“i have ordered a headboard since the 5th of June and up until today; I have not received any concrete feedback from them, the order shows that its being processed since that time, it hasn't moved a bit. I think this is a scam of a company. I have logged a complaint with hellopeter .com next m taking this to the ombuds and the consumer board SA. M TIRED OF SCAMMERS. I WANT MY 2K.”
“Ok i really should have read reviews before making a purchase. Its only been 3 days but only received order confirmation/summary - but something seems off which is why im here.. Bought so much cool stuff and for my kids - So lets see what happens.
Il be back, no Arnold..”
“It's more that 10 working days since I placed my order and the status is on " order in progress". When you call the contact number on their website ,it says the nature of their business does not allow them to have incoming calls. Like what the hell is that? You send emails with no response. I'm really disappointed in snatcher,it starting to give me scammers vibe”
“Snatcher is not even ashamed to lie like this. They responded on a review and replied with the below but hundreds of people are complaining about the same thing. "this does not reflect our usual standards of service" What a joke.
Hello Abdul
Thank you for bringing this to our attention.
We sincerely apologize for the delay in dispatching your order; this does not reflect our usual standards of service. We are actively addressing the issue to ensure it does not happen again.
Regards
Snatcher Team”
“Though the circumstances with them might have been different, I'm grateful to Mr. JOHN from C_/O/N_/C/E_/P/T_/S/T_/R/D_/./C/O_/_ for helping me get my lost money back. I regret not doing more research before making a decision. I should not have trusted the dishonest broker Snatcher. They defrauded me of my money in a sophisticated way. I had been fighting with them over withdrawal for a month, but they kept delaying every request I made until they were eventually turned down”
“am not happy with the way you guys do things i have place an order first week of June but am still waiting for my parcel now they don't answer my email.”
“Ordered humidifier fan in March was told it's been sold out I will receive refund. It's June I'm still waiting I get it's been escalated..... Since April? How long does it take to do a refund? Basically you are stealing people's hard earned money.”
“I ordered a Samsung Galaxy Tab S6 Lite P610 / P615 Stylus Pen without Bluetooth that was compatible with the Samsung S6 Lite tablet in May 2023 (#276611) and it stopped working a few months later. I then ordered a second one in March 2024 (Order #369132) which stopped working by early May 2024.
On 9 May 2024 I wrote to Snatcher as follows: As of today, in less than 2 months, the stylus is no longer working. It was working fine this morning, then suddenly stopped working. Please would you replace the faulty stylus with a new one and advise how we go about this..
on 10 May Snatcher asked me to "elaborate on the fault of the items". I reiterated that it was not working, and attached photos of the item. On 14 May I received an email telling me the matter had been escalated. On 21 May I had heard nothing, so wrote back asking for concrete information vs vague promises. On 22 May Snatcher asked if they could collect the item. The collection never materialised. On 27 May I received an item that looked like the tip of a stylus! I wrote back immediately asking what I was supposed to do with it.
On 30 May I received further promises of escalation. Since then I have heard nothing. I was forced to buy another stylus in order to do my job (I use my tablet for medical notes).
I keep getting apologies and reassurances from the poor gut in the firing line, but nothing ever gets resolved. As I have forked out for another, different, stylus I would like a refund of R354 from Snatcher.”
“I should not have put my trust in the dishonest broker Snatcher. They defrauded me of my money in a cunning way. For a month, I had been battling them over withdrawal, but they kept delaying every request I made until they were finally turned down.
I regret not doing more research before making a decision. I'm thankful to Mr. Gerald from AMDARKLIMITED * C0M for helping me get my lost money back, even if the situation with them might have been different.”
“Snatcher is a scam!!!!!!! DO NOT BUY ANYTHING FROM THEM🚫🚫🚫 I’ve been waiting for my refund over a month now! Rhaaaaaaa🚮🚮🚮🚮 Maake who’s the employee there keeps saying it’s gonna be processed within 48hrs. Mamenemene nabaqeshi babo sies😡😡”
“I ignored the bad reviews about this company and gave them the benefit of the doubt thinking that so long as they delivered my product I'd be okay. Big mistake!
I needed to return a KVM switch I bought because it didn't work with my setup. Each time I tried to arrange for the return I had to be the one to contact customer support. They are not proactive at all. I've been waiting for the last 14 business days for a refund they said would be processed in 7 - 10 business days. Nothing! When you follow up, they say they are sorry and will process it ASAP. No date no commitment...nothing.
It feels scammy or they are in financial trouble because with all the complaints people have I doubt they are financially viable as a business. The best thing to do is STAY AWAY. I hope this saves someone from the pain I'm going through.”
“Snatcher stated that they had the items I ordered in stock, via e-mail & telephonic call with an agent only for them on the day of delivery tell me that the items weren't in stock. They proceeded to state I should expect a refund in the space of 10 days. Mind you I made payment on 26 April 2024 & it is now Mid June 2024. Every time I make an inquiry as to where is my refund I am assured it has been referred to their finance department & that it will be sent. But for over 6 weeks? They've failed to refund an amount of a mere R627.00? What a joke. Worse I was a first-time client who is unemployed and needed what was ordered for my small upcoming business venture. Disappointed is the least I feel. I am more disappointed in myself for giving them the benefit of the doubt & ignoring all the negative remarks left online hoping that such dismal customer service wouldn't be imparted unto me but I was very wrong.”
“This is the person we need to direct our frustrations to:
https://www.linkedin.com/in/dirk-van-greuning-69b47468/?originalSubdomain=za
Snatcher's service is beyond POOR!
Wish I had read these reviews before I made a purchase.....”
“Disgusting setup - stay FAR, FAR away!
They sent my item with parts mussing (which took FOR EVER to be delivered, and after complaining they hide behind their terms and conditions). I was advised to send the goods back, after which there was radio silence. After following up I was told that they were waiting for a reply from the supplier. Again I had to follow up, after which Iw as promised a refund within 7 - 10 working days. 10 days later, nothing. Again I follow up and am now being told that "the refund will be processed asap". Stay far, far away from this setup away.”
“Don't use Snatcher,once you have paid your order, you will only get one email saying that your order is threw,but after that nothing again, until you contact them,I bought a smart watch on 31 May 2024 and until today no further feedback from snatcher.order 820868”
“Do not use snatcher, they quick to take the money off one's bank account but after 7 days still no feedback from them on when I can expect delivery, order 382335😞😞😞”
