“Great got a new pair of glasses normally use store optical but they have closed down so tried Specsavers Kirkby In Liverpool ... my old opticians charged me £300 and Specsavers Kirkby only charged me 105 for the exact same frame and lens”
“Went to spec savers in Morrisons Lincoln been having trouble with my glasses not fitting right, then after the third time of going back jack said this is not right, let’s start again felt really relaxed picked what I wanted got the glasses I want and they are even going to post them to me. Thank you jack”
“I have successfully managed to sort a product order and I have thanked the online support as well the sort Team leader for coordinating so professionally as I had some urgent problem and they helped me to fix it. It was concern issue as that was an obstacle for work, moving safely and I thank the Edgware Road team, and chat with us option for finally delivering the product with success!”
““Saved my sight.”
My practice is in Dereham.I phoned them on Good Friday also during lock down as had a very sore and blurry eye, I am blind in my right eye so was worried as this was my good eye, I left a message and they got back to me within the hour to meet them at their practice. Was sent urgently to hospital as had a piece of metal in it and it was healing over which could have turned out really badly.. They were so professional and kind, many thanks to Calum and to the lady I dealt with as they were amazing.”
“I am happy with the service that I was given at specsavers. I have stuck with them over the last few years of wearing glasses as I found them to be cheaper in price, and I like the glasses they have on offer compared to other high street or online opticians/suppliers. Considering we are at the moment as a nation in lock down with the Corona Crisis, the service I have been given has been very good. The day before lock down I had an eye test which I didn't have to wait long for. The test I paid £15 for as I had an offer to use, this included a £10 test that I obliged to have extra to test for eye diseases that I could have or get within the next 4years. I ordered 1 x clear lense ,and 1 x sun glasses which were designer with verifocals. My store had closed due to the virus but when I called them they told me that my glasses were ready to collect from a nearby store in Sainsbury's. My glasses had been made and ready for me earlier then I expected, only took Nine days!. I love my new glasses and they fit perfectly. A Big Thank You to Specsavers. 👓🕶👍”
“I popped into the lewisham branch because I broke my glasses, and didn't have a spare. The young lady fixed the broken ones and told me about the buy one get one free, just incase anything happen to these again. Well done Lewisham.”
“Excellent service.great prices and they really knew what they were doing. I had some unexpected serious vision problems and I was treated with kindness and they knew exactly what to do. I was more than happy with the service and would not think of going anywhere else.”
“Visited the caterham store and I can honestly say the experience was 10 out of 10. It was my first time having my eyes tested in over 20 years and all the staff that served me were professional and extremely helpful.”
“Fantastic customer service in the Ilford branch - although it is very busy at times - some of the senior staff working there are great. Naz who does the first part of the test is a right character- funny - cheers you up - so you don’t mind slight delays. I’ve been going for years would recommend this store to anyone. Avoid school holidays gets too busy.”
“I went for my first eye test in 20 years at Specsavers, Brixton, and then was lucky to have the lovely Yasmeen to help me choose my frames.
Yasmeen was very professional, kind and helpful, and made sure that everything ran smoothly with my first pair of glasses.
A big thank you to Yasmeen and all the team at Specsavers, Brixton.”
“I’ve just used Specsavers home eye test for the 2nd time and found it to be an excellent service. The two people who came were friendly but professional and explained what was going on. I received my new glasses within the week. We find it so easy to complain nowadays so it’s good to report excellent customer service”
“I am very pleased and in fact overwhelmed by the service I received from Kirsty Ginger (Audiology Practitioner) at your Christchurch Branch. She is an employee in a million, who went over and above 'the call of duty' to provide an excellent service to me last week. Not only was she sympathetic and empathic towards me, she clearly understood my frustrations at my GP surgery! Having confirmed that there was damage to my eardrum, she also sensitively informed me that there was further damage in my inner ear. She then offered me a further appointment later in the week to take a photo of my eardrum so I had evidence for my GP who was unable to see the damage herself. She worked during her lunch break and after work to ensure that I had the printed information I needed to present to my GP the following day. In all she was kind and caring. Thank you Kirsty!”
“I was delighted when specsavers employee “ Peter Ireland” from Cambridge Fitzroy Street Branch helped with my lenses reconfiguration/adjustment/modification/ to my recent variofocals prescription. I therefore wish to leave *****5 star feedback on the help I received from him. I can only recommend Peter in the Very highest regard as a true professional.
Michael young.”
“If you need your glasses fixed and someone says you have to get new ones - ask for Jehvornie. I had such a pleasant experience today when he fixed my glasses right up.
Full story:
I came into the store in Brixton a week ago, after having sat on my glasses a few months earlier, and finally decided I'd like them fixed. A partner tried to fix them and told me they could reuse the lenses and I'd get new frames for half the price. I decided that they were still in an all right shape, but when I got home they fell to pieces! Can't help feeling that partner just made the screws looser. I fixed them cheap Harry Potter style with a bit of tape and after feeling cheap for about a week, decided that I'd just fork up the cash. In comes Jehvornie, showing ambition and love to the universe and a fellow human being, and fixed them right up. THANKS, brother.”
“Received a brilliant customer service at Specsavers in Kensington. My husband and I both had been pre-tested by Pryanka and eye examined by Randeep who was very thorough. I was pleased with Pryanka who was extremely patient with my husband who is a chatterbox and was being picky choosing frames. She helped my husband choose a best fitting frame so his lenses could fit in as his prescription is quite thick. She is a gem and perfectionist in picking out frames according to the customer’s face shape and what colour suits the person. Thank you both ever so much Pryanka & Randeep.”
“Had an appointment yesterday at chepstow store the assistant was busy but so helpful, he took the time and trouble to talk me through my choices and helped me choose frames also explained all the product options that you for a good experience, Lyn currey”
“Treated like a fool and felt like a lair in the Gorseinon shop when I complained about a so called offer they had. When I tried to complain to head office via their website the complaint went back to Sally Anne who says she owns the store. And dismissed my complaint completely. She has told me there’s a nice friendly optician a few doors up and I should go there. Well Sally Anne I think anyone living in Gorseinon should also go to another optician.”
“Went to Specsavers Stamford this week for an eye test. The staff were extremely helpful and very professional. They explained everything in detail and the dispenser guided me carefully through the selection of frames and lenses. I recommend them as a 1st class opticians.”
