“Incredibly helpful staff , in particular Tracy at the westbromwich branch who went above and beyond to assist and her customer service was exemplary .”
“Excellent customer service from the staff at the Specsavers in the Intu Centre, Derby today..12/10/18..BUT..exceptional customer service from CHARLIE....You were a STAR! We hope you read this...Thankyou for ALL your help, and kindness during our visit. Terry is now looking forward to receiving his new glasses.”
“Service is outstanding and consistant. I was and always am pleased in the way I am dealt with. The Woolwich branch is Clean and inviting. I cannot recommend them enough , want first class service try them”
“I lost an arm off my reading glasses and took them into the St Annes branch and within 2 hours they were able to replace it, free of charge!
Always excellent service.Thank you so much!!”
“Been here today for the first time for an eye test. Wasn't planning to buy any glasses. But staff were really friendly. 3 English men and 1 Asian lady - she is adorable, all of them were very helpful and patient. Didn't feel like I was pain in the ass:) even though I was. I liked the fact that they didn't try to upsell. But I still spend a lot of money though ha. Waiting for my two pair of glasses now. Can't wait. Thanks so much for winton specsavers staff today. Mr. N ;)”
“Specsavers Stourport really listened. I had an injury to my eye and eyelid and had been referred there by my doctor on the pairings scheme. Luke listened to everything I had to say, didn't interrupt me or try to give me his opinion. He valued what I was saying, writing it down and asking appropriate questions before going and talking to the optician. What a really refreshing experience. I felt valued, cared for. He had time for me, as did the optician and because it was late in the day, they didn't have an appointment slot for me but made one at the earliest opportunity, advising me to see if other opticians in the area could help with an appointment any earlier. I tried another optician and didn't receive anywhere near as much kindness and care as displayed by Luke and Jenny. Specsavers are my opticians and I always receive a high level of customer care there. Thank you - listening is such an under-rated skill normally, but wonderful to see it being used so well in Stourport - I'm sure I would have received the same level of care and attention from the other staff there, but thank you Luke”
“Appointment was on time, all staff were friendly and professional and looked after us taking into consideration that we had a young baby with us. Staff Sharon and Jackie were particularly helpful and ensured that our visit was a success and hassle free. Thank you (very happy customer)”
“First time in 4 eye tests, with various opticians, over the last few years that I have received a prescription that actual provides good results. All others were problematic in one way or another. Either to strong or too weak a prescription prevent being able to see well at both long and near distances.”
“Specsavers - Cardiff (Leckwith). Served by Sophie, who couldn't have been more helpful. She spent quite a bit of time helping me (but primarily my wife) to find an acceptable pair of frames for me, suggesting ones we wouldn't have chosen, but definitely suited. Very professional, very pleasant to speak to and knew what she was doing. The optician (who's name I didn't get, but a nice blonde lady) was exactly the same, so it reflected well on the branch. I've seen reviews about incorrect glasses being supplied in other Specsavers and I can't comment on that as mine won't be ready for a while, but from today's visit I'm confident they will sort any issues out. Well done Sophie!”
“SPECSAVERS EXETER.
Saw lovely optician called Emma who hade a delightful manner and very informative.
Jenny helped me choose glasses and was able to fill me with cofidence on choosing lenses, she was meticulous in measuring .
Glasses are lovely and I forget they're on.
Director is lucky to have such wonderful caring people”
“Recently took my Nana into specsavers Fareham and they were so helpful. Nana now has mobility issues, all staff were willing to help and the optometrist was so patient and lovely.”
