“Do not buy from them. They scamsters. That is why they do not answer their phone with this message(due to our nature of business we do not take calls, please email us on info..... blabla). Lot of crooks. Spend more than a R1000. Order on 30th Jan. Nothing received yet! No feedback progress or update mails. I have send lots of mails. Two replies with a copy of their so called scammed delivery process. Stay away from these crooks.”
“Order 245673 - soon after I ordered a cover for my cellphone - I was informed that the item long longer exist - I was not interest in any other items - request a refund - I have been waiting over 15 days for my refund I will definitely take this matter further - wish there was a place where I could give them 0/5 for there service, because service does not exist in their company, I cannot recommend snatcher at all - you making a big mistake to buy from them”
“I have ordered twice from Snatcher ( December 2022 & February 2023 )and both times I was kept informed of the delivery process every step of the way.
Very happy with my purchases & the delivery !”
“Worst service ever!! Please don't buy from them as they never have stock of what you've purchased and also of very poor quality. I have requested a refund but to date no response what so ever.”
“Poor customer service. I sent 4 messages to them on their website to find out where my order is and have not received any reply’s. Their shipping time is a total hoax it’s been a month and my order hasn’t even been packaged!
There is no telephone number to call and now I know why. I spent thousands of rands on an order that I expected to be delivered and nothing has been done. No reply no order. These items where supposed to be gifts for my family and it’s gone way passed the time and some have left to back home. It was embarrassing not having gifts as I promised and I did not have money to buy replacements as I spent so much with Snatcher, all they did was Snatch my money and no response. I am extremely dissatisfied and would not recommend anyone buying anything from this site.”
“The only way you can get refund from snatcher is to threaten to take them to moja love 157 reality shows, I did that, and I get my refund immediately.”
“Would not recommend. Terrible Service. Broken Items received (both solar lights and storage rack), had to wait over a month to get anyone to respond to my emails about the broken items. Refund promised over 3 weeks ago, still have not received any refund after multiple emails. Disgusting. Avoid this company at all costs.”
“Very poor customer service, cancelled my order early December 2022 and still have not received my refund. Communication only through email, no telephonic customer support, this is the worst of poor service ever online.”
“YOUR LATEST 2x UNANSWERED REF#"s 656687 & 656332
reference number # 656332 : ORDER # 236128
*** it is now DAY 39 SINCE I HAVE ORDERED & PAID for ORDER # 236128 – STILL NOT DELIVERED ~! ***
This is totally unacceptable !!!
Please URGENTLY INVESTIGATE & TAKE CORRECTIVE ACTION
Thank you, Ivan Boshoff, 0837002152”
“I buy two hearing aid and both was not working, and i log a return and that guy said they don't take back such returns item but they will offer me a voucher to buy again , i told him that i no longer interested on buy anything on snatcher ,i want my money back ,still waiting for a respond....don't buy snatcher ,bad service,no communication, delivery takes forever, they item are not working....i regret”
“AVOID SNATCHER.CO.ZA AT ALL COSTS! Will not refund a product that is faulty, nevermind the lack of communication when initially ordering the product or long lead time!
After sending pictures of the item plus original packaging and shipping packaging and fulfilling all the T&C's as per their website, they refuse to refund the item as they now want a video meaning i need to disassemble my vehicle dash again to take a video, not going to happen. Id rather take a video of myself smashing the product.”
“Hi
An update on my purchase would be nice, ordered late December, still no delivery, still no update on where and how long, no tracking number, no email, sms, no nothing from you guys. However it does not stop you from sending countless emails of advertising.
Please update me on my delivery.
Paulina”
“Ordered a wig on the 2nd December and received an email after two days saying the product is no longer available, I choose the refund option but still haven't gotten my refund, the emails they respond after days with no clear way forward with regard to the refund. Not happy with the service at all.”
