smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Egypt was great, Smartours ruiened it. After flying to Egypt they allowed us only 3 hours of sleep in 72 hours as they required a 12:00 AM wake up call for the next day. Several people got sick and could not attend planned activities. There was also no reliable schedule they could be used to plan our free time. We also had two days that without any activiites or reliable agenda in Luxor. This was a very experienced group of travelers. Several people had traveled numerous times with SmarTours. They all agreed that SmarTours quality had deteriorated and would not use them again.”

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Posted 6 years ago

“Adele on the Safari portion was fantastic.... Although we enjoyed both segments, Both hotels were comfortable, Would have enjoyed a few extra days in Capetown.. We thoroughly enjoyed the side tours. to The Cape of Good Hope and Langa Township.. The trip the Robin Island was memorable...”

smarTours 5 star review on 30th October 2018

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Posted 6 years ago

“I sent a long e-mail review of my trip to Ritu.”

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Posted 6 years ago

“Everything and everyone was really great! Suggestions...provide masks for people who get sick while travelling so no one else gets sick!!!!”

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Posted 6 years ago

“I enjoyed the trip. I would like to make plans for the next trip. Maybe to Africa next time.”

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Posted 6 years ago

“I enjoyed the guide, I enjoyed the members of the group and I loved seeing Egypt ... had been on my bucket list for a long time. I had a trip scheduled about 11 years ago and had to bail out because of health issues then I was just about to reschedule and the revolution broke out so have been watching for a chance ever since!”

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Posted 6 years ago

“Excellent tour guide/manager. Engaging and very knowledgeable about the region and it’s history. Made the trip far better for his presence. Excellent driver as well. Would absolutely consider Smartours again because of this first experience.”

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Posted 6 years ago

“My wife and I were very unhappy with the way Smartours handled our tour of Israel/Jordan. We can speak to several things that were untruths that were told to us from Smartours representative Nora.”

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Posted 6 years ago

Hi Russell - we're sorry you were unhappy with your trip to Israel. Please email us at info@smartours.com with specific concerns and we'll do our best to address them.

Posted 6 years ago

“Best trip ever. A dream of a lifetime come true. We visited all the major sites accompanied by the most knowledgeable tour director--Khaled Lotfi, who with his assistants ensured a comfortable, first class experience. The coach, the hotels, the cruise on the Nile. They were there throughout, ensuring nothing disrupted our trip. We were well taken care and had a wonderful time. Khaled was so kind, warm hearted, and spirited that he generated a camradie amongst the group that enlivened the experience. Thanks Smartours. Thanks Khaled. Thanks Mohammed and Emil. You all were great.”

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Posted 6 years ago

“I will email you further comments especially those that I wrote to Oscar who was a top notch tour director. The whole tour was wonderful and I would recommend smarTours to others.”

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Posted 6 years ago

“The whole experience was wonderful, a superb plane trip, the Southern Sun Hotel, and the Hyatt Hotel both were the very best we could ask for. Our guide Mohammad was an awesome tour guide, very helpful, and informative. I have nothing to say that was bad, we could not have ask for anything or any BETTER!! Mattie”

smarTours 5 star review on 29th October 2018

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Posted 6 years ago

“I am giving the experience three stars because i know that I could not have functioned in India myself, and I got to see some great things in comfort--but my gut feels like two stars. This was my first trip with SmarTours, after being referred by my fiance and his parents. I may give SmarTours another chance with a different location, but will need to see. I cannot recommend this trip to others. The guide, Ravi, was very knowledgeable. The first issue was that Ravi deviated far from the itinerary- and would not keep us update, which created complete dependence on him. Certain activities were added and subtracted. We did not have the chance to do three of the optional tours that had been listed. Every time we brought up a deviation from the itinerary he said "SmarTours isn't updated". He worked very hard to gain our trust, and did so successfully. He then used that trust to become and instrumental part of us getting ripped off by vendors. In the 6 days (basically three of which were travel), we went to 4 different Artisan exhibitions. I have no problem with this in theory, and I did not buy- but we spent hours at each. I then spoke to Ravi about trying to find affordable locations to purchase lesser quality souvenirs since i could not afford to buy from the expensive artisans, he promised "for you, I'll take you to the best place". But each shop I'd stop near, he'd say, "no, this isn't a good deal, wait for Jaipur". And of course, I trusted him and waited, and in Jaipur it was the same story. When I confronted him about it all being more expensive, he said "yes, but the quality is better- I promise you won't find a better deal around". I bought there, and the next morning I found identical scarves with identical tags for less than half the price at a shop in the hotel. so at that point we knew he was intentionally misleading us. Another couple on the trip wanted to take a rickshaw ride in Jaipur, as they had done alone in Delhi. Ravi offered to arrange a deal for them and spoke to the driver- he said "700 Rupees, best deal there is". When the other members said they paid 100 in Delhi and argued, suddenly the driver came down to 100. There is a big difference between 100 and 700. So by the end of the trip, all of us left India feeling that our own guide ripped us off. Ravi also treated his assistant, Sanjay, with utter disrespect. I tipped Sanjay heavily, but I doubt he will be allowed to keep it.”

