“I was in the North Finchley branch (excellent customer service btw!), and Aleksandra the staff member helping me was trying to contact my Ilford branch for a whole hour before they bothered to answer the phone. They needed to get my details from my branch to replace my contact lens. This was even after the busy Saturday lunch period and with a manager on duty (we asked), so there is no excuse. I will be moving my direct debit to N. Finchley branch as a result.”
“Ordered new lenses and frames. Eye test and fitting were done professionally if not a little sketchy on detail. On collecting the specs I found a manufacturing fault in one of the lenses. Dealing with one of the assistants I was told the person who measured me for the specs was not available that day and they were the only ones who could deal with it.
I mentioned that it was a faulty lens not anything to do with the fitting however I had to make an appointment which due to my availability was a week away. 'I felt that I was not believed that the lens was faulty and that the frames just required adjustment and of course one has to get used to new specs, I have been wearing specs since I was five years old and I am now 69! On visiting at this appointment I did not see the person who fitted me but rather the store manager/owner. He could see the fault in the lens and agreed with me that a new lens was required. I complained about the previous customer service but he was sympathetic. I was given the option of a new lens or a refund. After some consideration of the wait I had had already I opted for a new lens rather that go through the whole process of tests and choosing again with another store. I have just been informed that my new lens is ready but that it has a chip in it so another lens (third one) has been ordered. This is not the first time I have had problems with SpecSavers quality control but it will certainly be the last time I use them.”
“Had an appointment 2 weeks ago at specsavers Hull , had the test picked out the frames and paid for my bifocals and got free react alight lenses a week later picked them up !!!!!!! could`nt see a thing , i had double vision with them and everything out of focus . I was told try them for a week and see how you get on with them lol i told them your joking so they made me another appointment and a re test a few days latter . i had the re test instead of bifocals i ordered 2 separate pairs . The reading glasses are ok if you hold the paper about 8 to 9 inches away but useless on the computer and the distance glasses well i can see better and clearer without them ..... i was told the manager would ring me today , but no call from them !!! well i guess they have my money and thats that”
“Paisley branch - Customer service very poor. Waited 35 minutes to collect glasses and there was more staff than customers. I ended u leaving without my glasses but alas will have to go back as they already have the £100 they cost off me.”
“SpecSavers have the worst customer service going, I ordered a a pair of contact lens and free glasses from them, becuase it was my first time ordering contacts I thought it was a good deal. 2 days before delivery I spotted that I cold get the contacts much cheaper else where i asked to cancel. i was told theorder was already sent and I would have to return. The return process was very frustrating and getting a full refund was nearly impossible. I wouldn't recommend.”
