Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent the flowers to a friend ,and they were very pleased with them and they cheered her up”

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Posted 7 years ago

“Great service and choice”

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Posted 7 years ago

“Beautiful flowers delivered day after ordering, very easy transaction would definitely use again. Thank you!”

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Posted 7 years ago

“Efficient and easy website to use! Very informative about the delivery and beautiful flowers!”

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Posted 7 years ago

“Easy to order, plenty of choice and delivered on time. What more could you want.”

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Posted 7 years ago

“Brilliant service. You made our daughter very happy. Many Thanks Robert and Mary”

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Posted 7 years ago

“Great prices, lovely flowers and good delivery/communication. Thank you!”

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Posted 7 years ago

“Excellent service. Punctual delivery. Was kept updated at all times via email. Fantastic value. Will be using Serenata again”

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Posted 7 years ago

“I have not seen the flowers but the recipient said they were lovely . Easy website to use .”

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Posted 7 years ago

“I was very impressed with the service from Serenata Flowers considering it was all done online. I order a birthday bouquet for my grandmothers 90th birthday. As soon as received then Grandma called me to say how pleased and how beautiful the flowers were. Thank you so much for making my grandmother happy. I would definitely use this company again.”

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Posted 7 years ago

“This is the second time I have used Serenata and both time the delivery has been perfect and the flowers have been great fully received”

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Posted 7 years ago

“The flowers were for a relative & I was there when they were delelivered. The look on her face was all I needed to know Id made a good decision to send the flowers.”

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Posted 7 years ago

“Delivery was on time, website is very user friendly. However the bunch of flowers was quite disappointing and did not really look like the picture on the website.”

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Posted 7 years ago

“My friend was very pleased with them. Thank you”

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Posted 7 years ago

“It wasn’t for me, it was for my aunt. She loved them.”

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Posted 7 years ago

“fast delivery easy to use website flowers were beautiful many thanks”

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Posted 7 years ago

“Easy to use website - sent Spring Chicken bouquet to friend who was ill and she said the flowers were lovely and made her day. Thank you.”

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Posted 7 years ago

“Excellent value and immediate response to a query”

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Posted 7 years ago

“Excellent service my friend was super happy with her birthday flowers and I really enjoyed the funny updates on the journey my flowers were making :)”

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Posted 7 years ago

“I was advised by the recipient that the box containing the flowers arrived damaged and, as a result, they had to make some 'repairs" to the wreath to be acceptable -- particularly unfortunate as these were for a funeral”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews