“I order days ago and was told the driver was at my home and didn't find anyone, surprisingly enough I work from home and my son was just outside on the day. The online chat is the worst nightmare cause they are not even responding to what you are asking. I will never order from this company again after receiving my order. I have 2 order with them, asking myself if I will ever get the stuff I ordered.”
“i ordered a month ago, still haven’t received my parcel. they have also not let me know about when it will arrive, i can’t contact the website either. absolutely terrible!”
“Wish there was a no-star option!
I’m furious! Purchased a pair of Frozen sandals for my little girl. After days had gone by I contacted Snatcher to find out where my order was. Was told they were waiting to receive it from the supplier. So I patiently waited some more.
When FINALLY my order arrived, it was the wrong shoes. I then contacted customer support who were only concerned about getting the wrong product back and made no mention of a SINCERE apology or effort to send the correct product.
I then emailed and expressed my frustration. To which I received a very rude email telling me that I needed to print out (who even does that anymore??) FOUR copies of a form. These then need to be handed over to the courier. I was told to put the product in a new box as any damage to the product (WHICH I DID NOT ORDER) would mean they wouldn’t accept the return!!! This process could take up to two weeks and ONLY THEN would the correct product be dispatched!!!!
I am absolutely disgusted!!!
Most pathetic company ever!”
“Do not buy from them. I have sent countless number of emails to their customer service, they sent me back one email and then didn't respond. Its been an entire week now. I receive a defective product. The weird thing is I bought two of the same items, the first one was perfectly fine, they second one had two defective parts which now I cant do anything until I get my replacement parts.”
“Poor customer service. Late delivery. Wrong sizes. Bad quality.
There is a sales agent named Andile Mncube, who refuses to help me and is noncompliant in terms of the Customer Protection Act 68 of 2008 (see attached screenshot). Furthermore, on several occasions Andile promised that the manager will phone me - to date no one has phoned me. The item I ordered was delivered nearly two months later - the order was only processed after I queried. The packaging was damaged (see attached photographs). Their products are small to size. Products are of cheap quality. I still have no refund.”
“Ordered 3 products, when the order was shipped I only received one product. When I asked where is the rest they said it is not available and I can get a refund. Still waiting for a refund after a month. Phone lines not working due to the nature of there business they no longer accept any calls. These people are scammers and they are Snatching your money”
“My first order a couple years ago was good and very good quality. This time around there was no cool blue filling in the migraine hat and they falsely advertise an overly expensive glass as a set with a stand. I am very dissatisfied and disappointed”
“Will not buy on Snatcher again. The chairs I ordered was not the same as in the picture, I ended up spray painting the parts that was not the same color as the picture as I was not up to return the products. The delivery took longer than expected and could only imagine it being a dragging experience to return them. There are beter online shops to get the se products from.”
“If their service is good it is good, but when they fail they do it with flair. I have now been waiting for products in excess of a month and had to threaten them with the ombudsman and emailed one of their board members directly!”
“I placed an order and needed assistance to add to it and sent numerous emails to this company only to be completely ignored, the phone number listed does not work, when I call I am being told it is either outside of their business hours and when you call during business hours you are told this number cannot accept incoming calls!!! What a load of bull. I asked to speak to the owner or the manager and was ignored yet again, I requested a refund and was ignored again. So they have taken my money and completely ignored my numerous requests for assistance”
“I order from them for my sons birthday. After 2+ weeks I heard nothing. I messaged them and they said they waiting on a item but it will be delivered within the next week. (Firstly it would've been nice if they could let me know themselves the item is out of stock). Okay a week later and they deliver my package. One of my items is missing. Yes again I message them and asks where is my item. They say oh sorry it is out of stock. I need to request a refund or store credit. So after 3 weeks of waiting they never let me know about this is item and if I didn't message them they would've kept my money too. (ps. the item is over R500) for me that is a lot of money. I am sad by the service and lack of communication. Will definitely not order from them again.”
“I recommend you DO NOT buy form this retailer!
1. I had trouble paying with their online payment options which did not work and after eventually reaching a rude person through their online bot, was informed that I only had one option, EFT. At this point I was no longer interested to continue with the purchase, but made payment on the basis that the one item was something my 5year old son wanted and had saved up for.
2. Their delivery process state approx ten days and further that they will inform you in the event of a supply issue. I recieved a partial delivery, eight days after paying via EFT. The order was marked completed and delivered on their online store, and fortunately the item my son bought was delivered, but the other item was nowhere to be found in the poorly wrapped parcel. I should further mention that the item delivered was sold as new, but arrived unboxed and opened, not new.
3. You CAN NOT CALL them, can only reach them through the pop-up bot aka live chat on their online store, and I eventually communicated with a person, I think, whom informed me that there is no stock of the other item and that it will be shipped to me from China some time in the future.
4. I understand that delays and stock issues occur from time to time, but the lack of professionalism and communication is astounding. You are literally taking a risk by buying from Snatcher.co.za.
I will never risk buying from Snatcher.co.za again.”
“I bought ae rack shoe it couldn't carry 3 pairs of shoes like it's capacited to do I wanted to return it they told me I should put fewer pairs. What nonsense is this. I wish someone could share where I can escalate this nonsense”
“What a nightmare, I placed an order for a camcorder that is advertised on their site today still. Waited almost 3 weeks for delivery on to find out the camera is the size of a matchbox, yes a matchbox. I immediately started the returns process, Today after Three days of emails with the consultant Tashriek I am yet to get any feedback, sent the photos requested, and explained the reason for the return. I am now hoping this gets the attention and we can resolve this matter.”
