Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers, great prices and speedy delivery - I'd use this company again.”

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Posted 8 years ago

“The variety of flowers and arrangements available, the ease of ordering, the accuracy and speed of delivery, and the quality of the blooms on arrival all came together to provide a truly memorable anniversary gift. Thank you.”

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Posted 8 years ago

“The plant arrived in a bedraggled state. Half of one side seemed to be nearly dead. Also I couldn't use the discount code on checkout. It is supposed to be refunded after delivery was made but hasn't been so far. I have used Serenata before and always been very satisfied indeed - but not this time . Very disappointing.”

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Posted 8 years ago

“The orchid was dekivered on the requested day, and the recipients are delighted with it, thank you”

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Posted 8 years ago

“Ordering easy , delivery very good , quality of flowers not good with some dying after first day .”

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Posted 8 years ago

“Great value, great service. Would definitely use again!”

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Posted 8 years ago

“This was the first time I have ordered flowers from Serenata and the product they delivered was Excellent and really but me back in the good books, I will definitely be using Serenata again”

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Posted 8 years ago

“Flowers arrived ok. Caused major upset as addressed to the wrong recipient (deceased) despite the order saying otherwise. Had a vague apology blaming everyone but themselves. Won't use again. Still waiting for a refund to compensate.”

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Posted 8 years ago

“not value, extras added to order. more to come”

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Posted 8 years ago

“Though I haven't actually seen the Flowers the recipient was very pleased. The whole service was efficient and good value Thank you”

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Posted 8 years ago

“Easy to order online and the recipient has reported back and said how lovely the flowers were and how happy they made her at a sad time in her life.”

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Posted 8 years ago

“Positives: I understand the flowers were beautiful so very happy about that. I think they are reasonably priced and the website is good and easy to use. Negatives: They didn't arrive on the specified day (a birthday) as the recipient was out. I had left an instruction to leave them in the porch so this was really disappointing. Very frustrating then not to be able to call and speak to someone at Serenata. Sometimes you do need a phone number to call.”

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Posted 8 years ago

“Lovely flowers beautifully presented”

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Posted 8 years ago

“Flowers were fine but the vase arrived smashed and their customer service won't replace it. They did offer a refund, but their policy is not to offer a replacement when things are broken. So now I have to order again from someone else. Very dissatisfied overall.”

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Posted 8 years ago

“Excellent service! Great communication! Beautiful flowers!”

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Posted 8 years ago

“Brilliant! Girlfriend was delighted”

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Posted 8 years ago

“I ordered from here because no one else could offer me next day delivery at the short notice I needed. They came up trumps and will definitely be using again I. The future should I need too.”

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Posted 8 years ago

“Awful condition sent pictures over told they are fine . But they are brown and dead in 2 days will never waste my hard earned cash with this company again”

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Posted 8 years ago

“Flowers were delivered promptly the next day from ordering. Two sets to the same address. Came in boxes which made for a better surprise when opening. Both apparently lovely. Very easy to order and plenty of choice. Would highly recommend.”