“Brought some gas shocks for my campervan they sent the wrong ones out!! was told just to send them back which I did .I was reassured that they would get the correct one sent to me straight away because I was going on holiday.. It took me over a month of emails and and phone calls as no one could answer me where my gas shocks where after 2 months I and no replacement or refund I finally had a woman talk to me like a idiot then she sent me an email refusing me a refund or replacement ..To this day they still have my money and gas shocks absolutely disgusting behaviour from a so-called professional company refusing to send out a refund or my gas shocks .. I'm going to take this to a small claims court if this is not sorted out..they are saying there damage now and can't can't resell them these are the photos that they sent me absolute scammer”
“Brought some gas shocks for my campervan they sent the wrong ones out!! was told just to send them back which I did .I was reassured that they would get the correct one sent to me straight away because I was going on holiday.. It took me over a month of emails and and phone calls as no one could answer me where my gas shocks where after 2 months I and no replacement or refund I finally had a woman talk to me like a idiot then she sent me an email refusing me a refund or replacement ..To this day they still have my money and gas shocks absolutely disgusting behaviour from a so-called professional company refusing to send out a refund or my gas shocks .. I'm going to take this to a small claims court if this is not sorted out..”
“***** YOU HAVE BEEN WARNED, READ ALL*****
ON 12th August 2020 i purchased an air conditioning unit and it was delivered the next day, so far so good, that same evening i unpacked the item plugged it in and within a very short time the unit was turning its self on and off, and also seemed quite noisey.
With the above happening i immediately removed the faulty item and repackaged it back up for a return to them. I then emailed the company and informed them of the problem and said i wanted to return the faulty item and need a returns label as the item is faulty the return costs are down to the supplier. (I attached an image of the item repackaged up in this email)
I then get an email from sgs engineering asking me to send them a video of this item showing the fault.
I emailed them back saying the item is already repackaged up and as the item is faulty i or anyone else would not be plugging the item back in for a video, as it could cause injury or death to the person plugging it in, or could cause damage to my property, and asked again for a returns label as i wish to return this faulty item for a full refund.
After sending the above email i then decided to put a PayPal claim in as at this early stage i was all ready having problems getting a returns label.
Sgs engineering did not reply at all to the PayPal claim until the very last day they had to respond, and this contact was made by them to me by direct email (not through PayPal) saying they would have a courier collect the item at a convenient time and said they would collect it Monday 31st August 2020.
The above date was not convenient so i emailed asking for another date and also a returns label to be attached to the package, the response i got was you dont need a label, so i emailed again saying the package needs to be tracked, so it needs a label with a barcode, the return email from sgs engineering said, no you do not need a label.
At this point i then asked for a copy of the confirmation for the collection of the package which was now being collected on 1st September 2020, which they sent me by email.
On Tuesday 1st september 2020 the courier arrived to collect the package but unfortunately he could not take it as it had no label on the package.
I then emailed sgs engineering and they said a courier would collect it on Wednesday 2and September 2020, and guess what THEY DID collect it that day they arrived and atatched the label they bought with them and then scanned the barcode on to there system.
(I took photos of the label and the package as it was loaded onto the van)
Sgs engineering signed for the return package on Friday 4th September 2020.
I heard nothing from them until i contacted PayPal by telephone to ask what was happening as I've not yet had any outcome of my PayPal claim, they at PayPal sent me a link to send in further information showing the tracking number of the package, which i sent to them immediately.
I then finally receive an email from sgs engineering on the 23rd September 2020 saying a refund will be in your account with in the next 5 to 7 working days.
The PayPal claim was finally settled in my favour on the 29th September 2020 for the full amount of £298.00.
I would never ever ever recommend this company to anyone at all they have been a total nightmare and not helpful in any shape or form when the problem arose, I had to wait 48 days or 1 month 17 days to get my money back and also reported them to there local trading standards.
Basically it's companies like this why i always use PayPal to pay, that way if you have any problems you put a PayPal claim in straight away, dont be fooled by them, put a PayPal claim in straight away.”
“USE THIS COMPANY AT YOUR OWN PERIL!
You will notice from the low star reviews that a lot of them show that this company will not settle any complaints amicably and that they are very evasive and unhelpful. They make every excuse they can to avoid their responsibilities for poor goods.
I purchased a 50 litre compressor in 2019 and soon found that the inside of the tank was not treated and rusty water was emptied out after each use. Despite sending photographs to the company and asking for it to be replaced under guarantee, the company still has not made any comments other than saying that the inside of their tanks are treated against rust. Since this company seems to use cheap Chinese goods which are not durable I can only assume that they are only interested in selling cheap imports and pocketing my money.
