Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 831 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 16th April 2025

Andrew Harris

Shackleton 5 star review on 15th April 2025

Anonymous

Shackleton 5 star review on 14th April 2025

Robert Joseph Macaulay

Shackleton 5 star review on 17th March 2025

Robert Jiskoot

Shackleton 5 star review on 14th March 2025

Tony Margiotta

Shackleton 5 star review on 27th February 2025

Morgen Oseberg

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great branding, image and first class service.”

Helpful Report

Posted 4 years ago

“Well, I’d looked at knitted winter wear, and I have to say I stumbled upon Shackletons for something significant, warm and comfortable, as well as meaningful and memorable to wear as well as stylish, and cool to be seen in, so I’m not disappointed or sorry that I invested in this jumper that signifies a part of history, as well as something amazingly brilliant, warm and super smooth to be seen in. Thanks again I have plans to invest further!!”

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Posted 4 years ago

“Great products great service”

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Posted 4 years ago

“Difficulties are just things to overcome, after all. But they’re easier to overcome in a Shackleton jacket or jumper or base layer or hat. In a world going to S*#t it’s great to see a new young brand battling through and if you haven’t bought from them yet, why not. The quality of the jackets and knitwear is exemplary I can’t fault it. Top clothes, top customer experience and service. Bring on the next season. The Boss would be proud. Ian W (Yorks & Scotland...where it’s cold)”

Helpful Report

Posted 4 years ago

“After a somewhat delayed delivery to which we were compensated, I have to say that the Pilot All Conditions Parka we purchased is well worth the money, it is extremely well made, looks great and is very practical. My partner has already received many compliments about it. The customer service received from Jamie was exceptional and I have to say I would definitely purchase from this company again and wouldn't hesitate to recommend them either. We were also lucky enough to have an item from their knitwear range, the jumper is soft, warm and very stylish. All in all, we are very satisfied with our purchase - thank you Shackleton!”

Helpful Report

Posted 4 years ago

“Firstly, the quality of the product is second to none. I must admit I have not used it in an extreme location yet! But in sub zero conditions in remote Northumberland it was extremely warm and dry. The fit is excellent, im a 45 inch chest and the large is perfect. The price is a high, but I wanted to purchase a British product that was both unique and high quality, This is it. Packaging was fantastic and the little touches such as the hand written thank-you matter. In summary beautiful product from exciting British brand. Will be buying more items from them.”

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Posted 4 years ago

“Great quality warm and ultralight”

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Posted 4 years ago

“All Londoners And Workers elsewhere would enjoy the produce made by Shackleton. It's excellent.”

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Posted 4 years ago

“I ordered the Escape jacket and hero sweater and they arrived the next day. The Shackleton staff couldn’t have been more helpful. Delighted with the products and service.”

Helpful Report

Posted 4 years ago

“Beautifully made and packaged.”

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Posted 4 years ago

“Great product with great service.Thanks.”

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Posted 4 years ago

“Superb gear and customer service. Everything about it including the packaging screams quality. Money well spent!”

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Posted 4 years ago

“awesome brand!”

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Posted 4 years ago

“Bought a number of items since Shackleton’s start up an happy with them all. Generally bought heavier jumpers; these continue to wear well.”

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Posted 4 years ago

“I ordered a scarf from Shackleton and was impressed with their level of service. They kept me informed every step of the way and delivery was very swift. On opening the delivery box the item was very nicely wrapped and included, along with some interesting printed material about the brand, was a hand written postcard saying that they hoped I enjoyed the product - a really great touch!”

Helpful Report

Posted 4 years ago

“Great quality product, but also a feeling of being part of a ‘family’!”

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Posted 4 years ago

“First order done with Shackleton, I purchased an Endurance Down Parka as a Christmas gift for me father. The ordering and delivery process was first rate, the jacket arrived in Ireland 2 days after the order. The jacket looks fantastic but hasn’t been worn yet. It is great to support a new business pushing the boundaries so much and obviously pushing the quality via the price point. Only gripe is that my size of XXL isn’t available in some of the jackets I was looking at for myself. Well done guys and I will buy a jacket for myself once you get the sizes in.”

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Posted 4 years ago

“I have purchased many garments from Shackleton and have found all of them to be of a high quality. The customer service is excellent and the delivery times are prompt as well.”

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Posted 4 years ago

“My Caird Cashmere sweater in gray is the coolest sweater I have ever bought, refined, casual and with refined details on the sleeves, elbows and shoulders, nice soft and warm, yes my wife will constantly touch my sweater and send me loving looks to me when I wear it. A black version would also be cool and so for a pair of blavk jeans and chelsea boots. Best wishes Vitus”

Helpful Report

Posted 4 years ago

“The Henry Jacket is absolutely amazing ! I live here in the midwest and its kind of windy ang cold at this time of the year ! Its very warm and light ! Amazing ! Great ! I hope you can produce more of this !”

Helpful Report

Posted 4 years ago

Shackleton is rated 4.8 based on 831 reviews