soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible after sales service cancelled my order on the 22 November 17 still waiting on my refund of £467 phoned numerous times promised my money would be in my account still no refund. Now taking my case toTrading standards”

Helpful Report

Posted 7 years ago

“I ordered the radiator online and within a couple of days received a delivery date, which was in the next 7 days. I waited for the delivery to arrive, but it never turned up. I thought maybe it would be delivered the next day, but again it never arrived. The next morning I telephoned Soak, to be told my product is out of stock and I would need to wait another 10 days. The office and warehouse do not seem to be communicating to each other. If a product is out of stock how can I have a tracking number and delivery date? Why didn't the office call me to tell me it was out of stock and would be another 10 days? It finally arrived, but what a nightmare!!”

Helpful Report

Posted 7 years ago

“Worst company I have ever had the misfortune to purchase anything from.”

Helpful Report

Posted 7 years ago

“They never I order my shower on the 17th November and it turn up on the 30th. I was told it would be with me on the 26th. I never revived any email to say it was dispatched & I was left with no shower for 3 weeks. Never order from them again I ask to speak to a manager & I'm still waiting for the phone”

Helpful Report

Posted 7 years ago

“It made me very unhappy.”

Helpful Report

Posted 7 years ago

“I ordered items on Wednesday morning (15th November), i paid £30 for next day delivery. Next day delivery did not turn up! Six out of the seven items turned up at 6 o'clock on Friday evening (17th November). I am told by the delivery driver that the toilet had been left in the depot because it was smashed. I reported this to soak on Monday 20th November, to be told i would get a replacement within 24 hours !!!!! Today, Thursday 30th November i am still waiting for the toilet?? I have had no notification off soak to inform me of any problem with my order, i have a very angry customer who was supposed to have a full bathroom fitted 2 weeks ago. This is very poor customer service, from a company that i regularly promote to my customers. I would also like a full refund of the £30 fee i paid for next day delivery, as this clearly failed to happen. I look forward to your reply.”

Helpful Report

Posted 7 years ago

“They didn't perhaps someone could give me a call and I will explain”

Helpful Report

Posted 7 years ago

“Lovely item but bad communication from company I emailed asking when delivery would be and got nothing back until a text the night before the day which meant I struggled for plans to get someone to receive the delivery as no notice given and it took a long time to arrived from initial order, customer service lacking”

Helpful Report

Posted 7 years ago

“As radiator was damaged I Refused delivery and courier took it back. Immediately contacted soak. That was 9 days ago and I have only had one automated email back. No resolution still!”

Helpful Report

Posted 7 years ago

“Abysmal customer service. Would not use again. Multiple companies linked to one merchant ID, one of which linked to a non working website, email and phone number. Dodgy. Steer clear.”

Helpful Report

Posted 7 years ago

“Terrible service. Called numerous times no reply ,emailed numerous times no reply. Won't be using again.”

Helpful Report

Posted 7 years ago

“They haven't seeing I am still waiting for a REFUND for non delivery of the item”

Helpful Report

Posted 7 years ago

“REFUND please I have been waiting 14 days.”

Helpful Report

Posted 7 years ago

“You didnt it made me very unhappy”

Helpful Report

Posted 7 years ago

“Unfortunately this was the first time I've used soak.com. All I ordered was a simple water fall tap and charged £8.00 for delivery which was allegedly 2-8 days. For £8.00 delivery charge I would have expected to have the tap next day!! However the tap did not turn up in the advised timescales advised and no matter how many times I phoned and emailed I could not get any response from your selves. It wasn't until I found another email address and wrote a pretty annoyed email that I received an almost instant response. This was from I have to say a very polite young lady Victoria Shipp who was very friendly and apologetic and advised that the tap would strangely arrive that day. I will definitely not be using soak.com again and recommend you employ more staff like the polite young lady Victoria Shipp.”

Helpful Report

Posted 7 years ago

“Delivery date given was wrong. I took a day off work to accept delivery and it didn't turn up! Then your customer service is rubbish! Didn't answer any questions I asked and didn't even get an apology so won't be using you again and certainly won't recommend you. Lost a days wage because of this.”

Helpful Report

Posted 7 years ago

“It answered calls quickly.”

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Posted 7 years ago

“They didn't!”

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Posted 7 years ago

“Was very unimpressed by our 2nd delivery from soak .com. Our first order was taken and dispatched in fantastic time, we received it in the time stated. However our second order which was more expensive was not handled well at all, it was certainly overlooked and no communication was received. When we phoned a week later it took 5 mins to fine then to be told it would be another 3 days. If we had not have phoned, the order would have still been outstanding. Very poor service I feel.”

Helpful Report

Posted 7 years ago

“I’ve not even received my valves or any other part of my order. Dealing with Soak has been horrendous, they are simply an awful company to do business with. 3 days I’ve taken off work to be at home to receive my delivery, 3 days I’ve had plumbers on site to fit my radiators and Soak have failed to deliver them every single time!!! The purchase has cost me a fortune in lost time and fees for my contractors.”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews