“I order a dusbin few days later said not got my money phoned bank.was in their account..I.cancelled waiting for my refund and promise so nothing happens same old fairy story..24 hours comes and goes and now ignore my emails so fed up”
“I ordered an item which they then did not have in stock. I have been trying for going on 2 months to get a refund. Their customer service is horrendous and I just get the same email over and over, nothing resolved. To date - still waiting for my money back!!”
“Very disappointing company to deal with. I ordered and paid for a BMX bicycle on 21 April and did not receive any feedback from the company. I had to email the company and received response to say I will receive it at end of 10 may. Nothing happened. I emailed on Monday at 11 the 13 of May only to receive that they unable to get the bike. If I want a store credit or refund. Don't deal with this useless company. Only empty promises. In fact they should receive a zero star.”
“Never got my order, just lies and bull from these useless people. Be warned do not order from these people. The owner never gets involved and stays in hiding collecting your money.”
“I.bought a Dustin never went though..phoned the bank money went though..I.decided to cancel the dustbin what a nightmare keep on promising me my refund and never comes..now ignore my emails tired of this ..I use to use them but service is shocking never use them again all wont is my refund..keep promising 48 hours never happens”
“#370114
I bought a number of items and two weeks passed without any communication about my delivery, until I contacted them and they deliver. Upon receiving my order, I was not happy with the quality of some of my items. I lodge a return and followed every instruction and was also aware that they will deduct 15% but it's been three to four weeks now I have not received my refund. I don't know what to do now, I am just helpless.”
“Absolutely terrible service and totally useless. Ordered item and 2 weeks later I had to follow up just to find out the supplier could not deliver. Communication was that they would refund as I was going to buy elsewhere. The item was urgent. . After another 2 weeks I started getting mails that delivery would take place in a few days. I constantly sent mails telling them yet again item must be refunded. Guess what... Item was delivered just over a week later. AFTER CONSTANTLY MAILING THEM AND CONSTANTLY COMMUNICATING IN GRADE 1 LANGUAGE, THEY STILL GET EVERYTHING WRONG. Eventually the item was collected unopened I must add. Constantly following up on my refund and two months later still waiting for refund. Does it really take weeks/months to refund.? Can I come show you how to make a payment on Internet.? Takes me 3min maximum... Start communicating with customers, it's not that difficult. Suggest you guys wake up over there...”
“I ordered a month ago stuff, payment went twice off my bank account. Still waiting to receive payment back as well as my parcel. I will not 🚫 order from them again and don't recommend them to anybody. They a 0 star company and just make promises and that is that. It is 100 x 🚫🚫🚫🚫🚫🚫🚫🚫🚫”
“Product not as advertised. Manufacturing and design problem. It's a cupholder, when you unfault(open) it the hinges clips out and it collapse because of the material angles manufacturer incorrect. They don't want to exchange or pass credit. Said it's for the customers account and responsibility 🤔”
“I paid for 3 Samsung tablets on the 10/04/2024. Since then there have been communication from their side. It's such a damn traumatising and tedious experience when you phone them. Let them give the items I bought or refund me.”
“The customer service is poor, ordered headboards that were poorly made, all I’m asking for is a replacement, but one week after submitting the returns forms, I still don’t know when the old ones will be picked up to be replaced.”
“I cancelled the order days before delivery. I cancelled because the order had not shipped with the advertised timeframe (by quite some margin). Despite numerous attempts to cancel via email and website it was shipped. Then I returned. Still not refunded. Stay away from Snatcher nothing works. Clearly they are a scam.”
“WORST Company to order from. Claim they out of stock of which I still see the item on their site now days later. Weeks later and they still haven't processed a refund to me everytime I email they say they will process it but to no avail. Worst company and service ever.”
“I ordered from you and by the time I was completing my order you question my address after the order was supposed to be delivered you sent an email that you don't do deliveries in my place how.
This is a scam because you should have picked that before I made a payment”
“I have placed an order for 2 cellphone pouches. I was billed twice on my credit card for the very same order. I submitted a complaint and received an email promptly apologysing for incident. I was ask for banking details but no progres thereafter. Later received an email upon another enquiry from me stating they are sorry for the delay and will escalate the matter to their accounts department. No further communication despite me having submitted another two emails enquiring about progress with my refund but still no reply. This is now mire than a month later. Be careful when you buy from Snatcher and watch you statements for duplicate payments. I wont buy from them again. Temu refunded me within a week for an item I was not completely satisfied with. That is good customer service at next level.”
“I have come to realise that 1 item is missing from my previous order somehow the box seems to have been tampered with but I didn't think much of it because I was excited to get my baby's walker”
“Absolutely frustrating to get them to understand my order. I order items and only received a part of my order trying to get the person to understand that I was supposed to get two is like trying to make ice in the desert during a sandstorm.
Ignorance of note🤬😠😡😡😡😡😡😡😡😡😡😡”
