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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,117
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Shackleton Reviews

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Craig Yeaman
Verified Buyer
“I recently purchased a Pilot All-Conditions Parka from Shackleton and I have to say it is fabulous. This coat keeps you very warm so there is no need to wear anything other than a polo shirt or light jumper under it. I went for a large but in hindsight I could probably have gone for a medium (I’m 6ft and 40” chest). Jamie provided superb customer service when I was looking for help before purchasing. My only (very small) complaint is 2 of the ties which are attached to the zips have fallen off already. I will definitely be purchasing again from Shackleton. Keep up the good work!”
Helpful Report
Posted 4 years ago
Paul Smith
Verified Buyer
“Fantastic quality clothing and now building great ethical credentials as well.”
Helpful Report
Posted 4 years ago
Pierre Andersson
Verified Buyer
“Great online service in COVID-times. Shop in Chelsea clean and spacious. Helpful staff.”
Helpful Report
Posted 4 years ago
Robin Hamblett
Verified Buyer
“To the Shackleton team: I'm super pleased with my light weight parka. The construction is superb quality and it's so warm, almost like someone turned the heat up. Thanks”
Helpful Report
Posted 4 years ago
Gabriel Assinder
Verified Buyer
“The “escape” jacket I bought is in my opinion second to none. I have had many over the years from mountain wearhouse to Canada goose and arcteryx. The warmth and design of the jacket is simple and extremely effective. I do not have a single fault with it. The postage was a little slow but I got a email explains that this would be the case due the the global pandemic. The nice personal touch of a hand written thank you was the icing on the cake. 100% worth the money. You will not be disappointed.”
Helpful Report
Posted 4 years ago
MARK PEACHEY
Verified Buyer
“Shackleton Is a brand I trust and will be making more purchases. The team are knowledgeable and provide fantastic customer service.”
Helpful Report
Posted 4 years ago
Robert Lee
Verified Buyer
“I recently purchased the Expedition jacket, which is fantastic and arrived just in time for the cold snap. It’s super light and warm, and a great material/fabric. There is good attention to detail - pockets are well thought out; the fleece lining on the collar is neat and makes a difference (cosy against the face in the wind). The hood is very warm, the cuffs wrap neatly around the wrist to keep out the cold. The fit is great - comfortable and non-restrictive for movement.”
Helpful Report
Posted 4 years ago
Daniel Fletcher
Verified Buyer
“My first order with Shackleton but it won't be my last! Special thanks to Jamie for making the buying experience a pleasant one!”
Helpful Report
Posted 4 years ago
Andrew Smith
Verified Buyer
“I was super impressed with the customer service received from the Shackleton team. Speedy responses to my questions and first class customer service with what they provided. All over the Christmas period also. Special thanks to Jamie here! Jacket turned up very quickly and I can verify that it truly works. I'm currently working in an area that regularly reaches -15C and the coat stands up to this perfectly. I would for sure buy again from Shackleton. I have already recommended the brand to colleagues.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“A high quality brand that stays true to its heritage while embracing innovation.”
Helpful Report
Posted 4 years ago
Adrian Chubb
Verified Buyer
“The Stirling Military lambswool sweater is absolutely top-notch; as per the two other items I have purchased from these guys. It's got the right blend of heritage and modern update that is subtle and very unique. The quality is there - as you'd expect from an artisan brand - and the fit is stylish and comfortable. I have to say the customer service has been terrific as I had originally ordered a size too small. The Customer Service response was prompt and made you feel valuable customer. The returns process is extremely easy and the changed item was posted extremely promptly. Would recommend the Shackleton brand to everyone. Keep the great work up guys.”
Helpful Report
Posted 4 years ago
Julie Lenon
Verified Buyer
“Excellent customer service. Beautiful products. Very happy customers.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The Shackleton products are excellent. Bought for someone who tends to prefer pure cashmere and silk - I bought base layers and sweaters that felt robust and luxurious.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent quality clothing and great customer service. Yiu can feel the quality and garments have a very high standard of design. Also great to buy things made in England! Certainly recommended!”
Helpful Report
Posted 4 years ago
Stephen Murray
Verified Buyer
“I was drawn to Shackleton originally because the classic Ernest Shackleton jumper and I thought if I was going to wear one jumper, then that would be the one. But it was another couple of years before I actually bought it, kept coming back to the website and wondering maybe, maybe not. I regret not getting it earlier, and it has had plenty of outings since. As have a few other Shackleton items - the merino Tshirts are great for activity layering and I use the thinner weight jumpers when the weather picks up. I bought a Tom Crean hat for my brother's birthday and as soon as he saw it, he said "Tom Crean".”
Helpful Report
Posted 4 years ago
Ian Meikle
Verified Buyer
“Excellent products, excellent service, cannot find fault just praise!”
Helpful Report
Posted 4 years ago
Yonatan Bunimovitz
Verified Buyer
“Delivery was super fast. The product is amazing much better than i tought”
Helpful Report
Posted 4 years ago
Bas Breimer
Verified Buyer
“Great fit and quality”
Helpful Report
Posted 4 years ago
William Nicholson
Verified Buyer
“Superb British Company I have supported this brand from the start and have many items from their superb parkas, gilets to their excellent knitwear. Quality, craftsmanship and attention to detail coupled with outstanding customer service I cannot fault this brand.”
Helpful Report
Posted 4 years ago
Susan.Ms Forbes
Verified Buyer
“I bought the jersey as a Christmas gift for my son in Scotland. He is beyond delighted with it.”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 865 reviews
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