“I have been waiting for weeks for an order I placed towards the end of March. Extremely poor communication-supposedly awaiting stock items. If its not one thing it’s another. I cancelled the order and asked for a refund; no response since I did this. I have now started mailbombing their support desk.
I have used them before and had no hassles; not sure if they’re under new management or if they’re in the process of going under. Be careful.”
“Ordered on the 29th March 2023 and it’s now 12th April 2023. My order hasn’t been dispatched yet. They don’t even take phone calls anymore. No update on my order. Terrible service. Won’t use them again. They not doing me any favours. I could’ve bought elsewhere and definitely received my order by now.”
“Will never buy any products again partial delivery of items however paid for full amount and have not received any feedback yet. Another parcel still has not arrived. Poor service use other more trusted suppliers.”
“I ordered an inverter and paid before reading the reviews
The correspondence from the company is very poor but lo and behold my inverter arrived within 7 days. Hats off for the good service.”
“Unreliable, incompetent and bad service I ordered a camping tent 4 weeks back to use it last week at the camp it hasn't been delivered I even called to cancel the order they refused I ended up buying another tent as I am typing the tent hasn't been delivered 😔.”
“Bought items from snatcher, arrived faulty trying to return the items, so I send them pictures of the faulty items but no response on they side no recommended to buy from this company.”
“Dirk and Heidi, may you wake up. Your are not owning up to your deals. I was at the point of placing an order. Thank goodness I read the reviews first. You do indeed live up to your company logo, snatching people's money.”
“EXTREMELY DISAPPOINTED.
I purchased a tap from them on the 1st March 2023 and haven't received anything. When I emailed them on the 14th March 2023 regarding my order and someone by the name of Andile Mncube (Customer Support Agent) replied saying
"Good day Phumlile
Trust you are well,
Please accept our sincere apologies for the delay in communication with you regarding your order
Please note we are doing a follow up with procurement regarding your order
We will revert back to you soonest
Have a good day further
Kind Regards
Andile Mncube ~ Customer Support Agent
Snatcher Online
How was my response today?" but NO Update has been given to date. Now, no one is responding to my emails or DMs. I demand an update on my order or I will be forced to involve the authority on this scam. We work hard for our money to just be scammed by you.”
“They keep changing the delivery dates for an order. First says pre-order 10-15 days then says it is an imported product that takes 10 - 15 days once they receive confirmation from China. I'm now on 11 days after receiving confirmation from China and their tracking link gives a 404 page error. Bunch on scammers!!”
“I wanted to order a few surveilance cameras for my house and an Endoscope. My neighbor advised me to look at your reviews first,and was I disappointed. WASTE OF TIME AND MONEY!!”
“Absolutely pathetic admin processes!! Sent me the incorrect item, took me days to get some action, now I have to bend over backwards and waiste my time to return the item!!! What a disgrace of a company!!! If Dirk van Greuning is still at the helm, he should be ashamed.”
“They are thieves,i ordered and paid on 10 february but until today no item neither any communication from them.Goodbye R650.BEWARE do not buy from them.”
“Cannot believe them. I ordered on the 1st March and paid via debit card. Went to my profile said I didn't make a purchase. I immediately emailed. They asked me for EFT proof, I said it was a bank payment via the portal. They never responded back. I emailed numerous times after and the same answer. We have escalated your query to finance dept. They have my money they don't need the finance dept. They need to tell me when I will get my order. I will never buy from them again. Sometimes cheaper is not the better. Learnt my lesson.”
“This is the worst online store that i have ever dealt with. Product lasted a week after purchasing and told me the product is used and can't assist. Off cause the product was used. They take forever to reply to your mail and take forever to pick up the product. then you have to ask them on feedback as they won't come back to you. The worst service ever received. I hope someone can look into this.”
“I have not received any update regarding my order. They haven't replied to my email, I am very worried, they suppose to say how long will it take for my order, no update”