The second issue is when I wanted to buy a SGS Mini Inline Filter & Water Trap; I telephoned (the call was recorded by me) SGS Engineering Co UK to ask them what the correct couplers should be and I was given the part code numbers and I immediately made an online order. The parts arrived quickly and without any instructions but because the parts were recommended by SGS Engineering Co UK to fit the male & female end connectors of the inline filter/water trap they could not be put on the wrongly. After a few days of using the inline filter/water trap with my SGS compressor to spray a classic car I noticed the spray pattern was not right so got a friend who is a sprayer to have a look. His finding was that SGS Engineering Co UK had recommended and supplied the WRONG couplers for the inline filter/water trap and the direction of air flow through the filter/water trap was going the wrong way. I contacted the company by email to explain the situation and ask for compression on the grounds of them giving incorrect information and informing them of the Misrepresentation Act 1967. This was the start of a long dialogue whereby they refused to accept any responsibility and were very evasive, saying "Spraying is a specialist profession. We are not responsible if you have set up the airline incorrectly, or had an issue through operation, on parts ordered in the October of 2019. You ordered the parts (online) and you set up the airline. Moreover, we are not liable for any materials you have bought or monies you have lost." Very interested comments and when I explained it was a SGS Engineering employee who told me the couplers part numbers and I had made the order using that information and it had been set up and used correctly yet they continued to be evasive. I sent them a dated recording of the telephone conversation and copies of the my telephone bill, both which confirmed the call had been made on the date and time to their number yet they said they had no recording of my call! Obviously, they must have conveniently 'lost' their call recording. This shows what sort of company they are.
At no time did they ask the goods to be returned for inspection and despite being given deadlines to try to resolve the matter I realised I was not going to get replacements or my money back after months of trying I decided not to waste any more time on such an evasive and unhelpful company selling poor quality goods and its employees giving incorrect information over the telephone. Do not be misled by any good reviews you read but bear in mind if things go wrong with something you purchase from this company you have no redress so if you buy from this company you do so at your own risk.”
“I ordered some gas struts for my horsebox. Unfortunately they need to be modified to fit. So I sent them back and paid in advance to have this done. Four weeks later they are still promising to send them out in the next couple of days!!!! I call regularly and last time spoke to someone who said they didn’t actually know what they were doing and I couldn’t speak to anyone who did. Lovely but totally incompetent girls in the customer service phone lines!!!! No one answers emails or calls back. The only time they rang me was to ask for payment. Trading standards next step.”
“After purchasing a much more expensive compressor and having nothing but trouble with it, I needed a back up machine quickly. I bought the smaller SGS and it's been a far better machine. It arrived very quickly and I've not even used the bigger one that was repaired and returned months ago.
Brilliant customer relations too. Very happy.”
“Easy to find the exact gas-lifters I needed for my car on their website, they were delivered quickly and the included leaflet made it easy for a novice like me to install.”
“EVEN MORE LIES TOD BY SGS, THEY ARE CLAIMING TO OF NOW REFUNDED ME 10 DAYS LATER WHEN STATED THEY WORK ON A 5-7 DAY REFUND POLICY. WELL SURPRISE SURPRISE!!! NO REFUND JUST MORE LIES FROM THE SCAM ARTISTS BECAUSE NO REFUND HAS BEEN ISSUED, BLATANTLY LIE AFTER LIE IN A SHOCKING DISPLAY OF UNPROFESSIONALISM IN AN ATEMPT TO COVER THIS OVER TO KEEP CUSTOMERS WALKING THROUGH THE DOOR. DONT BE THE NEXT VICTIM TO THESE THIEFS!!
SGS - YOU WILL BE HEARING FROM TRADING STANDARD SHORTLY, & I WILL SEE YOU IN THE SMALL CLAIMS COURT TO BE REFUNDED AS PER YOUR TERMS AND CONDITIONS OF SALE THAT YOU FAIL TO ADHERE TO NOT JUST IN THIS CASE AS THERE ARE MULTIPLE GOOGLE REVIEWS & TRUST PILOT SHOWING THIS TO BE COMMON PRACTISE.
OBVIOUSLY NOW YOUR MADE TO WEAR A FACE MASK DURING THE CURRENT COVID-19 SITUATION YOU THINK YOU CAN ACT LIKE DICK TURPIN.
I HAVE OFFERED YOU ON MULTIPLE OCCASIONS TO ENTER INTO A CONVERSION TO RESOLVE THIS SITUATION BUT INSTEAD YOUR UPPER MANAGEMENT PUT THE PHONE DOWN ON ME AS YOU KNOW YOU ARE WORKING WELL OUTSIDE YOUR CURRENT POLICY & PROCEDURE.
I LOOK FORWARD TO THIS MATTER BEING RESOLVED, I PERSONALLY DO NOT MIND IF YOU WISH TO CALL ME WITH A RESOLUTION OR EMAIL ME, AS EITHER WAY”
“After failing to deliver my trolly jack I asked for a refund which I am told will take up to 7 working days once it has been authorized by a manager.
