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Southern Fried Chics Reviews

4.2 Rating 6,765 Reviews
79 %
of reviewers recommend Southern Fried Chics
Company Reviews Product Reviews
7,008
 Questions Metrics
4.2
Based on 6,765 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Southern Fried Chics Reviews
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Phone:

855.473.2442

Location:

117 Hampton St,
Rock Hill
South Carolina
29730

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Ruth Killoran
Verified Buyer
“Only on this last order, my shirt took a month to get here. My bathing suit on came with bottoms, and was non returnable.”
Helpful Report
Posted 3 years ago
Valerie Alban
Verified Buyer
“Ggggggggggy”
Helpful Report
Posted 3 years ago
Taylor Shay
Verified Buyer
“Everything was handled in a timely manner. Only thing that will be the reason I don’t buy from here again is the sizes. Bought a dress in an XL. Fit in my chest but didn’t zip, so I went up to a 2XL. BOOBS DIDNT FIT but the dress zipped. Which makes 0 sense to me. So now I’m out $180 and have no dress to wear to a wedding :(”
Helpful Report
Posted 3 years ago
Heather Guillory
Verified Buyer
“I found the refund /exchange to be hard to find . Was unable to exchange or return on item that was very clealry labeled as a final sale. Also when having two models in varying sizes would be helpful if they provided the models measurements and sizes for reference.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered the Lace Talk About It dress and received a product that was falsely advertised as "true to size" and a color that was entirely different from the pictures. I'm very dissapointed because the dress is unwearable due to the size I received.”
Helpful Report
Posted 3 years ago
Ashley Stanton
Verified Buyer
“I do not like the jacket that I bought. My hair gets caught in the sequins so it is not comfortable to wear. When I tried to return it I was told that I cannot.”
Helpful Report
Posted 3 years ago
Ida Gonzales
Verified Buyer
“I am so disappointed in your company. I will never order from you again.”
Helpful Report
Posted 3 years ago
Kristen Godfrey
Verified Buyer
“Not too long ago, I would have rated them a 5 as I am a repeat customer & love their products. However, the description for my most recent purchase was inaccurate as the boots do not fit true to size. I have purchased 3 other pair of boots previously in the same size & these are much smaller & do not fit. Despite the inaccuracy, they have refused to make it right & allow me to exchange them for a larger size. What a waste of money!”
Helpful Report
Posted 3 years ago
Debbie Vanacker
Verified Buyer
“I would love to write a review. However how can I write a review when I have not received my order! It’s been a month and I haven’t received anything! Not very happy. I wanted to place another order but not with this type of communication”
Helpful Report
Posted 3 years ago
Kathi Geyer
Verified Buyer
“Read the return policy before you buy. They would return it a change any items.”
Helpful Report
Posted 3 years ago
Scarlett Hixson
Verified Buyer
“My mother and I ordered this same dress, different colors, within 10 minutes of eachother-- my order being first. We had an event to go to on 4/15, so I called SFC to make sure that if I ordered on 4/1/22 (the date we ordered), that the dress would be to me and my mom by 4/15. It is now 4/19, the dress still is not here, I had to find another outfit to wear. My mom's dress came in on time, it showed up late, but it was shipped and delivered by about the 12th. Beautiful dress, but just keep in mind that the shipping might screw you over. I may return mine since it did not come for the specific event it was shipped for.”
Helpful Report
Posted 3 years ago
Hey Scarlett! I am so sorry about that! Unfortunately, we do not have any control over the package once it leaves our facility and all carriers have been having issues due to limited staffing right now. I sincerely apologize for any inconvenience that may have caused!
Posted 3 years ago
Tracey Morgan
Verified Buyer
“I purchased two items, which I had to repurchase a different size because their sizing chart on their website is inaccurate, and when I went to return the two huge dresses, it was rejected due to final sale. Or so they say. Unreal. Even with a fault of their own system having the wrong measurements. Even though there stuff was cute, the customer service alone was less than acceptable. They wouldn’t even allow an even exchange, which is what their website says they’ll do. Buyer beware! You can get everyone in my wedding party will not be purchasing from here. Communication was worthless”
Helpful Report
Posted 3 years ago
Hey Tracey! I am so sorry that you had that experience. Our return policy does state that items ending in .95 or discounted more than 20% are considered final sale and not eligible for return or exchange. If we rejected your return incorrectly, please reach out to us at contact@southernfriedchics.com and we are happy to look into the issue for you. I sincerely apologize for any inconvenience! XOXO Jamie
Posted 3 years ago
Regina Lawson
Verified Buyer
“1st time & last time I'll ever buy from them. Bought a wedding dress, doesn't fit well & simply wanted to exchange. They advised because it was on sale, no refunds or exchanges. Wasn't advised of this upon purchase.”
Helpful Report
Posted 3 years ago
Rachel O'Brien
Verified Buyer
“Really disappointed that I couldn’t return or exchange a dress that looked very dingy when I opened it.”
Helpful Report
Posted 3 years ago
Shilo Schultz
Verified Buyer
“So far not very good, haven’t received my order very upset by it, was going to wear the dress to my bridal shower, I received a text stating my package had shipped but when I track the shipping number provided it says it an invalid number.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very unhappy with the quality of dresses I purchased”
Helpful Report
Posted 3 years ago
Carolann Morris
Verified Buyer
“Will NEVER order from you again! I received the two dresses I ordered and would like to return one only to find out you don't take returns!! Absolutely Unprofessional!”
Helpful Report
Posted 3 years ago
Ashley James
Verified Buyer
“Was unable to return a dress even though the color was nothing like what was pictured, just because I used a discount code.”
Helpful Report
Posted 3 years ago
Hey Ashley! I am so sorry for the disappointment in that dress. That order is eligilbe for return for store credit. Please send an email to contact@southernfriedchics.com ATTN Jamie so I can help you with this! XOXO Jamie
Posted 3 years ago
Meleah Dollar
Verified Buyer
“I placed an order on March 2, and never received it. After contacting your customer service through email, Olenka, informed me that it’s not the company’s problem once the items leave the warehouse. I ordered $92.35 worth of merchandise, didn’t receive it, because it is lost in shipping, I don’t get a refund reshipment, nothing. If your company is not responsible for getting my items to me, than why would you offer the shipping options that you do? I have never had a company do this, and I have ordered from this company a lot!!! I can’t believe no one is willing to help me with this and I’m just out $92!!!!! I’m just shocked this company works this way… and by the way, Olenka probably shouldn’t work for your company.”
Helpful Report
Posted 3 years ago
Hey Meleah! I am so sorry that you have had this experience! Unfortunately, once a package leaves our facility, we do not have any control over the carrier completing the delivery. I can see in your order notes that Olenka has issued you a courtesty store credit and filed a lost package claim to try to get your money back. Those claims do take some time but I can assure you that she is doing her best to get you taken care of! We sincerely appreciate your paitence while we work through this process. Olenka will get back to you as soon as she gets a resolution from the carrier. Again, I sincerely apologize for the inconvenience and frustration this has caused! XOXO Jamie
Posted 3 years ago
Anonymous
Verified Buyer
“Save your money and order elsewhere!”
Helpful Report
Posted 3 years ago
Southern Fried Chics is rated 4.2 based on 6,765 reviews
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