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Posted 6 years ago

Thank you for taking the time to send us feedback regarding your most recent trip to India. We appreciate the comments, both positive and negative, as they help us understand how travelers experience our trips. We also use the feedback to improve our tours. In this case, we have contacted our destination partner to discuss the itinerary deviations and specific comments regarding Ravi. We plan our itineraries very carefully and our intention is that our clients experience the tour that was advertised at the time of booking. Of course, things can happen that are out of our control and we put our trust in our Tour Guides to deviate from the itinerary but only when necessary. In regard to the shopping stops, we are looking to reduce the amount of stops per tour and we recently launched a new India tour that does so. Thanks again for your comments. We're confident we can deliver a better experience to you and we hope that you decide to book another destination with us in the future.

Posted 6 years ago

“Have gone on 2 tours now. Both excellent, outstanding guides, very nice accommodations. We always see a ton and come back with a much better understanding of a new place in the world. 5 stars!”

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Posted 6 years ago

“The hotels were fantastic, as was our tour guide, Oscar. He went out of his way to be helpful and meet a variety of needs, always in a positive manner. What a lovely time!”

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Posted 6 years ago

“The Magical Ireland tour was a thorough tour of all of Ireland. The pace was good, well organized and great accomodations. The tour guide, Paul Kealy was exceptional and made the entire tour very immersive as it related to Irish history and culture. An exceptional guide!”

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Posted 6 years ago

“The city tour guides were all fantastic. Very informative and all had a good sense of humor. The itinerary was great although I would have taken a pass of Vidin, Bulgaria and would have preferred 2 days in Bucharest. All the staff on The River Navigator was excellent. Loved the smaller boat and the capability to pass along the low level of the Danube, where larger boats were stopped and not allowed to continue on.”

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Posted 6 years ago

“The Splendors of Egypt tour was superb, as was our tour guide Dina Talaat! The basic tour, along with the add on excursions, afforded an opportunity to see so much of what Egypt has to offer. The hotels were wonderful, and the river cruise was a relaxing break to the jam packed agenda of this trip. This is a must do trip!”

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Posted 6 years ago

“The “Best of Spain” was the worst. Tour date October 6,2018. The group had 39 people. Too large for our inept guide. In Seville our guide left the microphone for our whisperers on the bus that was not used. Most of the morning guided tour was therefore not guided. These were important sites with no information. She scolded the group each morning about being on time even if we were all there on time. She could not keep track of who decided not to join the group for individual activities. This caused further frustration. The trip promised the Lion Courtyard during our visit to the Alhambra. That did not happen. Very disappointing. The trip intinerary said our guide would give us recommendations for restaurants. When asked she told us she would not make any recommendations because she did not know what we would like. This added to our frustrations the group never jelled. We are seasoned travelers. We know what to expect and this wasn’t it. Shame on you SmarTours. I would like a call from someone in management to discuss this further.”

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Posted 6 years ago

“The hotels were excellent as were the guides. Plane seats were as good as could be expected and ground travel was also as good as expected. But why oh why do you persist in herding us into sales rooms to get a sales pitch that treat us like the marks we are. In one, we wasted 2 hours until the group rebelled. We have taken 3 tours with you but we are at our patience's end. Just stop treating us like fools.”

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Posted 6 years ago

“Affordable Numerous tours to many areas on the globe”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews