“I ordered a 71" roller cabinet, £660, quality is average. It arrived late and without warning and when I unpacked it, there were a couple of small dents. The returns process is a nightmare and all risk sits with the customer. I've had a couple of emails from their customer services, all apologises but no real help. 5 weeks later I'm still waiting on them getting in touch.”
“Fan blooming tactics, ordered a top box and toolchest, came next day. Very good quality and great price. Don't know how you do it for the money. Will definitely be buying from you again. Saving up for a 50ltr compressor and will be buying it from SGS thats for sure. We'll done guys.”
“Cabinet stc7200s delivered with damage to door. SGS have made it very difficult to rectify this. I asked they send me a new door and I will return the damaged door in the packaging. Instead they are insisting I ship the entire cabinet back.”
“Brought a chainsaw 2 extra bars and chains starting mechanism broke, rang for replacement, reply was we don’t stock that item anymore wasn’t very helpful didn’t care, wouldn’t buy from them again if they can’t supply spares when item breaks now I have a chainsaw 2 bars and chains but of no use happy to sell to you but when things go wrong they don’t wanna know.”
“I bought a trolly jack less then a year ago the jack doesn’t lift it’s just enough to get wheels of the ground and looks like it’s leaking. SGS have sent me many things like top up the fluid, air purge the jack I have done this and it’s the same... I have contacted them again and there not willing to help or do anything...
Stay clear of there trolly jacks there not worth the money. I would of been better to buy one of Amazon. Very unhappy 😞”
“Heads up guys do not buy from this company!!
I purchased a 3 tonne jack 1 year ago used 20 times and now it’s unable to pick up 5kg!! Terrible company with the worst customer service I have ever come across no guarantee at all SCAMMERS , 4 weeks of lies has tipped me over the edge!!! Do not buy these cheap Chinese products , avoid at all costs!!
#worst company 2021”
“Just a word of warning to anyone looking to order from SGS.
I ordered some axle stands before Christmas and one arrived faulty. I reported the issue the day after delivery and after nearly 3 months they have still not resolved the issue. At every stage I have had to chase the issue as they stop responding and they even sent the wrong replacement parts out.
Now I am left with faulty items and I’ve been told if I want a refund I just need to pay to return the items.
My items were quick to arrive, but the customer service has been nothing short of appalling. Now they have my money they have no interest in sorting out my issue.”
“Never have any stock in, been waiting since December 2020 to order 6 trolley jacks, was told they’d have more in stock jan 2021, it’s nearly February now and still don’t have any. Awful stock levels for a big company, whoever works in the purchasing dept needs sacking.”
“POOR QUALITY / SGS 54" STAINLESS STEEL STCSS5400, BROKEN WELDS and LOWER DRAW SCRAPES WHEN LOADED !!!
I ordered 2 of these cabinets ; SGS 54" STAINLESS STEEL 26 DRAWER TOOL CHEST AND ROLLER CABINET Product Code: STCSS5400 and they arrived fairly swiftly. There was damage to one of the sides and after unpacking them [pointed out to a very helpful delivery driver, he took photos] and after peeling the protective film off [3 hours work min for the 2]. I noticed the lids which are braced internally with a strengthener/book holder were welded. .....Fine but the outer welds on both lids had become detached, a manufacturing fault, these had not been damaged in transit.
So contacted 'C' at SGS and they offered £15 to get it fixed. It would cost at least £150 to get them specialist welded plus polish the tops again after welding and I'll have to take them to the specialist....... they were going to contact me ....NOTHING YET.
Plus watch out if you buy this model the large left bottom drawer scrapes on the lower left side when closing on both units [even if unloaded the gaps are wrong - Fact, Not overloaded either may I add].
I was told I would be contacted within 48 hours - NOTHING YET DESPITE EMAILING THEM AGAIN.
REALLY BAD POST SALE SERVICE, Remembering before I bought them I mentioned the similar ones at Homebase and their salesman 'N' said 'it was like comparing a Mini to a Rolls-Royce, there ones were of far superior quality and they were carefully inspected before they were sent' !!! ..... I think I must have got the Mini version !!
Question - How did they inspect it if they are covered in cardboard [which looked very old with years of dust on it] and the cabinets have a white sticky removable coating, which on peels off.
Answer - It would be absolutely impossible to inspect the cabinets unless they removed all of the packaging.
I am now contacting my Credit Card Company.
I WOULD NEVER USE THIS COMPANY AGAIN for STAINLESS CABINETS, BE WARNED !!
1”
“Return 230260 - you have now had my return for over 6 weeks and yet I'm disappointed as you have still not refunded me. I've spend alot of time on trying to get this resolved.
I have told you on numerous occasions what the parcel looks like, sent proof of return , photos and answered your repeated questions over and over again. You have made promises to escalate to management and contact me and you constantly fail. This is most disappointing and not acceptable.
I look forward to hearing from you and receiving a full refund for goods we have returned and you appear to have lost.”
“Excellent product descriptions with excellent customer support , product delivery and good quality / Excellent quality within a very competitive price bracket.”
“bought set 4 wheel dollies was advised by the member of their staff that they would do the job soon as I put put on to the vehicle which is the Range Rover Evoque the one dollie collapsed on the one corner spoke to lady at their office straight away came back to me me and said the car was too heavy for these dollies as I explained in writing at the members are staff when putting the order in said it would do the job since this I have put another dolly under the same wheel and that one is ok promise to come back to me me as this was given to their manager but still today twitch is over a week ago go have not returned an email at all very disappointed not asking for refund but was hoping they would give me a new dolly as I believe this was a faulty item”
“Ordered online. Item dispatched without notifying me. Then put in the bin by the courier without my knowledge or agreement. No after delivery update.
SGS and DHL refuse responsibility for missing/ abandoned parcel.
Shame.
I’d rather pay little bit more and have a proper service.”
