“You have the nerve to asked me this.
Well I got scammed & it doesn't look like I'm getting my refund evennthough I only spend less then R400 its still a lot of money for a poor guy like me.
How can these people even sleep at night”
“Never again will I order from them. Got a mobile blender that doesn't work. Shoe bag that is falling apart, looks like it was sewn with feet rather than hands. The only reason why I gave 2 stars is because I liked the airfryer. They take forever to deliver. It was my first and last time.”
“Stay away!! Firstly they stated that they had the product available, but once I ordered, I got an email stating my order will be delayed. I only received my cellphone cover after 3 weeks! Secondly - their customer service is appalling. The cover is defective. It was an expensive cover for a Samsung Z4 Fold - but it catches onto the hinges of the phone, preventing the phone from opening properly. I sent a detailed explanation and a photo that showed the issue clearly . .the hinge cover buckles in the middle and catches onto the phone when you try to open it. However.. now I am told they also want a video!! This is just delay tactics and now all my e-mails are ignored. Please also note that their contact number on their site does not work. Don't spend your money here - rather stick to a reputable online company where there are proper after sales service.
Update:
They were provided a photo but insisted on a video - which I have sent now. I will keep updating this review with any progress. I am giving them a week - then I will file a complaint with the consumer council.”
“SCAM!! Purchased a faulty item during July 2022. Item not repaired or refunded. Suggest more customers open a Case with SAPS and file a report with the National Consumer Commission.”
“Placed & paid for an order on 5 November. Nothing received and no refund forthcoming. SNATCHER are a disgrace, stealing from South Africans. How you are allowed to actually run a business is of MAJOR concern! You cannot speak to anyone at Snatcher and you just get standard replies.”
“Ordered on 3 December. 10 to 15 day delivery. Nope, not true. it is now the 26th of December and there is no inkling of a delivery. Follow up? Jip. Standard replies, "apologies for the delay", "courier company backlog", etc. Avoid this business. I requested a refund. "Nope, you cannot get a refund". They ignore the customer protection act and are flippant with their false advertising.”
“DO NOT BUY ANYTHING FROM THIS ONLINE STORE. THEY DON'T DELIVER AND YOU ALSO WON'T GET YOUR MONEY BACK. I ALWAYS BUY ONLINE AND IF I DON'T RECEIVE MY ITEMS I GET A REFUND EASY. BUT THIS ONE IS TRASH. THEY HAVE A BACKLOG OF REFUNDS, WHICH SHOWS THE TYPE OF BUSINESS IT IS. TRASH TRASH. CHECK THEIR FACEBOOK COMMENTS. THERE'S NOT A SINGLE HAPPY CUSTOMER. THEY ALSO DELETE COMMENTS AND REVIEWS.”
“Anonymous
PLEASE do not buy at Snatcher. They products they advertise online are misleading. I think the picture of the product they sale are taken from another store which is not Snatcher because the state of the product they deliver and what is shown online is two different products. I ordered an adjustable laptop desk online. The desk that was delivered was broken and full of cockroaches remains that were stuck on the packaging as well as the desk. The advertised desk was clean and new. This is false advertising and in the process of reporting it to OMBUDS. I do not understand why this store still exits. Its been two months and still l have not got my refund.”
“No tracking available. Order was done on 3rd Dec and after waiting 10 working days, it was still not delivered. The contact number and chat option on the website is not in service. You don't get responses to queries. Order just shows paid and processing. No peace of mind. Every other online store gives you a tracking number but don't expect one from snatcher. I eventually managed to get ahold of them through FB messenger to obtain a tracking number. Called Courier guy and was told that my parcel is with them and I need to wait another 4 days to receive it. That's 23 working days. I ordered from Shein on the 5th Dec and already received my package from China, yet snatcher cannot deliver from Jhb to Durban in the time promised on their site. They continue to bombard my email with promotions yet cannot even deliver what you order. Pathetic. Do not recommend this site. Stay away for your own sanity.”
“Reading so many bad reviews 😕. However I have a different view, maybe because I have ordered only twice from Snatcher. All my orders delivered correctly, and communication on order progress was kept up to date😊”
“Very bad service, I will never order anything from snatcher anymore. It's been 3 weeks since I've ordered my items, since today I have never received any of the items. No communication at all, and when I track is still says in progress. Tried to send email, no response till today. Is this not a SCAM😡😡😡😡”
“I ordered two solar/led items from snatcher 4 weeks ago, one attempt was made by courier to deliver with promises Sat 10 Dec, Sun 11 Dec and Mon 12 Dec. It's now 16th Dec and still no courier, items and snatcher promises to raise with their choosen courier dpd laser.”
“If there was a zero star, I would have used it! Ordered on the 25th November 2022. To date no delivery, there was delays and according to the delivery process they are to advise of this. No contact was made. Any and all contact was initiated by me. Emails responded to by Tashriek Rustin ~ Customer Support Agent, who is an absolute liar!”
“Out of all the products received only few were correct. What company does not have a phone number. Worst customer service! I cannot think they don't have personnel that count the quantities or even read the color. They better answer I will take it father as it is against the consumer act as well!!!”
“I won't order from snatcher again. Placed an order 14 days ago and still haven't received it. Although they provide a telephone nr, it is not working so there is no way to speak to someone in person.”