This company is quick to take your money but when they mess up are reluctant to give it back.
I paid though PayPal which takes no time to clear
They come across as a professional outfit but they are far from that when it comes to dealing with refunds
I will be taking this matter up with trading standards”
“WHAT A SHAMBLES OF A COMPANY !!
Refund agreed for non receipt of goods, email stating 5 - 7 days for cleared funds to hit my account, day 8 no refund called Abigail Hughes who apologised on behalf of SGS whist informing me that I would receive the cleared fund by 5pm - Yet again SGS failed to forefill there agreement.
Day 9 - again called to check what is going on and why such a simple process is taking longer than the time scale that they had told me, got put through to a jumped up arrogant manager who told me that he has now decided that he won’t be giving me the refund clearly agreed via email and that he thinks that it’s ok for customers to pay for goods that they never receive.
SORRY SGS BUT THIS MATTER IS NOT CLOSED AND WILL BE DELT WITH VIA TRADING STANDARDS AND THROUGH THE SMALL CLAIMS COURT.
DO NOT THROW YOUR MONEY AWAY PURCHASING GOODS VIA THIS COMPANY AS YOU WILL BE SCAMMED OUT OUT OF YOUR HARD EARNED CASH.
PLEASE CHECK OUT THERE REVIEWS ON GOOGLE WHICH CLEARLY SHOWS THAT THIS HAS HAPPERNED TO MULTIPLE CUSTOMERS, WHO HAVE BEEN LEFT IN A SIMILAR SITUATION WHICH I HOPE YOU DONT END UP BEEN VICTIM OF.”
“Took 1 week to despatch my order. When I complained to Sales, Nick tried to talk over me, which made my complaining more vigorous... While on hold, listened to their advert over and over again... absolutely APPALLING!!”
“Purchased two Milwaukee cordless tools from this terrible company two months ago and paid for a Saturday delivery as I work away all week. I am told they were delivered (on a Thursday) and I have been sent a picture of two boxes outside a random door with no house number on. They now say the “management team” are refusing to refund my money. AVOID THESE PEOPLE LIKE THE PLAGUE ABSOLUTELY DISGUSTED. I am now applying for a CCJ via the small claims procedure”
“I am over 75 years old and I have been buying online for many years and never come across such a terrible company as SGS-Engineering for there customer services manager. Yes many 5 star mainly for fast next day delivery, but when things go wrong, they do not deserve even 1 star. I am not rich and only on a state pension but after meeting a very poor family on holiday a few years ago I wanted to purchase a petrol strimmer for him so that he could earn a little money to feed his family. This man who lives overseas and has 4 young children and for so many reasons to list here, cannot find work and struggles to provide for his family like food clothing and even shelter. He could make a small income if he had a strimmer by cutting local peoples rough grass and shrubbery as he did once work as a gardener. I ordered a petrol strimmer from SGS and booked the shipping through a shipping company. I wanted to send it as it was delivered to me from SGS already boxed up. On delivery the driver from DHL pulled up at my front gates and left the box outside . I saw him from down my garden but he drove off before I could collect the box. I went to pick up the box but noticed it was very damaged and split open and when lifted the parts were hanging out. The strimmer parts were all over the place inside the box as though it had been thrown around or had been a returned item that someone had previously sent back. I contacted SGS straight away as in there terms and conditions it states that if the packaging is damaged you are to refuse to accept it. This was not an option owing to the currant distancing and did not get the chance to speak to the driver. I phoned SGS customer services and told them I wanted a replacement sent out as I wanted to ship it to another country and that I had booked and paid a shipping company to send it. I told them I could not send it as the box was broken and there was a strong chance that the strimmer could be faulty or parts missing because of the condition I received it in. I was asked to send photos to them which I did straight away and told them I could not send it all the way to another country only to find it was damaged. I received a reply from the manager telling me that it looked like it was only the box broken and everything inside looked OK and told me to tape it up and send it and he hopes my friend likes his gift. My wife and I were really shocked at his reply so we phoned him and had a heated conversation trying to get him to understand how risky it was to send this as it was, but he would not agree to exchange it. He eventually agreed for me to return it for a refund but I had to pay £23 for the return which he will not refund me. I have not had such appalling service from anyone else in all the years of buying online and we had wait a while and to phone a couple of times to get my refund. We are very upset about this and we have to order one from elsewhere and re-book another shipping date. I would never recommend such an appalling company as SGS-Engineering.”
“Absolute joke of a company!!! Compressor went down after less than a month of very light use. Been trying to get fixed for nearly 2month and there after sales is non existent and when you do get through there full of empty promises.”
