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Shackleton Reviews

4.8 Rating 865 Reviews
94 %
of reviewers recommend Shackleton
Company Reviews Product Reviews
1,117
 Metrics
4.8
Based on 865 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
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Neil Cook
Verified Buyer
“Excellent clothing, beautiful designs, quality traditional materials.”
Helpful Report
Posted 4 years ago
Matthew Jennison
Verified Buyer
“Easy to order, quick delivery, great quality lambswool sweaters. Love wearing my Shackleton’s.”
Helpful Report
Posted 4 years ago
John Moulton
Verified Buyer
“First class service and product. Sizing spot on fits perfectly.”
Helpful Report
Posted 4 years ago
David Anderson
Verified Buyer
“I found Shackleton very responsive and helpful. Would definitely deal with them again and recommend their service and products”
Helpful Report
Posted 4 years ago
GAVIN W CULLEN
Verified Buyer
“After purchasing the first Shackleton (Endurance), I was so impressed with the quality and features, I had to get the Escape and the Pilot — all for different purposes. My favourite is the Escape, not only because of the colour (orange), but it is incredibly warm and toasty. Practicality and features were the driving factors, but also great style. I have owned many different makers of down parkas, and Shackleton is among the very best.”
Helpful Report
Posted 4 years ago
Trevor Burndred
Verified Buyer
“Always impressed with the service and quality of the Shackleton brand .”
Helpful Report
Posted 4 years ago
Carl Pullein
Verified Buyer
“This is an absolutely amazing coat! Light, non-restrictive for movement and yet incredibly warm. I've already tested it in -12 degrees C and felt warm and protected from the elements.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great quality.”
Helpful Report
Posted 4 years ago
Nick Saari
Verified Buyer
“Huge fan of the Shackleton brand. My dad used to tell me of the legend of Shackleton and gifted me an old bottle of his whiskey on my grad day, along with the merino base layer from you guys! Very breathable, comfortable, good stretch. Only thing is my old navy merino gained a couple holes in it over time. Had to retire that one:( Other then that, I believe you guys can make some great Henley s with the material you work with. Hope this helps!”
Helpful Report
Posted 4 years ago
Dan Hockey
Verified Buyer
“Excellent apparel 👌🏻”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Jamie is amazing Thanks for everything”
Shackleton 5 star review on 21st December 2020
Helpful Report
Posted 4 years ago
Mike Britton
Verified Buyer
“Great branding, image and first class service.”
Helpful Report
Posted 4 years ago
Michael Flynn
Verified Buyer
“Well, I’d looked at knitted winter wear, and I have to say I stumbled upon Shackletons for something significant, warm and comfortable, as well as meaningful and memorable to wear as well as stylish, and cool to be seen in, so I’m not disappointed or sorry that I invested in this jumper that signifies a part of history, as well as something amazingly brilliant, warm and super smooth to be seen in. Thanks again I have plans to invest further!!”
Helpful Report
Posted 4 years ago
Peter Mahood
Verified Buyer
“Great products great service”
Helpful Report
Posted 4 years ago
Ian Winterbottom
Verified Buyer
“Difficulties are just things to overcome, after all. But they’re easier to overcome in a Shackleton jacket or jumper or base layer or hat. In a world going to S*#t it’s great to see a new young brand battling through and if you haven’t bought from them yet, why not. The quality of the jackets and knitwear is exemplary I can’t fault it. Top clothes, top customer experience and service. Bring on the next season. The Boss would be proud. Ian W (Yorks & Scotland...where it’s cold)”
Helpful Report
Posted 4 years ago
Philippa Zarafonitis
Verified Buyer
“After a somewhat delayed delivery to which we were compensated, I have to say that the Pilot All Conditions Parka we purchased is well worth the money, it is extremely well made, looks great and is very practical. My partner has already received many compliments about it. The customer service received from Jamie was exceptional and I have to say I would definitely purchase from this company again and wouldn't hesitate to recommend them either. We were also lucky enough to have an item from their knitwear range, the jumper is soft, warm and very stylish. All in all, we are very satisfied with our purchase - thank you Shackleton!”
Helpful Report
Posted 4 years ago
Jonathan Simpson
Verified Buyer
“Firstly, the quality of the product is second to none. I must admit I have not used it in an extreme location yet! But in sub zero conditions in remote Northumberland it was extremely warm and dry. The fit is excellent, im a 45 inch chest and the large is perfect. The price is a high, but I wanted to purchase a British product that was both unique and high quality, This is it. Packaging was fantastic and the little touches such as the hand written thank-you matter. In summary beautiful product from exciting British brand. Will be buying more items from them.”
Helpful Report
Posted 4 years ago
Adam Lloyd
Verified Buyer
“Great quality warm and ultralight”
Helpful Report
Posted 4 years ago
John Tierney
Verified Buyer
“All Londoners And Workers elsewhere would enjoy the produce made by Shackleton. It's excellent.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered the Escape jacket and hero sweater and they arrived the next day. The Shackleton staff couldn’t have been more helpful. Delighted with the products and service.”
Helpful Report
Posted 4 years ago
Shackleton is rated 4.8 based on 865 reviews
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