“I believe they are a scam. No contact number only emails which they dont respond to. Invalid tracking number. Called DawnWing the courier they use also couldn't get through to them. Received an email they tried to deliver but no one was available yet i haven't received a call. then the next day the email says your parcel has been collected by driver for delivery yet yesterday's email said they tried to deliver.
If yall dont get your goods you can log a chargeback with your bank but it might take months cause they need to give the merchant atleast a month to respond to your dispute. so if you log a chargeback dont harass the bank ppl who is trying to get your mony back cause you trusted these scammers”
“Paid, long delay, incomplete delivery, no comms, SCAMMED
I made an order on 06 April 23. It got delayed. I chnaged my mind on the 17 April 23 and paid an additional amount. It got further delayed. I recieved an incomplete order on the 08th May 23. They completely ignore me, to date no feedback, no refund, no products.
Save yourself,... just don't. Stick to established shops like takealot.”
“Great service from Snatcher. I ordered a Drone and eventually the supplier could not provide one to Snatcher but Snatcher got another one with all the same features eg. Brushless motor, etc. I was kept informed on my order progress at acceptable, regular intervals. The Drone did cost a bit more than the initial one that I ordered but Snatcher did not charge me more for the difference in price. My son is extremely happy with the Drone, which I had ordered for his 21st birthday. I would definitely recommend Snatcher for anyone. There are issues with minor delays but Snatcher makes a plan for it's customers. Please be patient, as shipping from foreign countries is a bit hectic but there are good rewards.”
“I ordered a watch from them and only got a wrong colour after almost three weeks of waiting ,they are the worst they do not take themselves seriously .....they don't even bother communicating after receiving payment you have to constantly do follow up with them and arrogant attitude they don't care about retaining customers ...”
“The Worst Online Company, Do Not Attempt To Do Business With Snatcher, I Ordered A Air Fryer Mid January Of Which They Delivered The Wrong Colour Of Which Seems To Be The Norm According To Other Buyers, To Me It Was Unacceptable And Returned The Unit For Delivery Of The White Unit. Even Though The Website Was Advertising White Air Fryers They Kept Informing Me That There Were None Even On A One Day Advertised Special Options Of Colours Were Given And Not Fulfilled. During This Time Of Them Trying To Source A White Unit Through The Supplier I Received Another Black Unit Unaware To The Consultant Assisting Me on The Matter, On The 14th April I Returned The Unit And Requested A Refund Which I Was Promised Within 7 Working Days, As Of Same Date This Is The Response Received After Inquiring On The Refund (We do have a backlog of refunds as a result of us not having stock to fulfil orders). What More Can One Say On Such Shocking Service!!!”
“Stay far away from this crowd. They sell items they dont have. No phone number to call. Communications is terrible. It took me weeks to eventually get my refund. Horrible experience. Never again.”
“I purchased two 20m LED light rope. I was only notified there's only one in stock two weeks from my purchase and this only after I enquired. Amazingly enough the item is still up on the website not marked Out of Stock. Now I am struggling to get a refund on the outstanding item, for two weeks now! Don't bother purchasing from them, customer service is non existent!”
“There service is bad I am waiting on my items I received a email two days later that no stock is available but the order was already paid if an item is out of stock then it should reflect immediately”
“I have been waiting for weeks for an order I placed towards the end of March. Extremely poor communication-supposedly awaiting stock items. If its not one thing it’s another. I cancelled the order and asked for a refund; no response since I did this. I have now started mailbombing their support desk.
I have used them before and had no hassles; not sure if they’re under new management or if they’re in the process of going under. Be careful.”
“Ordered on the 29th March 2023 and it’s now 12th April 2023. My order hasn’t been dispatched yet. They don’t even take phone calls anymore. No update on my order. Terrible service. Won’t use them again. They not doing me any favours. I could’ve bought elsewhere and definitely received my order by now.”
“Will never buy any products again partial delivery of items however paid for full amount and have not received any feedback yet. Another parcel still has not arrived. Poor service use other more trusted suppliers.”
“I ordered an inverter and paid before reading the reviews
The correspondence from the company is very poor but lo and behold my inverter arrived within 7 days. Hats off for the good service.”
“Unreliable, incompetent and bad service I ordered a camping tent 4 weeks back to use it last week at the camp it hasn't been delivered I even called to cancel the order they refused I ended up buying another tent as I am typing the tent hasn't been delivered 😔.”
