“I actually rate this company 0 ..
A month later I still have not received my refund , my daughter still does not have a bicycle ....
The reviews are so bad & its so sickening how much you do not value your customers .
We work very hard for our money GUYS , I WANT MY REFUND !!!”
“Can authorities please shut down this Snatcher nonsense. I suggest that Banks do something or else we do a civil claim against banks. why are they still allowing new customers to process their hard earned monies on this scam. Snatcher is a scam people.
we will never get our refunds. No orders delivered, no refund after their 7-10 days nonsense. Stop purchasing anything on this platform.”
“Waited for 18days for my delivery only to received half the order!!! Item that was delivered was faulty and had it returned the same day!! After 2 months!!!!!!! And a lot off emails promising my money will be in my back account within 48 houers ! Well 60 DAYS later. And no refund and my emails get ignored!!”
“Snatcher doesn’t want to give my refund the same way they didn’t want to precess my order for over 2 weeks of waiting. I had to struggle to get my order processed andn when I finally cancel it, Im kow struggling to get my refund. Its even more frustrating when I see that there are lots of people that are experiencing the same thing with Snatcher.
New buyers, please don’t even attempt to buy from this company or you will regret.
Its time to report them now. Im tiredof this people.”
“I ordered a hover board on 16 March 2024. My 6 year old used it 3 times & was defective. Returned it. Was told 7 - 10 days for refund. It’s been a month & I have been told countless times that it’s been escalated to accounts. I don’t want escalations, I want payments!!!
My consumer rights are being violated here & you are busy earning daily interest on money that should be paid out!! Your unethical business practices is terrible!! I have reported you to the Ombudsman.
You guys have the audacity to have an automated voice recording that you no longer take telephone calls.
I had read the terrible reviews about you, but wanted to give you a chance. New clients shouldn’t even consider you. Even with the amazing prices, your aftercare service is non-existent. You should be fined & not allowed to operate in SA. You are giving E-commerce a bad name!!!
You are a snatcher - you take people’s money & you are unapologetic about that!!
Before you declare yourselves insolvent, please pay what’s due to me. My 6 year old is still waiting for a hoverboard!!”
“Placed and paid for my order 23 days ago. Still waiting. Send numerous emails but only get standard email reply that they will get back to you, which they never do. No contact details as it only directs you to the email address. They even had the audacity to send me an email to review the product. I mean really. They are scamming people.”
“OMG never in my entire life have I seen such bad service made payment on the 13 May 2024, I had to follow up much later only to find out they don't have the stock I ordered. Requested a refund and still waiting on our money , 13 emails later they not picking up calls and refuse to send any proof of refund🤔😡”
“This platform convinced me to put in money and after my deposit, trying to take out money was difficult and I was not getting replies to my mails. Eventually I filed a formal complaint with EVIDENTLTD.com and it was a full refund assured to me”
“They don't fulfill orders.
Get misleading information regarding order fulfillment.
Don't refund orders that they agreed to cancel.
Never got a refund.
Highly recommend www.amazon.co.za”
“Snatcher doesn't care about it's customers. I checked out my cart on the 4th. Till today I'm still waiting for my refund because it didn't register that i jave checked out. Proof of payment sent and the promised to pay me within 48hrs. Now they don't take calls.E-mail is tge only means of communication and they do not respond. I think we have to contact ombudsmen .”
“Snatcher doesn't deserve even the one star, they sold me a bag that was not available from the supplier so I never got that bag, they said to have processed my refund from the 17th of April, today is the 23rd of May and my refund hasn't been done yet, they have fugue responses and not taking any accountability, they even lied to me and said they will process my refund in 48hours and that was the 10th of May, I hate the treatment I'm getting from Snatcher, I have emails to prove this bad treatment”
“Placed an order on 29/04/2024. Immediately after authorizing the online payment, their system/site reported that my payment had been unsuccessful. I then logged in onto my online banking profile to request for the payment reversal. While i was still waiting for the bank to process my request, Snatcher kept on sending me email reminders to complete my purchase
(meaning they wanted me to pay again for the same items that I had already paid for. I responded to one of tbeir emails to tell them maybe I'll order again after receiving a refund of the first payment that I've already made but which their system didn't recognize. They Immediately responded with an email promising that the matter was going to be looked into and addressed in 48hours. Until today, I am still waiting. I've sent them an email to remind them that the promised 48hrs has long passed but I haven't seen my refund, and they haven't responded. I'll only be pursuing the matter with the bank now, because clearly no refund will ever come from Snatcher.”
“I placed my order and paid on the 1st March 2024.
After a lot of delays from Snatcher (which I only found out were happening because I emailed them several times to find out why my order had not been delivered after 15 working days), I was told the item was out of stock.
The item they said they could replace it with was not suitable because I needed the thing to have wheels, which their replacement offer did not have.
They told me they would refund my money - I have not heard a word from them since, nor have I receied a refund.
This company is fraudulent.”
“I ordered on the 1st of may. I haven’t received any of my order till today. They don’t even communicate. I wouldn’t recommend people to buy from snatcher, bad experience,bad service.”
“Bye stiff wrong delivered they say its the correct stuff was armed phone protector delivered normal thin normal plastic will never us the again, one ster is to high must be 0 stars”
“I order a dusbin few days later said not got my money phoned bank.was in their account..I.cancelled waiting for my refund and promise so nothing happens same old fairy story..24 hours comes and goes and now ignore my emails so fed up”
“I ordered an item which they then did not have in stock. I have been trying for going on 2 months to get a refund. Their customer service is horrendous and I just get the same email over and over, nothing resolved. To date - still waiting for my money back!!”
“Very disappointing company to deal with. I ordered and paid for a BMX bicycle on 21 April and did not receive any feedback from the company. I had to email the company and received response to say I will receive it at end of 10 may. Nothing happened. I emailed on Monday at 11 the 13 of May only to receive that they unable to get the bike. If I want a store credit or refund. Don't deal with this useless company. Only empty promises. In fact they should receive a zero star.”
