“Mother inlaw 96 been going to Specsavers for many years for eye's and hearing. She is now in a care home. So We contacted Specsavers for home visit. Very difficult to make appointment saying they were busy we will call you back. This happened 3 times with no call back for an appointment. Decided to say goodbye to Specsavers for good and go elsewhere which we have done. Don't waste your time with this lot for home visit.”
“Wellington Telford store - told me my eyes had really depreciated badly since visit one year prior - and sold me 3 pairs of glasses accordingly. Went back as I felt they were far too strong - was told to use them for an hour a day for couple of weeks and get used to them. I suffered from headaches, dizziness and sickness after forcing myself to follow their instructions and eventually my doctor sent me for a brain scan - ended up having two as symptoms persisted (both clear). Went to another optitions in Oakengates who discovered I had been wearing glasses way too strong for my eyes - no wonder I was ill. Specsavers are wriggling and indicating my eyes might have improved since my visit to them - miracle? I don't think so, they just will not apologise and offer refund so I am seeing solicitor as I am angry they get away with this (having read these posts) over and over again. It is about time they were CQC regulated. I have not left a name other than JenS as I will be taking them to court and I do not want to gie them anything to moan about.
Will update you all very publicly when I win. Again not had refund but going to court and fully anticipating one.”
“I have been a Specsavers' s customer for 10 years, and unfortunately I have to say " be careful when you go there" . I don't trust their optometrists anymore. I had my eye test in January, I was given new prescription and new glasses. But I could not see clear with my glasses- I felt that I was wearing someone elses's glasses.Went back and I was told to keep wearing them because it's just an eye- adaptation period. Wore them one more week- no change. Went back again, they did minor changes of the frame ( more curved)- still the same vision. They booked me with a specialist. So, I came back the third time, and the specialist booked me for the second eye test. I visited the forth time Specsavers, I took the second eye test ( in February)and the result was: yes, the first eye test was wrong and my new prescription is more near to the old one. They said they would order new lenses for me ( I had the varifocal ones- paid in total £338)
I am quite an organised person and I keep everything filed. Went home and compared the new prescription with the old one given in 2018. Surprise! There both were exactly the same. No changes.
1. They prescribed a wrong prescription
2.They kept quite and fail to tell me that I did not need new glasses.
Is that ethical?
And I compared the prescription from 2014 with that in 2016. Only 0.25 change -which is unsignificant and usually there is no need to change glasses. But they do, they prescribe new prescription for you almost every two years so you will be their customer for ever.
Watch out! Now I understand why they are so busy.
Eventually, they rambursed the money and I cancelled the glasses but it's not about money, it's about my time, my trust and my safety.”
“Collection for 11:15.Cant find my glasses.Told to wait.Several disgruntled customers at the collection desk .👎🏽👎🏽👎🏽.Better off somewhere else next time .”
“My appointment for an eye test was on the 14/2/20 at 2.30pm at White Lion Street,Norwich.,an opticians I have used for the last 10 years.
After the first 5 minutes the optometrist put his hand to his mouth and sneezed over it and me he then continued with my eye test without washing his hands or blowing his nose.
In very close proximity he continued to sniff very loudly frequently putting his hand up to his face whilst still carrying out my test!!
As a client I found the sound of snott rattling around the room repulsive. As a qualified nurse his hygiene habits were disgusting.
The refurbished shop is very nice but give me the old shop and standards ever time.
Needless to say all Specsavers are off my list.
NEVER AGAIN !!”
“To the Board oF Directors,
Dear Sir,
This concerns your recruitment at Epsom Department. I have a customer there and I have noticed that they only have one type of Ethnicity in the customer service role. My wife applied many times and never been contacted. She applied for a role recently and the person there said they have already interviewed someone, and the advert was only 2 days. My wife is an experienced person which amazing qualities in Administration and she worked for specsaver Kingston when she was younger. Why not giving a chance to different ethenicity. Thats how you call equality and diversity?? All your customers, are they from only one ethnicity?? Look into your recruitment system please and change these mentalities.
Kind regards,”
“First appointment was cancelled due to illness of one of the opticians, and apparently was ill again on day of my husbands test. The optician who can to the house did not introduce himself/or give us a business card. He was very short with my husband, definitely didn’t have the manner for vulnerable people. I felt it was a poor testing method. The amount paid was too expensive (to late to do anything about that by the end). Time to receive new glasses...25 days is just ridiculous. My husband had had a fall and broke his glasses so was hoping he would get new ones quickly...that is not going to happen !! Definitely wouldn’t recommend Specsavers or this method of testing.”
“I was given the wrong prescription - which was actually another customers. Then when I complained, the franchise I was complaining about got the email forwarded to them. Absolutely diabolical business management.”
