refund if it were not delivered in time, but I have also noticed that they have removed the policy from their web page. Even though the customer service team replies very promptly, none of them can provide a solution. I ended up repeating myself many times regarding the same issue. And there was no solution provided. I once thought that Serenata would be an excellent solution for those living overseas ordering and sending flowers to their loved ones in the UK. Sadly, it is far from the truth. What was meant to be a surprise delivery ended up with me asking the recipient to stay at home the whole day for nothing. Considering that there are other options with much better customer services out there such as Amazon, I would advise on thinking twice before customing Serenata again.”

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Posted 8 years ago

“Ordered 8pm delivered as promised next day great flowers”

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Posted 8 years ago

“For the same price as a minimal bunch of flowers in New Zealand, I got these delivered, with chocolates and it was the most beautiful big bunch! The person I got them for was so happy she sent me a photo!”

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Posted 8 years ago

“I was so impressed with the excellent customer service. Unfortunately I had to change my delivery date a couple of times and nothing was too much for your customer service team!! I have never used this company before but it was recommended by my sibling....now I won't go anywhere else!! A huge thank you from a VERY happy customer x”

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Posted 8 years ago

“Ordered flowers for my daughters birthday, arrived on time and exactly what I ordered, they were beautiful flowers, thank you so much, as my daughter lives a long way from me this was very important to me, well done.”

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Posted 8 years ago

“Perfect timing on delivery and arrived in excellent condition”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews