“Placed and paid for my order 23 days ago. Still waiting. Send numerous emails but only get standard email reply that they will get back to you, which they never do. No contact details as it only directs you to the email address. They even had the audacity to send me an email to review the product. I mean really. They are scamming people.”
“This platform convinced me to put in money and after my deposit, trying to take out money was difficult and I was not getting replies to my mails. Eventually I filed a formal complaint with EVIDENTLTD.com and it was a full refund assured to me”
“They don't fulfill orders.
Get misleading information regarding order fulfillment.
Don't refund orders that they agreed to cancel.
Never got a refund.
Highly recommend www.amazon.co.za”
“Snatcher doesn't care about it's customers. I checked out my cart on the 4th. Till today I'm still waiting for my refund because it didn't register that i jave checked out. Proof of payment sent and the promised to pay me within 48hrs. Now they don't take calls.E-mail is tge only means of communication and they do not respond. I think we have to contact ombudsmen .”
“Snatcher doesn't deserve even the one star, they sold me a bag that was not available from the supplier so I never got that bag, they said to have processed my refund from the 17th of April, today is the 23rd of May and my refund hasn't been done yet, they have fugue responses and not taking any accountability, they even lied to me and said they will process my refund in 48hours and that was the 10th of May, I hate the treatment I'm getting from Snatcher, I have emails to prove this bad treatment”
“Placed an order on 29/04/2024. Immediately after authorizing the online payment, their system/site reported that my payment had been unsuccessful. I then logged in onto my online banking profile to request for the payment reversal. While i was still waiting for the bank to process my request, Snatcher kept on sending me email reminders to complete my purchase
(meaning they wanted me to pay again for the same items that I had already paid for. I responded to one of tbeir emails to tell them maybe I'll order again after receiving a refund of the first payment that I've already made but which their system didn't recognize. They Immediately responded with an email promising that the matter was going to be looked into and addressed in 48hours. Until today, I am still waiting. I've sent them an email to remind them that the promised 48hrs has long passed but I haven't seen my refund, and they haven't responded. I'll only be pursuing the matter with the bank now, because clearly no refund will ever come from Snatcher.”
“I placed my order and paid on the 1st March 2024.
After a lot of delays from Snatcher (which I only found out were happening because I emailed them several times to find out why my order had not been delivered after 15 working days), I was told the item was out of stock.
The item they said they could replace it with was not suitable because I needed the thing to have wheels, which their replacement offer did not have.
They told me they would refund my money - I have not heard a word from them since, nor have I receied a refund.
This company is fraudulent.”
“I ordered on the 1st of may. I haven’t received any of my order till today. They don’t even communicate. I wouldn’t recommend people to buy from snatcher, bad experience,bad service.”
“Bye stiff wrong delivered they say its the correct stuff was armed phone protector delivered normal thin normal plastic will never us the again, one ster is to high must be 0 stars”
“I order a dusbin few days later said not got my money phoned bank.was in their account..I.cancelled waiting for my refund and promise so nothing happens same old fairy story..24 hours comes and goes and now ignore my emails so fed up”
“I ordered an item which they then did not have in stock. I have been trying for going on 2 months to get a refund. Their customer service is horrendous and I just get the same email over and over, nothing resolved. To date - still waiting for my money back!!”
“Very disappointing company to deal with. I ordered and paid for a BMX bicycle on 21 April and did not receive any feedback from the company. I had to email the company and received response to say I will receive it at end of 10 may. Nothing happened. I emailed on Monday at 11 the 13 of May only to receive that they unable to get the bike. If I want a store credit or refund. Don't deal with this useless company. Only empty promises. In fact they should receive a zero star.”
“Never got my order, just lies and bull from these useless people. Be warned do not order from these people. The owner never gets involved and stays in hiding collecting your money.”
“I.bought a Dustin never went though..phoned the bank money went though..I.decided to cancel the dustbin what a nightmare keep on promising me my refund and never comes..now ignore my emails tired of this ..I use to use them but service is shocking never use them again all wont is my refund..keep promising 48 hours never happens”
“#370114
I bought a number of items and two weeks passed without any communication about my delivery, until I contacted them and they deliver. Upon receiving my order, I was not happy with the quality of some of my items. I lodge a return and followed every instruction and was also aware that they will deduct 15% but it's been three to four weeks now I have not received my refund. I don't know what to do now, I am just helpless.”
“Absolutely terrible service and totally useless. Ordered item and 2 weeks later I had to follow up just to find out the supplier could not deliver. Communication was that they would refund as I was going to buy elsewhere. The item was urgent. . After another 2 weeks I started getting mails that delivery would take place in a few days. I constantly sent mails telling them yet again item must be refunded. Guess what... Item was delivered just over a week later. AFTER CONSTANTLY MAILING THEM AND CONSTANTLY COMMUNICATING IN GRADE 1 LANGUAGE, THEY STILL GET EVERYTHING WRONG. Eventually the item was collected unopened I must add. Constantly following up on my refund and two months later still waiting for refund. Does it really take weeks/months to refund.? Can I come show you how to make a payment on Internet.? Takes me 3min maximum... Start communicating with customers, it's not that difficult. Suggest you guys wake up over there...”
“I ordered a month ago stuff, payment went twice off my bank account. Still waiting to receive payment back as well as my parcel. I will not 🚫 order from them again and don't recommend them to anybody. They a 0 star company and just make promises and that is that. It is 100 x 🚫🚫🚫🚫🚫🚫🚫🚫🚫”
“Product not as advertised. Manufacturing and design problem. It's a cupholder, when you unfault(open) it the hinges clips out and it collapse because of the material angles manufacturer incorrect. They don't want to exchange or pass credit. Said it's for the customers account and responsibility 🤔”
