Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,383 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

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3.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

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Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company or website is somewhat disorganised. I ordered and paid for a Deuter Exp 16 Air backpack (site did state only a few in-stock) A$180. Shipment was delayed with status showing processing for 3 weeks, no tracking update, no communication re delay. When I sent a message I did receive a prompt and brief reply apologising, shipment issues quoted, refund being processed with matter/order closed and deleted. More than one week later I did receive a full refund. It was processed a few days after my query but due to banking system delays took over a week to finally hit my account. Based on feedback I have viewed this company is improving. Hence 3 stars for effort. Keep up the good work and remember good communication is vital in sales.”

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Posted 3 years ago

“Thank you for providing me with a nice new pair of pedals,the second set I have bought from you direct.All good,cheers.”

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Posted 3 years ago

“Well packaged item and updated on delivery”

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Posted 3 years ago

“Good service thanks.”

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Posted 3 years ago

“Sent the parcel I ordered very quickly”

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Posted 3 years ago

“Obviously, these items are coming from Korea so they are going to take a while. But the items arrived safely, well packaged, and fit perfectly”

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Posted 3 years ago

“Easy order process, competitive price and great communication throughout the process. Seemed genuinely committed to customer service. Would recommend.”

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Posted 3 years ago

“Great and easy service!”

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Posted 3 years ago

“on shipping on delivery”

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Posted 3 years ago

“Got my brake pads at a great price and they arrived in good time.”

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Posted 3 years ago

“All received, all in order”

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Posted 3 years ago

“Had a problem with delivery but the support was able to help and sort the problem out easily with no issues. The bag itself is great, thanks heaps.”

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Posted 3 years ago

“Item arrived as ordered and within reasonable timelines as site laid out. Item arrived in good parcel and was as advertised.”

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Posted 3 years ago

“Parcel arrived as described, brand new, with original factory part”

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Posted 3 years ago

“It's been 4 months since I placed the order, but I still haven't received the item. It's been 4 months since I placed the order, but I still haven't received the item.”

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Posted 3 years ago

“Receive the unior tool in Australia in 3 weeks was perfect!”

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Posted 3 years ago

“Nice range of supplies at good prices and promptly delivered to the UK.”

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Posted 3 years ago

“Awful customer service and I wish I had read the reviews before ordering. I have connected you 3 times now and had no response on the status of my order which was placed on Feb 16th and "in stock". You have received my money, where is my order? are you a serious business or are you a scam?”

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Posted 3 years ago

Sorry to delay the delivery. Unfortunately the courier cannot update your item location. So we shipped the second package. You already received the new tracking information. It was upgraded to the tracked courier. When it is arrived at UK, Royal Mail will update the next process.

Posted 3 years ago

“Good product, quick service, resonable price. Would use the company again.”

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Posted 3 years ago

“They have some products that are quite good value. The delivery and response is not top of the game, but the products arrived fine if you are not in a hurry. The main issue I have is with the order. Some items are not delivered, without any explanations. I had to approach the helpdesk before being advised that the items are out-of-stock and payment for those itemS will be refunded. And then I had to send reminders and chaser for over a month, before the refund was processed. Once it was processed, the refund was quickly reflected back in my credit card account. Not a good experience from a customer's standpoint. Eventually all was wrapped up, but requires active monitoring, checks and chasers from buyer. Not for those who are not up to it.”

Helpful Report

Posted 3 years ago

Sewoong International is rated 3.6 based on 1,383 reviews