“Snatcher deserves zero rating, such poor customer service and false advertising. It is painful to deal with Snatcher when it comes to return an item and receive a refund. On the app they advertised that the juicer comes with x 2 cones (x1 for large and x1 for small citrus fruits) where the juicer I received only came with one small cone. The flip-up drip spout is also very flimsy. It is frustrating enough to receive an item that is not as they advertise, and even more frustrating to arrange collection and a refund. In addition they want to charge clients a 15% 'handling fee' if the client changes their mind (To date they still insist that the reason for return is that I changed my mind, which is even more frustrating!). It took them almost a month to come and collect the item, and I still haven't received my refund, item was collected on 17/11/2023 already! Shocking!”
“You deserve a zero rating for the most pathetic company to deal with. My order was cancelled by the supplier. After providing my banking details for the refund, I am struggling to get my money back & my emails are being ignored. Very clever that you can only communicate with them by email. Easy to ignore & keep your money. DON'T EVER DEAL WITH THESE SHARKS.”
“This store is very good at advertising only .when you buy something from them they provide a false delivery schedule and give false information. I bought an ltem from them on 2 november 2023 and said they will deliver within 7days and after 7 days they start to say the item is coming fro overseas and give a false tracking information .l tried to track the item up until the tracker said item delivered to my address while nothing had been delivered ,after contacting them on email they end up saying the item had been returned to their wharehouse .l requested for a refund but till now no refund .they are longer responding to my emails now.Please dont ever try to buy from this shop they are thieves ,they will snatch your money .please,please dont”
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“I will never purchase from Snatcher again.The worse company to do your refunds.Collected my items a month ago.The dont reply your emails.I am a pensioner without other income.Deborah Basson”
“If it was possible to give a company zero stars I would they take forever to ship will deliver the wrong things and will take forever to refund you absolutely terrible”
“Good day, terrible service from Snatcher. They don't respond on emails. The telephone number given, is no longer in service. No contact detail, only emails.
I would not advise buying anything from Snatcher. Very disappointed. Scamsters.”
“I've been waiting for my order and they are now mute after I've paid.. They are not responding my mails. And I recently had an issue with them regarding my refund.
Snatcher is a fraud.”
“BLACK FRIDAY WARNING. Snatcher Snatches my money. Still waiting for my refund. Had an apology on HelloPeter. No money yet. They also indicated that they communicated privately with me this is not true. I had no communication from them. It's now a month and a half later. No response or payment. See my comments on HelloPeter. Why is the ratings so inflated on Hellopeter?
Ratings:
Reviewsio 1.3
Trust Pilot 1.5
ScamAdviser 1
Yellos9 1
Scam detector 58.5 it of 100.
BE WARNED!!!”
“They never fail to disappoint. I am yet to see a satisfied customer who had received their order without issues. If you check their Facebook comment section then you will know what right decision to make with regard to ordering from them. They always send wrong items. They take ages to refund and lie that your refund has been processed.”
“Online shopping was very easy. I bought Robot ip security camera and are very satisfy with the product. It have all the fitures needed for alarm in caravan”
“FRAUD on the webpage I selected a size 12 sausage maker and paid the price for it. I receive a cheap size 10 which I saw in a Chinese shop which was much cheaper. I ask my self...why did I than order the bigger one online while I put the size 10 back on the Chinese shelve wich where
half the price of the size 12 I and would not have to wait for something I did not order. I receive incorrect product. The customer must get what he ordered not a RIP OFF. I wait to long for delivery so I will not refund it. I wil use the wrong product with a unhappy face and long teeth. NEVER AGAIN!!!”
“SHOCKING service. I ordered two items 24th Oct and I'm still waiting. No follow up info. No contact number and they don't reply to emails. I'll NEVER order from them again.”
“Ordered 2 adult money heist costumes for Halloween that came with masks. The costumes sent were kiddies costumes and there were no masks. I returned both products on the 19 October 2023 and i am still yet to receive my refund. Upon following up, i am told that it has been escalated. Why is a customer been given the run around, i wished i could of have the seen the reviews of this website before placing an order.”
“my product was delivered two weeks ago thus far i had no refund. promises are made by Shaun and Dorothy but nothing has been done. no responses on Monday and Fridays seems they dont work. you cant call them as they only provide email address. they steal your money, quick to sell products but when products are returned your money draws interest for their benefit and client has to beg for a refund. UNPROFESSIONAL WILL NOT ADVISE TO SHOP ON SNATCHER ONLINE!!”
“DO NOT BUY FROM SNATCHER, THEY ARE SUPER FRAUDS!
Bought products, 2 of 4 faulty. Reported it. Faulty items collected with refund promised in "turnaround time of 7days". Today, 21days later, NO REFUND YET! New excuse... "huge backlog of refunds at accounts department". Pathetic customer service via email not regularly answered (or ignored - lady with the name Ruth) and when eventually, then with the same standard wording reply. NO EFFORT MADE TO FIND OUT STATUS QUO - EASIER JUST TO SEND A STANDARD REPLY AND THEN TO IGNORE THE CUSTOMER AFTERWARDS!!!”
