“AVOID SNATCHER.CO.ZA AT ALL COSTS! Will not refund a product that is faulty, nevermind the lack of communication when initially ordering the product or long lead time!
After sending pictures of the item plus original packaging and shipping packaging and fulfilling all the T&C's as per their website, they refuse to refund the item as they now want a video meaning i need to disassemble my vehicle dash again to take a video, not going to happen. Id rather take a video of myself smashing the product.”
“Hi
An update on my purchase would be nice, ordered late December, still no delivery, still no update on where and how long, no tracking number, no email, sms, no nothing from you guys. However it does not stop you from sending countless emails of advertising.
Please update me on my delivery.
Paulina”
“Ordered a wig on the 2nd December and received an email after two days saying the product is no longer available, I choose the refund option but still haven't gotten my refund, the emails they respond after days with no clear way forward with regard to the refund. Not happy with the service at all.”
“You have the nerve to asked me this.
Well I got scammed & it doesn't look like I'm getting my refund evennthough I only spend less then R400 its still a lot of money for a poor guy like me.
How can these people even sleep at night”
“Never again will I order from them. Got a mobile blender that doesn't work. Shoe bag that is falling apart, looks like it was sewn with feet rather than hands. The only reason why I gave 2 stars is because I liked the airfryer. They take forever to deliver. It was my first and last time.”
“Stay away!! Firstly they stated that they had the product available, but once I ordered, I got an email stating my order will be delayed. I only received my cellphone cover after 3 weeks! Secondly - their customer service is appalling. The cover is defective. It was an expensive cover for a Samsung Z4 Fold - but it catches onto the hinges of the phone, preventing the phone from opening properly. I sent a detailed explanation and a photo that showed the issue clearly . .the hinge cover buckles in the middle and catches onto the phone when you try to open it. However.. now I am told they also want a video!! This is just delay tactics and now all my e-mails are ignored. Please also note that their contact number on their site does not work. Don't spend your money here - rather stick to a reputable online company where there are proper after sales service.
Update:
They were provided a photo but insisted on a video - which I have sent now. I will keep updating this review with any progress. I am giving them a week - then I will file a complaint with the consumer council.”
“SCAM!! Purchased a faulty item during July 2022. Item not repaired or refunded. Suggest more customers open a Case with SAPS and file a report with the National Consumer Commission.”
“Placed & paid for an order on 5 November. Nothing received and no refund forthcoming. SNATCHER are a disgrace, stealing from South Africans. How you are allowed to actually run a business is of MAJOR concern! You cannot speak to anyone at Snatcher and you just get standard replies.”
“Ordered on 3 December. 10 to 15 day delivery. Nope, not true. it is now the 26th of December and there is no inkling of a delivery. Follow up? Jip. Standard replies, "apologies for the delay", "courier company backlog", etc. Avoid this business. I requested a refund. "Nope, you cannot get a refund". They ignore the customer protection act and are flippant with their false advertising.”
“DO NOT BUY ANYTHING FROM THIS ONLINE STORE. THEY DON'T DELIVER AND YOU ALSO WON'T GET YOUR MONEY BACK. I ALWAYS BUY ONLINE AND IF I DON'T RECEIVE MY ITEMS I GET A REFUND EASY. BUT THIS ONE IS TRASH. THEY HAVE A BACKLOG OF REFUNDS, WHICH SHOWS THE TYPE OF BUSINESS IT IS. TRASH TRASH. CHECK THEIR FACEBOOK COMMENTS. THERE'S NOT A SINGLE HAPPY CUSTOMER. THEY ALSO DELETE COMMENTS AND REVIEWS.”
“Anonymous
PLEASE do not buy at Snatcher. They products they advertise online are misleading. I think the picture of the product they sale are taken from another store which is not Snatcher because the state of the product they deliver and what is shown online is two different products. I ordered an adjustable laptop desk online. The desk that was delivered was broken and full of cockroaches remains that were stuck on the packaging as well as the desk. The advertised desk was clean and new. This is false advertising and in the process of reporting it to OMBUDS. I do not understand why this store still exits. Its been two months and still l have not got my refund.”
“No tracking available. Order was done on 3rd Dec and after waiting 10 working days, it was still not delivered. The contact number and chat option on the website is not in service. You don't get responses to queries. Order just shows paid and processing. No peace of mind. Every other online store gives you a tracking number but don't expect one from snatcher. I eventually managed to get ahold of them through FB messenger to obtain a tracking number. Called Courier guy and was told that my parcel is with them and I need to wait another 4 days to receive it. That's 23 working days. I ordered from Shein on the 5th Dec and already received my package from China, yet snatcher cannot deliver from Jhb to Durban in the time promised on their site. They continue to bombard my email with promotions yet cannot even deliver what you order. Pathetic. Do not recommend this site. Stay away for your own sanity.”
“Reading so many bad reviews 😕. However I have a different view, maybe because I have ordered only twice from Snatcher. All my orders delivered correctly, and communication on order progress was kept up to date😊”
“Very bad service, I will never order anything from snatcher anymore. It's been 3 weeks since I've ordered my items, since today I have never received any of the items. No communication at all, and when I track is still says in progress. Tried to send email, no response till today. Is this not a SCAM😡😡😡😡”
“I ordered two solar/led items from snatcher 4 weeks ago, one attempt was made by courier to deliver with promises Sat 10 Dec, Sun 11 Dec and Mon 12 Dec. It's now 16th Dec and still no courier, items and snatcher promises to raise with their choosen courier dpd laser.”