“So disappointed with there services, I ask an inquiry if how much the price to buy this item and then when you finalized to buy the item the price amount would change. because she said the other staff was confused about the prices which are the very unprofessional staff. I would never go back to this company.”
“Applaling Service Appallin manager attitude of Amy . 5 Visits to sort some reading glasses which each time left to wait over 1 hour kept getting some fob off go home your eyes get used to the lenses refused refund or partial refund for al lthe time I have taked from work no one kinows what they are doing in this store Appalling Appalling service you deffinatley lean a lesson going in hers which is Avoid ............. untrained staf fthat panic when you try and get glasses sorted total joke”
“OK, theyre busy, leave untrained staff to do as much as poss...but we made appt for checkups (which we get free on NHS). Rang me day before to inform me I'm down for an extended eye check (I have no eye conditions beyond myopia.) Sounded great...till further questions reveal theyre intending to screw £10 out of each of us for privilege. Cancelled & went elsewhere, where we were told it's completely unnecessary as standard NHS test covers everything anyway! Also pleasantly surprised that while Specsavers dont re-glaze old glasses (desperate to sell new ones & screw yet more out of you) my other optician were FINE with doing that, if frames in good condition! Never intend to return to Specsavers. Kind of the McDonalds of opticians (no, that's unfair, McDonalds arent greedy & scamming!)”
“Made an apionment on line for eye test at the crunch end branch north london for what I thought was a free eye test after trying to call store and keep getting answer machine I spike a staff who took my details and said a call back would happen after 3 hours I called back and spoke to the same person who said he would get someone after being put to
Rajiev kotecha (director) after explaining
Anour the free eye test I saw on line he was not interested and they was no customer service or he was not helpful at all.
Just avoid the crunch end branch he was so rude .
In the end booked with the wood green branch who was so helpful”
“The Bury greater Manchester store rush to get people out of store as fast as possible they don't care about a proper eye test service they just rush to get you out and on to the next person and do the same to them from now on I will take my buiisness elsewhere”
“Having been a long term customer with Specsavers Milton Keynes and up til now been very happy with their service, find myself very disappointed and saddened by the behaviour of the Manager at Milton Keynes.
I initially bought some frames last year, within a few months one of the sides came off (always the same side, I would put the glasses down on my table and when I pick them up the right hand side has come away from the glasses, we returned them and the staff were very helpful, they stated that they believed it was a design problem, they would order me another pair meanwhile the young lady glued the frame back on while we were waiting for the new pair, unfortunately that did not help as the side became detached again.
Moving forward this happened again with the new pair of frames, the same fault exactly within 4/5 months We then took the second pair back and we again were treated very well by the young lady. We stated that if the next frames did the same we would need to change the style of the frames,the young lady was in agreement with this and it was all inputted on the shops computer system so that everything would be clear. Well. I have had the current glasses since July 2019 and now the very same thing has occurred,the right hand side has become detached.
I returned to the Branch to be dealt with by the Manager who stated that it was not a design fault and that in fact it was my fault, even though we explained the whole history of this sorry case he was adamant that it was a customer issue, but that in this case only he would replace the frames but it would be logged into the system against me. Words cannot describe how I felt to be accused of lying I have never had any problems with Specsavers previously with all the previous glasses that I had bought and declined his most generous offer of putting a black mark against me in their system. Needless to say Specsavers have lost a long standing customer and find it incomprehensible that in these days with shopping on line for glasses that Specsavers should be so cavalier their approach to their customers.
Mrs M Howard”
“I tried to leave 0 rating but it wouldn't let me. AWFULL first app after waiting 3 hrs no phone call my disabled elderly mum gave up. I made another app 2 wks later & again 3hrs after the app window had past I called to ask where they were & was told they would definatley be arriving shortly.....we are still waiting??? No phone call to apologise or re book. No explanation just call centre saying it happens a lot they loose contact with the team on the road. I find that very hard to believe!!!! They must have a mobile phone. WOULD NEVER USE THEM AGAIN. They are meant to be attending elderly & disabled people in their home after all????????”
“I arrived 8 minutes late for my eye test, I was told they only allow 5 minutes. I explained that I had actually cancelled another appointment to come today as it was my only day off and that last time I arrived on time and they cancelled. Was still told to rebook. I said, not bloody likely, plenty of other places to go.”
“I was very disappointed, 65 mile round trip spent 30 minutes trying to park, arrived in shop 3mins.late, after queuing at reception I was seen to by a very nice young lady. By this time it was 12.29 and she was told by the opthalmist I would have to make another appointment. I can't justify the expense of another trip so I will use common sense and go to a local optician.”
