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Sewoong International Reviews

3.7 Rating 1,296 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,296 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

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Sewoong International 5 star review on 23rd February 2021

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Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item - slow delivery- maybe lots in customs for a while.”

Posted 1 year ago

“Great to deal with. Fast international postage. A+++”

Posted 1 year ago

“I just ordered a box of 72 oddly-sized spokes for around $30, for an academic project with limited time and a very limited budget. The spokes in question claimed to be located within their US warehouse, and since I live in the US, I figured the part should have no problem arriving on time. I've read the mixed reviews of some people getting their parts and others not, but being the optimist I am, I decided to trust them because this part was not available anywhere else that fits in my budget. I have been waiting for almost a month and my tracking status is still stuck on "Processing" with a "view order" button that leads to an error. I can't believe these people would try to scam someone out of $30 when that money determines the success of a project and the future of another. I am currently trying to find a way to get my money back and explain the situation to my school, but within that time, if my part actually arrives, I'll gladly post an update. If you are reading this bad review, assume that I still have not gotten my parts and that this website is indeed a SCAM.”

Posted 1 year ago

“Great product delivered promptly and with good communications!”

Posted 1 year ago

“Genuine item. Delivery was a tad slow but have to expect this coming from Korea to UK.”

Posted 1 year ago

“I ordered a pat for my MTB 2 months ago and it has not arrived, I have tried to contact them and have had no response. If I could give them no stars I would. DO NOT PURCHASE FROM THIS COMPANY”

Posted 1 year ago

“Very Happy will definitely buy from them again fully tracked delivery postage very reasonable and and website is very easy to use .”

Posted 1 year ago

“The service provided from Sewoong was first class however and I appreciate it is out of their control but the time from placing the order to delivery was exceptionally long. I did not make contact at her placing the order as I was able to track delivery.”

Posted 1 year ago

“I ordered a kickstand last year that took over 3 months to arrive, USPS had lost the order for a while and there was no way to track it. The company assisted me in retrieving the information from USPS to find my order, and also offered me a full refund. I eventually received the order, so I didn't ask for the refund.”

Posted 2 years ago

“Great selection of products. Quick and easy shipping.”

Posted 2 years ago

“I tried to support my local bike shops and buy this rack adapter locally, but no one had it. Bicycle Hero has it and I received it earlier than I expected. I’m pleased with their service”

Posted 2 years ago

“I’m happy with the whole hassle-free experience with bicyclehero.com. I went for the standard shipping and it only took 10 days to be delivered to me in the UK.”

Posted 2 years ago

“They had available a hard to find part and delivered it with a good tracking system. I believe they have a very professional attitude to customers. Good work.”

Posted 2 years ago

“Smooth order process and delivered as expected”

Posted 2 years ago

“Very pleased with purchase. Kept me informed of delivery times.”

Posted 2 years ago

“Item ordered 25 days ago. Still not to USPS. Contacted customer service 11 days ago and they said it it should be to U.S. within a week. Did not arrive u.S. Contacted them again - no response. i would not buy from them again. Luckily I purchased with credit card and will soon dispute charge.”

Posted 2 years ago

“Package arrived in stated time and All looks good, Very Good international seller. Thank you.”

Posted 2 years ago

“Bicycle part has not arrived yet”

Posted 2 years ago

“Bicycle part has not arrived yet”

Posted 2 years ago

“Moon handlebar bracket fits perfectly to light and bars. Good Quality product”

Posted 2 years ago

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Sewoong International is rated 3.7 based on 1,296 reviews