“Same here, my order status says collection failed. Them snatcher and the courier guys fastnfurious it's been 2 weeks no feedback nothing. I don't know how this guys do business really.”
“I bought a vacuum clean, that only looked like a Toy upon delivery, I immediately send an email to ask for returm/refund.
They told me I m responsible for the return and gave me the Adress and courier I mast use.
I did that, now it's been 10days since I ha returned the Toy vacuum.
I have been trying to correspond via email,bt no one is responding.
I want my money back... I have contacted consumer council of SA.
Snatcher is scam... Don't order anything from it”
“I am still waiting for my delivery. When querying this they say it is with the Courier Company. On phoning the courier, they say they have not received it as yet. One cannot phone Snatcher as they don't take call.
I will never buy from them again - their service is shocking!”
“These idiots
I placed order on 29 May no change in order status after 10 working days decided to cancel and ask for refund which was due within 10working days 28 June. Today its the 3rd July and they are no longer responding to my emails they keep apologising none stop and will keep ruining their socials”
“Scammers. I am opening a case with the National Consumer Commission (NCC) and will try my luck with SAPS. If we all complain at the NCC they will close them down. And don't believe a word Tashriek Rustin tells you on email.”
“I bought a chair for the office, which firstly was delivered in a broken box held together with duct tape. The chair was assembled and worked for a few days until it sagged down, meaning the hydrolics of the chair gave in. After just a few days, i contacted snather, they asked for pics of the chair which was sent as well as a video but to date they have not offered to replace....I need to ask to buy a broken chair, I paid for a new chair!!! Theor after sales is really non existent”
“I ordered on the 16th of June but no correspondence thereafter. This a scam, they feed on people's hard earned money. This is unacceptable. Do not order from them they are parasites. We work hard for our money and this is what they do? Hope they become insolvent or are they already??? Fraudsters to the core!!!!”
“am so disappointed I order on the 26th of this month,I've sending them massage via email on when to expect my order,they are not responding to my email,even tried to phone them they are not taking calls,I wish I saw reviews before placing my order.”
“i have ordered a headboard since the 5th of June and up until today; I have not received any concrete feedback from them, the order shows that its being processed since that time, it hasn't moved a bit. I think this is a scam of a company. I have logged a complaint with hellopeter .com next m taking this to the ombuds and the consumer board SA. M TIRED OF SCAMMERS. I WANT MY 2K.”
“It's more that 10 working days since I placed my order and the status is on " order in progress". When you call the contact number on their website ,it says the nature of their business does not allow them to have incoming calls. Like what the hell is that? You send emails with no response. I'm really disappointed in snatcher,it starting to give me scammers vibe”
“Snatcher is not even ashamed to lie like this. They responded on a review and replied with the below but hundreds of people are complaining about the same thing. "this does not reflect our usual standards of service" What a joke.
Hello Abdul
Thank you for bringing this to our attention.
We sincerely apologize for the delay in dispatching your order; this does not reflect our usual standards of service. We are actively addressing the issue to ensure it does not happen again.
Regards
Snatcher Team”
“Though the circumstances with them might have been different, I'm grateful to Mr. JOHN from C_/O/N_/C/E_/P/T_/S/T_/R/D_/./C/O_/_ for helping me get my lost money back. I regret not doing more research before making a decision. I should not have trusted the dishonest broker Snatcher. They defrauded me of my money in a sophisticated way. I had been fighting with them over withdrawal for a month, but they kept delaying every request I made until they were eventually turned down”
“am not happy with the way you guys do things i have place an order first week of June but am still waiting for my parcel now they don't answer my email.”
“Ordered humidifier fan in March was told it's been sold out I will receive refund. It's June I'm still waiting I get it's been escalated..... Since April? How long does it take to do a refund? Basically you are stealing people's hard earned money.”
“I ordered a Samsung Galaxy Tab S6 Lite P610 / P615 Stylus Pen without Bluetooth that was compatible with the Samsung S6 Lite tablet in May 2023 (#276611) and it stopped working a few months later. I then ordered a second one in March 2024 (Order #369132) which stopped working by early May 2024.
On 9 May 2024 I wrote to Snatcher as follows: As of today, in less than 2 months, the stylus is no longer working. It was working fine this morning, then suddenly stopped working. Please would you replace the faulty stylus with a new one and advise how we go about this..
on 10 May Snatcher asked me to "elaborate on the fault of the items". I reiterated that it was not working, and attached photos of the item. On 14 May I received an email telling me the matter had been escalated. On 21 May I had heard nothing, so wrote back asking for concrete information vs vague promises. On 22 May Snatcher asked if they could collect the item. The collection never materialised. On 27 May I received an item that looked like the tip of a stylus! I wrote back immediately asking what I was supposed to do with it.
On 30 May I received further promises of escalation. Since then I have heard nothing. I was forced to buy another stylus in order to do my job (I use my tablet for medical notes).
I keep getting apologies and reassurances from the poor gut in the firing line, but nothing ever gets resolved. As I have forked out for another, different, stylus I would like a refund of R354 from Snatcher.”
“I should not have put my trust in the dishonest broker Snatcher. They defrauded me of my money in a cunning way. For a month, I had been battling them over withdrawal, but they kept delaying every request I made until they were finally turned down.
I regret not doing more research before making a decision. I'm thankful to Mr. Gerald from AMDARKLIMITED * C0M for helping me get my lost money back, even if the situation with them might have been different.”
“Snatcher is a scam!!!!!!! DO NOT BUY ANYTHING FROM THEM🚫🚫🚫 I’ve been waiting for my refund over a month now! Rhaaaaaaa🚮🚮🚮🚮 Maake who’s the employee there keeps saying it’s gonna be processed within 48hrs. Mamenemene nabaqeshi babo sies😡😡”
“I ignored the bad reviews about this company and gave them the benefit of the doubt thinking that so long as they delivered my product I'd be okay. Big mistake!
I needed to return a KVM switch I bought because it didn't work with my setup. Each time I tried to arrange for the return I had to be the one to contact customer support. They are not proactive at all. I've been waiting for the last 14 business days for a refund they said would be processed in 7 - 10 business days. Nothing! When you follow up, they say they are sorry and will process it ASAP. No date no commitment...nothing.
It feels scammy or they are in financial trouble because with all the complaints people have I doubt they are financially viable as a business. The best thing to do is STAY AWAY. I hope this saves someone from the pain I'm going through.”
