“If there was a zero star, I would have used it! Ordered on the 25th November 2022. To date no delivery, there was delays and according to the delivery process they are to advise of this. No contact was made. Any and all contact was initiated by me. Emails responded to by Tashriek Rustin ~ Customer Support Agent, who is an absolute liar!”
“Out of all the products received only few were correct. What company does not have a phone number. Worst customer service! I cannot think they don't have personnel that count the quantities or even read the color. They better answer I will take it father as it is against the consumer act as well!!!”
“I won't order from snatcher again. Placed an order 14 days ago and still haven't received it. Although they provide a telephone nr, it is not working so there is no way to speak to someone in person.”
“I really wish I had come to see the reviews before purchasing. I think Snatcher is possibly the worst online store I have ever bought from and I now have to come to terms with the money I lost in the process.”
“Ordered 4 items on Black Friday. A week or so later courier delivered 3 of the 4 items with no explanation or packing slip inside. After trying the online chat, I eventually sent an online complaint. I was then told the item was out of stock. Provided my banking details for a refund and they now tell me their policy is 7 working days for refunds! I can't see that policy anywhere and as others have stated, they do not answer any phone calls. We won't buy again!”
“I have waited almost 2 weeks for my order, the day I received my order some of the items was not included which was paid for, I have sent emails to snatcher and with no replies back. Christmas shopping gone bad. Terrible online shopping and they dont even have a telephone number thats working.”
“This must be the worst online experience I've had. Ordered some Xmas LED lights so that I could make a Xmas tree for my grandchildren. Took over 3 weeks before I got my delivery. 2 of the 3 items that I ordered where incorrectly supplied. Now I can't get hold of anyone at Snatcher to return the goods. Their phone number doesn't even exist. Stick to a reputable company like Takealot and many other online stores rather.”
“I also paid for my items but waited for delivery. Thursday 8th Dec I received a message the parcel is out for delivery but I already had fixed meetings.
They called me from an "unknown" number which I refuse to answer as it seems the POPI act is ignored by all and sundry. Messaged immeadiatly to determine who was calling and connection to what matter but after the 3rd message I stopped because no reply.
I have asked DPD couriers to contact myself several times but no response, called, number 65 in a que and 20 plus minutes waiting!
Firstly change to a reliable & organized courier like courier guy or dawn wing who are just as cheap but efficient!
Secondly, customer service is below poor and unacceptable but you have my money!”
“Ordered a item. It get here damaged and looks like the box has been opened like a million time. Sent the email basically 10 minutes after the parcel has arrived with pictures and so fort, but no luck with feedback. Horrible service.”
“FALSE FALSE FALSE ADVERTISING!!!
YouTube add shows “Fast delivery”
Please don’t believe that!!!!
Up to date I haven’t received my order. I am very UNHAPPY with Snatcher Online.
Placed an order on the 22th of Nov Delivery says 7-10 days. Over the weekend had to make a plan for another Baby shower gift when i realised I am not going to get the stuff in time!!!!!! Today is day 13 and nothing to show! Not fast DELIVERY AT ALL!!!!!!!
You cannot even phone them, if you send a message from the site, no response at ALL!!!!
I alternatively phoned and emailed Payflex yesterday, hoping that they can do something.”
“Received a faulty Air Fryer which was collected but not even repaired. Received the item back just as I have sealed the box. Not even tried to repair. Now they do not want to refund because they have no stock. Struggling from beginning of Oct 2022. Stay away from Snatcher, the name says it all 😀”
“Absolutely ridiculous. I have payed for my order via eft 6 days ago. I get an email from them saying that payment on the order is still pending! Looks like a scam site. Hopefully I get my money out.”
“Shocking service. Paid my money direct too their account on the 23 November and still waiting going two weeks on Wednesday. Suppose too be 7 to 10 days too be delivered. Emails sent and a computer generated reply. Still no assistance.This must be a scam.They do not take calls either.All they do is keep sending advertising too my gmail. Very annoying that they expect a person too still buy from them when they are unable too deliver one thing in the expected time frame.👎🏻”
