“Snatcher stated that they had the items I ordered in stock, via e-mail & telephonic call with an agent only for them on the day of delivery tell me that the items weren't in stock. They proceeded to state I should expect a refund in the space of 10 days. Mind you I made payment on 26 April 2024 & it is now Mid June 2024. Every time I make an inquiry as to where is my refund I am assured it has been referred to their finance department & that it will be sent. But for over 6 weeks? They've failed to refund an amount of a mere R627.00? What a joke. Worse I was a first-time client who is unemployed and needed what was ordered for my small upcoming business venture. Disappointed is the least I feel. I am more disappointed in myself for giving them the benefit of the doubt & ignoring all the negative remarks left online hoping that such dismal customer service wouldn't be imparted unto me but I was very wrong.”
“This is the person we need to direct our frustrations to:
https://www.linkedin.com/in/dirk-van-greuning-69b47468/?originalSubdomain=za
Snatcher's service is beyond POOR!
Wish I had read these reviews before I made a purchase.....”
“Disgusting setup - stay FAR, FAR away!
They sent my item with parts mussing (which took FOR EVER to be delivered, and after complaining they hide behind their terms and conditions). I was advised to send the goods back, after which there was radio silence. After following up I was told that they were waiting for a reply from the supplier. Again I had to follow up, after which Iw as promised a refund within 7 - 10 working days. 10 days later, nothing. Again I follow up and am now being told that "the refund will be processed asap". Stay far, far away from this setup away.”
“Don't use Snatcher,once you have paid your order, you will only get one email saying that your order is threw,but after that nothing again, until you contact them,I bought a smart watch on 31 May 2024 and until today no further feedback from snatcher.order 820868”
“Do not use snatcher, they quick to take the money off one's bank account but after 7 days still no feedback from them on when I can expect delivery, order 382335😞😞😞”
“I'm more than pleased to share my experience; scammers continue to expand with no end in sight. Let's hope they stop and the authorities tighten their control. I've been scammed multiple times, but after weeks of advice from L I N C O X R E C L A I M, I was able to get my money back.”
“I placed an order on the 16th of May 2024. After numerous emails, I still haven't received. I only received generic messages informing me 'awaiting feedback from the suppier'. What kind of delay is this? I'm so disappointed at this level of service. In fact, I'm so frustrated and upset. I'm at the end of my tether.”
“I actually rate this company 0 ..
A month later I still have not received my refund , my daughter still does not have a bicycle ....
The reviews are so bad & its so sickening how much you do not value your customers .
We work very hard for our money GUYS , I WANT MY REFUND !!!”
“Can authorities please shut down this Snatcher nonsense. I suggest that Banks do something or else we do a civil claim against banks. why are they still allowing new customers to process their hard earned monies on this scam. Snatcher is a scam people.
we will never get our refunds. No orders delivered, no refund after their 7-10 days nonsense. Stop purchasing anything on this platform.”
“Waited for 18days for my delivery only to received half the order!!! Item that was delivered was faulty and had it returned the same day!! After 2 months!!!!!!! And a lot off emails promising my money will be in my back account within 48 houers ! Well 60 DAYS later. And no refund and my emails get ignored!!”
“Snatcher doesn’t want to give my refund the same way they didn’t want to precess my order for over 2 weeks of waiting. I had to struggle to get my order processed andn when I finally cancel it, Im kow struggling to get my refund. Its even more frustrating when I see that there are lots of people that are experiencing the same thing with Snatcher.
New buyers, please don’t even attempt to buy from this company or you will regret.
Its time to report them now. Im tiredof this people.”
“I ordered a hover board on 16 March 2024. My 6 year old used it 3 times & was defective. Returned it. Was told 7 - 10 days for refund. It’s been a month & I have been told countless times that it’s been escalated to accounts. I don’t want escalations, I want payments!!!
My consumer rights are being violated here & you are busy earning daily interest on money that should be paid out!! Your unethical business practices is terrible!! I have reported you to the Ombudsman.
You guys have the audacity to have an automated voice recording that you no longer take telephone calls.
I had read the terrible reviews about you, but wanted to give you a chance. New clients shouldn’t even consider you. Even with the amazing prices, your aftercare service is non-existent. You should be fined & not allowed to operate in SA. You are giving E-commerce a bad name!!!
You are a snatcher - you take people’s money & you are unapologetic about that!!
Before you declare yourselves insolvent, please pay what’s due to me. My 6 year old is still waiting for a hoverboard!!”
“Placed and paid for my order 23 days ago. Still waiting. Send numerous emails but only get standard email reply that they will get back to you, which they never do. No contact details as it only directs you to the email address. They even had the audacity to send me an email to review the product. I mean really. They are scamming people.”
“This platform convinced me to put in money and after my deposit, trying to take out money was difficult and I was not getting replies to my mails. Eventually I filed a formal complaint with EVIDENTLTD.com and it was a full refund assured to me”
“They don't fulfill orders.
Get misleading information regarding order fulfillment.
Don't refund orders that they agreed to cancel.
Never got a refund.
Highly recommend www.amazon.co.za”
