Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a pair of slippers through ebay but have never received the slippers and the seller and ebay don't give a dam. but I do and so will every body I can tell about it such a sham on ebay the slippers looked great but you cant wear pictures.”

Helpful Report

Posted 8 years ago

“Bought a pair of slippers for £20 from Shuperb and they had disintegrated after two days of light use. Emailed twice for a return with no response after over 10 days. Terrible product and even worse service. Avoid at all costs!!”

Helpful Report

Posted 8 years ago

“Shocking experience! I ordered brown suede leather shoes but I was sent brown leather shoes. I sent an email to customer service to complain but I was ignored.”

Helpful Report

Posted 8 years ago

“To start I received the wrong boots which I had orderd, poor communications, several days to resolve, avoid buying anything from this company would be me advice. !!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“I've bought 2 navy desert boots for my sons. Arrived very quickly, my 11 yrs old wears it every day now with his red corduroys/blue jeans..it looks fab, very preppy, he says very comfy to walk in..Thank goodness for that because the returns are a nightmare with this company.. my other sons boots were a very narrow cut, he is 15 and he's growing all the time, but particularly these boots were too tight and narrow cut, straight away asked for an exchange. Emailed, rang, 10 days later I'm still trying to return/exchange the boots, today 2ndJan, still trying!. Lost for words.. Mrs Cameron”

Helpful Report

Posted 8 years ago

“Having to revise an initially good review submitted 2 weeks after purchase, due to the total erosion of both heels, irreparable loss of coating to the toes resulting in no water/rain resistance and shredding / breaking of both laces after daily schoolwear for just 3 weeks. They didn't even last a half-term.”

Helpful Report

Posted 8 years ago

“had to return the slippers as they were so uncomfortable and had hard edges”

Helpful Report

Posted 8 years ago

“Insole in one slipper was too short and blob of glue visible to inside back of same slipper which was still tacky. Had to send back as were Christmas present. Not very good first impression. Will not be buying from Shuperb again”

Helpful Report

Posted 8 years ago

“I have thrown them away. They did not stay on my feet. Poor design at the back of the heel.”

Helpful Report

Posted 8 years ago

“Shoes sizes completely wrong. There 8 is the equivalent of 10.5!”

Helpful Report

Posted 8 years ago

“purchased two pairs off shoes 14 months ago they are now apsolutely useless unwearable sent your company photos not interested at £129 a pair thought they would be good quality but they are rubbish as explained to one of your colleages I purchase a pair of shoes in spain 25 years ago and they are in better condition and I am still wearing them”

Helpful Report

Posted 8 years ago

“Damaged goods. Poor customer service. Slow response.”

Helpful Report

Posted 8 years ago

“Still not received shoes , went missing apparently, tracking number did not work , no reply to emails , only got response when I phoned , then promised to get back that day , did not, another phone call , different person who said they would look into it , then an email saying 1 pair of shoes were not in stock would I like a refund and the 1 remaining pair sent , I emailed yes, got no answer , phoned the following day to see what was happening and they said oh yes got your email we will do that then ! Next day another email to say the unavailable pair should be in stock within 7 days did I want to wait until then and get both pairs as I've waited since around the 15th Nov I said yes , still waiting .”

Helpful Report

Posted 8 years ago

“Placed order for some boots Nov 17th. Never received a dispatch email so on Nov 23rd chased my order. 2 days later I got a reply saying that they don't have my size, but they have the next size up if I'd like to try those. So I replied same day to say yes please. Then 6 days later, today, they decide they don't have that size either. Absolutely pathetic. Let's see how long my refund takes now eh. ????”

Helpful Report

Posted 8 years ago

“Terrible TERRIBLE company. Bought some dunlop mules from this company through eBay and paid in full. Shuperb told ebay that they had shipped the item. 3 days later Shuperb emailed my personal email asking for an additional $18AUS postsge even though I had already paid everything required of me through eBay. I have requested a refund as they wont ship the item without the addiotional postage fee and they have ignored my request. It's currently in ebays hands. AVOID AT ALL COST BUYING FROM THIS COMPANY!”

Helpful Report

Posted 8 years ago

“Ordered a pair of boots via their ebay page. They were apparently delivered but I never received them. Contacted Superb to ask advice, very rude customer service didn't want to know as they said Royal Mail had delivered the item. Royal Mail don't want to know either so I am left £60 out of pocket and don't have any boots. Nobody wants to help and I feel very upset and frustrated. I work in retail and would never dream of treating a customer like this, especially a new one.”

Helpful Report

Posted 8 years ago

“Failed to receive the same order twice. Still waiting”

Helpful Report

Posted 8 years ago

Dear Damien, We are very sorry about this situation you're in our customer service team are looking into this issue currently and will be making some prompt actions.

Posted 8 years ago

“Placed order on Sunday but received no despatch email. Called Wednesday (today)and told that they did not have the item so would issue a refund (another 48 hrs). How can they get away with taking money when they don't have the item. Apology just not good enough and very disappointing for my Daughters birthday on Friday”

Helpful Report

Posted 8 years ago

“You asking me to review the service before I've received the order which is over 3 weeks late? Please get the in touch”

Helpful Report

Posted 8 years ago

Dear Shopper, We are very sorry for the situation you are in, please give us a call our customer service team will be more than happy to help.

Posted 8 years ago

“Marked as dispatched with tracking number. When asked why not received told out off stock and offered a cheaper boot for same price...scammer alert company!!!”

Helpful Report

Posted 8 years ago

Dear Daniel, We are very sorry for this unfortunate circumstance you have faced, if you would like to give us a call I'm sure one of our customer service team members will be more than happy to help.

Posted 8 years ago

Shuperb is rated 4.7 based on 17,700 reviews