Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,353 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service!!! Thanks”

Helpful Report

Posted 7 years ago

“I ordered the B&M Ixon IQ Premium light with rechargeable batteries and charger from you. So far, the batteries will not accept a charge. I am trying to figure out if the problem is with the charger, the batteries, or the light. I'll let you know what I find out and how we can resolve this issue.”

Helpful Report

Posted 7 years ago

“I ordered a MTB tyre from Bicycle Hero. It arrived in good condition and it was the correct product that I ordered. The only downside was that the order took 30 days to arrive to Australia from Korea, when the website indicates 10-14 days delivery. Bicycle Hero customer support responded within 24 hours when I emailed them to ask why it was taking so long. Overall it was a good service, but slower shipping than promised. If they improve dispatch efficiency then I would give 5 stars instead of 4. Thank-you.”

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Posted 7 years ago

“Delivery arrived OK.”

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Posted 7 years ago

“Good price and prompt delivery!”

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Posted 7 years ago

“Good service. Arrived as expected, thank you.”

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Posted 7 years ago

“Speedy delivery and the only place in the world I could source this product. Very chuffed to have it for my new bike.”

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Posted 7 years ago

“Super. I LIKE IT.”

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Posted 7 years ago

“Ordered some framelocks, and these were sent timely and in good order.”

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Posted 7 years ago

“My order had an estimated delivery time of 7-14 days. It showed up on day 15. That is not great but not terrible (considering it comes from Korea). The age of amazon has spoiled us so just be patient when ordering from this site.”

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Posted 7 years ago

“I did not receive all items that were ordered and customer service has been slow to respond. So far..buyer beware.”

Helpful Report

Posted 7 years ago

“Looking for a very special detail for my bike I could only find it at Sewoong in the whole www. Price was quite high, but delivery (across half world to Germany) and quality of the product (made in Germany) were excellent. Golo”

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Posted 7 years ago

“The part I ordered arrived in good condition and was an exact replacement. Thank You.”

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Posted 7 years ago

“Pedido recibido.”

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Posted 7 years ago

“I have a light that will not work and no one seems willing to reply back. I'm thinking of going to my credit card company for a solution. Very disappointed.”

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Posted 7 years ago

“all good price, good quality of product fast delivery .thx”

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Posted 7 years ago

“It took to long!!”

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Posted 7 years ago

“The bike chain I ordered is just what I wanted and I'm very much more confident about parking my new bike. It was a bit slow in coming and I had to struggle with a D-lock which made me all the more happy when the chain came.”

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Posted 7 years ago

“Great price, shipped immediately, and international delivery didn't take too long.”

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Posted 7 years ago

“The delivery time stated was within 2 weeks. It’s now been more than 4 weeks and I don’t have my item. I’m concerned it’s a scam. The customer support is terrible. They give me a tracking number for an obscure website that actually gives me no option to see where the parcel is or how long it will take to get to me (it only tells me it’s in-transit). They also blame their Asian partner who apparently is responsible for sending my product to Australia and they think that’s an acceptable excuse (the Asian partners clearly speak poor English, refuse to understand that I’m not a male and don’t answer my direct questions). I’ve asked for a refund and get no reply. Looks like my only option is to claim back through my credit card provider”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.7 based on 1,353 reviews